payments - Retail Systems

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The 2012 FStech/Retail Systems Payments Technology Conference will be held at the IoD Hub, London and will bring together leading figures from retail and the financial services sector to network and discuss cards and payments services, the present and future. This year there will be a particular focus on mobile banking and payments. Senior figures from across the retail, financial services, technology vendor and telco sectors will come together to debate the key issues, innovations and barriers to the mass-market deployment of mobile. Chaired by Vendorcom chairman, Paul Rodgers, the event, a mixture of speakers and discussion panels, will also showcase the latest developments and services and products in such areas as: contactless cards; self-service technologies, SEPA, payment security, online payments, the future of cash and cheques and social payments. Speakers/panellists confirmed so far include: Roy Ford, IT Controller, SPAR UK; Alex Kwiatkowski, Research Manager EMEA, IDC Financial Insights; Rafael Eile, Counsel, Citi; Simon Barrows, Director of Financial Services, Glue Reply; Simon Burrows, Director – FinTech, PwC. Sponsor Association Partners Research Partner www.fstech.co.uk/payments FREE TO RETAILERS AND FINANCIAL INSTITUTIONS Thursday 01 November 2012 The IoD Hub, London 09:00 – 16:30
Keith Bird is CEO of e-commerce platform provider, eSellerPro. Retail Systems: How did you get into retail? KB: My path into retail has been through running businesses that provide technology solutions specifically to the retail sector. The major opportunity that I have been involved in over recent years is helping retailers go to market through marketplaces such as eBay and Amazon as part of an overall multi-channel strategy. RS: Who was the biggest influence in your career? KB: I would have to say Ben White, chairman of eSellerPro. He has built a number of very large companies including the service provider Star and the email security company, MessageLabs. He is quite the maverick and constantly thinks ‘Big’, which is a rare skill. Many people think they do this, but it is whether you follow through with your decisions and your investments that separate the few from the many. RS: Who in retail inspires you and why? KB: Sir Terry Leahy the former CEO of Tesco. He’s a very smart guy who appears to have come from humble beginnings as a youngster and has worked incredibly hard to get to where he is today. He was one of the first people to recognise the importance of market knowledge in retailing, as well as monitoring the habits and opinions of consumers. RS: Which IT professional do you most admire? KB: It has to be the late Steve Jobs of Apple. His ability to really tune into what the consumer wanted and to be able to scale his business to serve that need was truly impressive. He also changed the way we save and listen to content, ensuring his company was at the centre of that demand. Keith Bird He was also one of the few that combined being an IT and retail genius. retail worlds RS: What do you like most about the retail sector? KB: Retailing faces many challenges with the current macroeconomics and climate. However, the space continues to be a dynamic, sophisticated and exciting area to work in with online retailing in particular continuing to experience real growth despite the economy. RS: Is there anything that frustrates you? KB: The rise in online retailing is not always being resourced appropriately by some High Street retailers. Given that this market place in particular offers revenues in the first year that can be the equivalent of opening a new store, it is surprising that many retailers do not put more efforts into this area. RS: What technology can’t you live without? KB: My iPhone. Apart from the obvious of keeping me online, it enables me to keep the business moving no matter where I am or the time of the day. RS: How do you relax? KB: I am an FA licensed and qualified football coach and have managed my eldest son’s football team for eight years, currently as Under 18’s. When I am doing that, it is truly the only time I am not thinking about the business and so it is a nice way to completely switch off. RS: What were your last purchases online and in the High Street? Were they positive experiences? KB: A Samsung LCD flat screen TV. I have to confess I went to a large store to choose the one I wanted and then while standing in the store used an app on my iPhone and found I could buy it a lot cheaper online. RS June - July 2012 RS 59
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