Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
Smart Service Integration-SolveDirect ServiceGrid
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Industry Recognition<br />
Hype Cycle for Cloud <strong>Service</strong>s Brokerage, 2012<br />
www.solvedirect.com<br />
“<strong>SolveDirect</strong>’s offering is cool as it is one of the few in the marketplace that<br />
addresses the support layer of the cloud eco-system, and it enables…a more<br />
seamless incident and problem management service...<br />
It is also cool by virtue of its growing ecosystem of service providers that are<br />
actively connected to the <strong>Service</strong>Grid network. This gives providers a "connect<br />
once, connect to all" value-proposition… which reduces deployment time and<br />
improves economy of scale as the network grows.”*<br />
“ … <strong>SolveDirect</strong>, which is one of the few in the marketplace that<br />
addresses the support layer of the cloud ecosystem to enable<br />
the CSB role to deliver a more seamless incident and problem<br />
management service to clients…<strong>Service</strong>Grid not only provides<br />
the help desk function but also treats your traditional and cloud<br />
services providers as a business process support network in<br />
a configurable hub-and-spoke model. `…“ *<br />
* Gartner “Cool Vendors in CSB Enablers, 2012” by Tiffani Bova, Daryl Plummer, Benoit Lheureux, Jim Longwood, April 19, 2012.<br />
* Gartner – “On the Rise: Federated Help Desk for CSBs, 2012” by Jim Longwood, July 2012.<br />
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