Smart Service Integration-SolveDirect ServiceGrid

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Industry Recognition Hype Cycle for Cloud Services Brokerage, 2012 www.solvedirect.com “SolveDirect’s offering is cool as it is one of the few in the marketplace that addresses the support layer of the cloud eco-system, and it enables…a more seamless incident and problem management service... It is also cool by virtue of its growing ecosystem of service providers that are actively connected to the ServiceGrid network. This gives providers a "connect once, connect to all" value-proposition… which reduces deployment time and improves economy of scale as the network grows.”* “ … SolveDirect, which is one of the few in the marketplace that addresses the support layer of the cloud ecosystem to enable the CSB role to deliver a more seamless incident and problem management service to clients…ServiceGrid not only provides the help desk function but also treats your traditional and cloud services providers as a business process support network in a configurable hub-and-spoke model. `…“ * * Gartner “Cool Vendors in CSB Enablers, 2012” by Tiffani Bova, Daryl Plummer, Benoit Lheureux, Jim Longwood, April 19, 2012. * Gartner – “On the Rise: Federated Help Desk for CSBs, 2012” by Jim Longwood, July 2012. 6
Vendor Management & Governance Ziel ist die Echtzeit-Überwachung aller externen Partner Gartner 1): „Organizations will need to take over the management tools associated with management of their IT environment with the onset of multisourced IT environments fueled by cloud-based delivery services. Business requirements for specific applications and/or "as a service" offerings will continue to drive multisourcing complexity.“ 1) Compare Dashboard Tools for Effective Vendor Management of Outsourcing Deals, Published: 18 October 2012 Analyst(s): David Edward Ackerman, William Maurer www.solvedirect.com 7
Page 1 and 2: 7 Punkte zum Erfolg bei der Provide
Page 3 and 4: Die Service Supply Chain Zusammensp
Page 5: Ziel: Ein dynamisches Support Netzw
Page 9 and 10: Mein IT Support Cloud Integration m
Page 11 and 12: 7 Erfolgskriterien für Projekte Ge
Page 13 and 14: Empfehlung: hohe Standardisierung S
Page 15 and 16: Klarheit über die benötigten Proj
Page 17 and 18: Nutzung von bestehenden Adaptern Vo
Page 19 and 20: Frühzeitige Definition der SLA Rep
Page 21 and 22: INC PRB CHG Remedy www.solvedirect.
Page 23 and 24: Zusammenfassung Gesamtkonzept ‚Ve

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