Smart Service Integration-SolveDirect ServiceGrid

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Grundlage eines Vendor-Management Konzepts: Standardintegration für Partner Für kleine Partner: Web-Portal oder Mobiler Zugriff www.solvedirect.com Standard Integration: Self Onboarding 88% geringere Projektkosten 12
Empfehlung: hohe Standardisierung SOAP Webservices mit push and pull transactions vom SolveDirect Webservice www.solvedirect.com Verwendung der standardisierten GridCore Transaktionen SolveDirect Service Grid Grid Transaction Description (use case) OPEN opens a ticket at the partner side (partner is responsible) OPEN_INFO opens a ticket at the partner side for information ACKNOWLEDGE acknowledges an OPEN request you have got before REJECT rejects an OPEN, or ASSGIN_PARTNER request (all negative) you have got before UPDATE updates a ticket without changing the status PROCESS TT4711 updates a ticket with the declaration that you are working on the case HOLD updates a ticket with the declaration that you hold the SLA SOLVE updates a ticket with the declaration that you have finished your task ASSIGN_PARTNER SL1 transfers the ticket to the partner if you have the responsibility CLOSE closes a ticket final CANCEL aborts a ticket. Ticket will be closed Hardware ERROR sets the ticket to error state because of an illegal transaction Grid Transaction Description (use case) OPEN opens a ticket at your side (partner is responsible) Open OPEN_INFO opens a ticket at your side for information ACKNOWLEDGE acknowledges an OPEN request you have sent before REJECT rejects an OPEN, or ASSGIN_PARTNER request (all negative) you have sent before Screen jitters UPDATE updates a ticket without changing the status PROCESS updates a ticket with the declaration that your partner is working on the case HOLD updates a ticket with the declaration that your partner holded the SLA SOLVE updates a ticket with the declaration that your partner has finished his task ASSIGN_PARTNER transfers the ticket to you if the partner has the responsibility CLOSE closes a ticket final CANCEL aborts a ticket. Ticket will be closed ERROR sets the ticket to error state because of an illegal transaction Verwendung des Standard SolveDirect XML Namespace SOAP Webservices mit push and pull transactions vom SolveDirect Webservice 13
Page 1 and 2: 7 Punkte zum Erfolg bei der Provide
Page 3 and 4: Die Service Supply Chain Zusammensp
Page 5 and 6: Ziel: Ein dynamisches Support Netzw
Page 7 and 8: Vendor Management & Governance Ziel
Page 9 and 10: Mein IT Support Cloud Integration m
Page 11: 7 Erfolgskriterien für Projekte Ge
Page 15 and 16: Klarheit über die benötigten Proj
Page 17 and 18: Nutzung von bestehenden Adaptern Vo
Page 19 and 20: Frühzeitige Definition der SLA Rep
Page 21 and 22: INC PRB CHG Remedy www.solvedirect.
Page 23 and 24: Zusammenfassung Gesamtkonzept ‚Ve

Smart Service Integration-SolveDirect ServiceGrid

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