Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
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<strong>SolveDirect</strong> Application Architecture<br />
ITSM Applications:<br />
BMC Remedy, CA <strong>Service</strong>Desk,IBM<br />
Maximo, HP OpenView, <strong>Service</strong>Now<br />
www.solvedirect.com<br />
Company<br />
Account<br />
Connections<br />
Password<br />
Policy<br />
Permissions Setups<br />
Workflows Message<br />
Triggers<br />
Workflow<br />
Mapping<br />
Web Functions<br />
Portal<br />
Standard Workflows, adaptable<br />
B2B Functions<br />
Grid Core<br />
Data<br />
Mobile<br />
Workflow<br />
Mapping<br />
Organisations Users Contracts Contract <strong>Service</strong> Items Locations Manu- Device Types<br />
Elements<br />
facturers<br />
Tracking<br />
<strong>Service</strong> Cases<br />
Reporting<br />
Data<br />
Administration<br />
Connections<br />
Devices<br />
ITSM Applications:<br />
BMC Remedy, CA <strong>Service</strong>Desk,IBM<br />
Maximo, HP OpenView, <strong>Service</strong>Now<br />
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