menejmentis safuZvlebi
menejmentis safuZvlebi
menejmentis safuZvlebi
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gaaanalizos sakuTari mimdinare procedurebi (dawyebuli misiis Sesaxeb<br />
gancxadebidan) da gansazRvros saqmianobis srulyofis prioritetuli<br />
sferoebi. meore nabijis saxiT kompania saguldagulod arCevs<br />
organizaciebs, romlebic warmoadgenen Rirseul misabaZ magaliTebs.<br />
magaliTad, kompania Xerox-is SekveTebis Sesrulebis meTodebis Seswavlam<br />
zogierT kompanias saSualeba misca 10%-iT Seemcirebina sasawyobe xarjebi.<br />
Tumca, Sida procesebis da procedurebis emulaciisadmi swrafvaSi<br />
menejmentma unda gamoiCinos windaxeduloba "mibaZvis obieqtebis"<br />
SerCevisas. kargi, SeTavsebadi programis gamovlenis da gaanalizebis<br />
Semdeg, benCmarkingis ganmaxorcielebel kompanias SeuZlia SeimuSaos<br />
analogiuri programis sakuTar kedlebSi danergvis strategia.<br />
"eqvsi sigma". xarisxis principebi "eqvsi sigma" SemuSavda kompaniaSi<br />
Motorola‐Si 1980-iani wlebis Sua periodSi da SemdgomSi ganviTareba hpova<br />
eneral Electric-Si. am ukanasknelis xelmZRvanelma, araerTgzis Seaqo "eqvsi<br />
sigma" xarisxis da mwarmoeblurobis zrdisTvis, risi wyalobiTac misma<br />
kompaniam dazoga miliardobiT dolari. “sigma” – berZnuli anbanis asoa,<br />
romliTac statistikaSi aRiniSneba mocemuli sididisgan gadaxra. "eqvsi<br />
sigma" warmoadgens xarisxis mkacr standarts, romelic uSvebs araumetes<br />
3,4 defeqts milion nakeTobaze. faqtobrivad es niSnavs imas, rom drois<br />
99,9997% sawarmo muSaobs wunis gareSe. SemdgomSi aRniSnul zust<br />
gansazRvrebaze uari iTqva da "eqvsi sigma" gadaiqca zogad dasaxelebad<br />
xarisxis kontrolisadmi iseTi midgomisTvis, romlis drosac ar keTdeba<br />
aranairi daSvebebi da waxalisebulia mudmivi miswrafeba xarisxis zrdisa<br />
da danaxarjebis Semcirebisken.<br />
ciklis xangrZlivobis Semcireba. naSromSi "mxolod xarisxi<br />
sakmarisi ar aris" ("Quality Alone Is Not Enough") avtorebi ciklis<br />
xangrZlivobas gansazRvraven rogorc "srulyofis wyaros". cneba "ciklis<br />
xangrZlivoba" Seexeba dros, romelic aucilebelia kompaniis mier<br />
ganxorcielebadi procesis yvela etapis gasavlelad (TanamSromelTa<br />
jgufis swavleba, saxelmZRvanelos gamocema an axali avtomanqanis<br />
proeqtireba). samuSao ciklebis gamartiveba, maT Soris samuSao etapebs da<br />
ganyofilebebs Soris barierebis moSoreba da agreTve procesis<br />
umniSvnelo etapebis gamoricxva – swored aseTi saxis RonisZiebebi<br />
uzrunvelyofen TQM programebis warmatebas. im SemTxvevaSic ki, Tu<br />
organizacia uars acxadebs xarisxis wreebze an sxva meTodebze, mas gaaCnia<br />
SesaZlebloba miaRwios arsebiT dadebiT Zvrebs garemos cvlilebaze ufro<br />
swrafi reagirebis da saqmianobis calkeuli saxeebis daCqarebis xarjze.<br />
ciklis xangrZlivobis Semcireba xels uwyobs rogorc mTlianad<br />
saqmianobis Sedegebis gaumjobesebas, aseve xarisxis gazrdas.<br />
uwyveti srulyofa. amerikuli kompaniebi inovacias tradiculad<br />
aRiqvamen rogorc raime grandiozul proeqts an mTeli saqmianobis<br />
radikalur gardaqmnas. rodesac saubari exeba cvlilebas an siaxles,<br />
menejerebi pirvel rigSi afaseben momaval sargebels, imavdroulad<br />
iTvleba, rom es ukanaskneli unda iyos sakmaod mniSvnelovani. iaponurma<br />
kompaniebma, piriqiT, uCveulo warmatebebs miaRwies imis xarjze, rom<br />
upiratesoba mianiWes Tundac umniSvnelo, magram mudmiv gaumjobesebebs.<br />
amgvarma midgomam miiRo saxelwodeba "uwyveti srulyofa" – es aris didi<br />
raodenobiT mcire gaumjobesebebis mudmivi ganxorcieleba organizaciis<br />
saqmianobis yvela sferoSi. warmatebuli TQM programis farglebSi<br />
organizaciis TiToeuli TanamSromeli acnobierebs, rom menejmenti misgan<br />
elis Tundac mcire, magram dadebiTi cvlilebis inicirebas, romelic xels<br />
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