Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
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Empfehlung: hohe Standardisierung<br />
SOAP Webservices<br />
mit push and pull<br />
transactions vom<br />
<strong>SolveDirect</strong><br />
Webservice<br />
www.solvedirect.com<br />
Verwendung der<br />
standardisierten<br />
GridCore<br />
Transaktionen<br />
<strong>SolveDirect</strong> <strong>Service</strong> Grid<br />
Grid Transaction Description (use case)<br />
OPEN opens a ticket at the partner side (partner is responsible)<br />
OPEN_INFO opens a ticket at the partner side for information<br />
ACKNOWLEDGE acknowledges an OPEN request you have got before<br />
<br />
REJECT rejects an OPEN, or ASSGIN_PARTNER request (all negative) you have got before<br />
UPDATE <br />
updates a ticket without changing the status<br />
PROCESS TT4711 updates a ticket with the declaration that you are working on the case<br />
HOLD <br />
updates a ticket with the declaration that you hold the SLA<br />
SOLVE <br />
updates a ticket with the declaration that you have finished your task<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
ASSIGN_PARTNER SL1 transfers the ticket to the partner if you have the responsibility<br />
CLOSE <br />
closes a ticket final<br />
<br />
CANCEL aborts a ticket. Ticket will be closed<br />
Hardware<br />
ERROR sets the ticket to error state because of an illegal transaction<br />
<br />
Grid Transaction Description (use case)<br />
<br />
OPEN opens a ticket at your side (partner is responsible)<br />
Open<br />
OPEN_INFO opens a ticket at your side for information<br />
<br />
ACKNOWLEDGE acknowledges an OPEN request you have sent before<br />
<br />
REJECT rejects an OPEN, or ASSGIN_PARTNER request (all negative) you have sent before<br />
Screen jitters<br />
UPDATE <br />
updates a ticket without changing the status<br />
PROCESS updates a ticket with the declaration that your partner is working on the case<br />
HOLD updates a ticket with the declaration that your partner holded the SLA<br />
SOLVE updates a ticket with the declaration that your partner has finished his task<br />
ASSIGN_PARTNER transfers the ticket to you if the partner has the responsibility<br />
CLOSE closes a ticket final<br />
CANCEL aborts a ticket. Ticket will be closed<br />
ERROR sets the ticket to error state because of an illegal transaction<br />
Verwendung des<br />
Standard<br />
<strong>SolveDirect</strong> XML<br />
Namespace<br />
SOAP Webservices<br />
mit push and pull<br />
transactions vom<br />
<strong>SolveDirect</strong><br />
Webservice<br />
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