payments - Retail Systems
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payments - Retail Systems
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RS<br />
10 RS June - July 2012<br />
Hot Shops 100<br />
IMRG Experian Hitwise Hot Shops List<br />
MAY 2012 (based on April 2012 data)<br />
May 2012 May 2011<br />
- 1 1 Amazon UK<br />
- 2 2 Argos<br />
3 8 Apple<br />
4 3 Tesco<br />
5 6 Amazon.com<br />
6 5 Next<br />
– 7 7 Your M&S<br />
8 4 Play.com<br />
9 10 John Lewis<br />
10 14 ASOS<br />
11 13 Debenhams<br />
12 15 New Look<br />
13 9 B&Q<br />
14 18 Thomson<br />
15 11 Tesco Direct<br />
16 17 Expedia.co.uk<br />
17 27 LoveFilm.com<br />
18 16 Topshop.com<br />
19 12 easyJet.com<br />
20 24 ASDA<br />
21 25 The Train Line<br />
22 19 Ryanair<br />
23 21 River Island<br />
24 29 Currys<br />
25 22 Sainsbury’s<br />
26 32 ASDA Direct<br />
27 20 Homebase<br />
28 23 Thomas Cook<br />
29 43 Very.co.uk<br />
30 40 Sportsdirect.com<br />
31 35 IKEA<br />
32 28 Lastminute.com<br />
– 33 33 Cineworld Cinemas<br />
NEW 34 NetFlix.com<br />
35 39 British Airways<br />
36 34 House of Fraser<br />
37 26 Boots<br />
38 41 Ticketmaster UK<br />
39 46 TravelRepublic.co.uk<br />
40 51 Odeon Cinemas<br />
41 31 Littlewoods.com<br />
42 47 ScrewFix.com<br />
43 38 Comet<br />
44 52 H&M<br />
45 30 Halfords<br />
46 44 QVC UK<br />
47 45 Travelodge UK<br />
48 55 Premier Inn<br />
Top of the shops<br />
<strong>Retail</strong> <strong>Systems</strong> brings you the full results of a recent<br />
IMRG-Experian survey of online pureplayers<br />
The sixth annual Hot Shops Top 100 list<br />
was as competitive as ever as only five<br />
of the 100 retailers which made the list<br />
this year kept the same place as they did in<br />
2011. It was the online-only fashion retailers<br />
which were the most impressive, with ASOS (up<br />
four positions year-on-year), Very (+14) and<br />
boohoo (+13) all improving their rankings from<br />
this time last year.<br />
Zara, TK Maxx and Urban Outfitters were<br />
the stand-out performers from the multichannel<br />
apparel retail section, with all three<br />
seeing significant gains in the yearly rankings.<br />
Zara only started being fully transactional last<br />
year and since the 2011 Hot Shops Top 100 list<br />
has gone from just scraping into the top 100<br />
to becoming a well-established member firmly<br />
placed at 73 this year.<br />
New Look also performed well to break back<br />
into the higher echelons of the list. Despite<br />
fierce competition at the top, New Look was<br />
ranked 12 in this year’s list, up nine places since<br />
February and an improvement of three places<br />
• Netflix was a new entry<br />
to the Hot Shops top 100<br />
this year featuring at<br />
number 34 in May. Since<br />
the last Hot Shops list in<br />
February Netflix has jumped<br />
an impressive 63 places.<br />
on 2011. Although a newcomer to the Top<br />
100, the overall fastest mover this quarter was<br />
Netflix. The American company had previously<br />
tried and failed to break the UK movie rental<br />
market but with a new business model which<br />
includes online streaming,<br />
Netflix is making great strides and this<br />
quarter jumped an astonishing 63 places<br />
to take the number 34 spot. Netflix’s top<br />
competitor LoveFilm was ranked 17 this year,<br />
• Cycling websites Halfords,<br />
Wiggle and Evans Cycles all<br />
rose up the rankings from<br />
the previous quarter ahead<br />
of the more favourable<br />
summer weather and the<br />
forthcoming London<br />
Olympic Games.<br />
up an impressive 10 places year-on-year.<br />
The sectors which did not fare so well this<br />
quarter were travel and electronics. Because of<br />
the two seasonal peaks in the year in January<br />
and July it was to be expected that this quarter<br />
travel sites would slip in the rankings.<br />
Bucking that trend was budget airline Ryanair<br />
which actually managed to rise three places to<br />
22, the only travel brand to improve its position<br />
from last quarter. Year-on-year, travel agencies<br />
Thomson, First Choice and Expedia all improved<br />
on their positions indicating a recovery in<br />
the travel sector from last year’s challenging<br />
trading conditions.<br />
In the electronics industry PC World, Comet<br />
and Currys all fell in the rankings due to a<br />
decline in interest in buying big ticket items<br />
such as TVs, laptops, computers and white<br />
goods. However, despite falling in the quarterly<br />
rankings, Comet was five places ahead of<br />
where it was this time last year. After going<br />
into administration video games retailer GAME<br />
predictably plummeted down the Hot Shops<br />
list, finishing at 64.<br />
James Murray, digital insight manager for<br />
Experian Marketing Services commented: “The<br />
return of Netflix to the UK market has been<br />
interesting to watch over the last eight months<br />
and the website now commands 11 per cent of<br />
the online Video & Games shopping market.<br />
"At its current rate of growth it won’t be<br />
long at all until Netflix is mounting a serious
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