payments - Retail Systems
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payments - Retail Systems
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RS<br />
Editor<br />
Karen Moss<br />
karen.moss@retail-systems.com<br />
Contributing writErs<br />
David Adams, Graham Buck, Glynn<br />
Davis, Wayne Tuckfield, Ellie Robinson<br />
and Liz Morrell<br />
dEsign & produCtion<br />
Jason Tucker<br />
AdvErtising<br />
Lisa Gayle<br />
lisa.gayle@retail-systems.com<br />
subsCriptions<br />
Joel Whitefoot<br />
joel.whitefoot@retail-systems.com<br />
General enquiries - 0208 950 9117<br />
perspective@alliance-media.co.uk<br />
subsCription rAtEs<br />
£98 p.a. in the UK<br />
£140 p.a. elsewhere<br />
Cheques must be made payable to:<br />
Perspective Publishing Limited and<br />
addressed to the Circulation Dept.<br />
Main switchboard:<br />
020 7562 2401<br />
Main Fax:<br />
020 7374 2701<br />
Advertising telephone:<br />
020 7562 2400<br />
Advertising Fax:<br />
020 7374 2701<br />
subscriptions telephone:<br />
020 7562 2420<br />
Managing director John Woods<br />
publishing director Mark Evans<br />
postal address:<br />
Perspective Publishing,<br />
Sixth Floor, 3 London Wall Buildings,<br />
London, EC2M 5PD<br />
11,500 average net<br />
circulation for the<br />
period Jan to Dec 2011<br />
All rights reserved. The publishers do not necessarily<br />
agree with the views expressed in this journal.<br />
ISSN 1369-5037<br />
Printed by Warners (Midlands) plc<br />
All rights reserved<br />
contents<br />
Cover Story<br />
22 A perfect storm?<br />
The huge appeal of cloud computing is undeniable, but what’s drawing retailers towards this kind of technology?<br />
Is it the agility cloud promises or the cost and time savings it delivers? Karen Moss finds out<br />
Features<br />
Supplement<br />
Also in<br />
this issue<br />
40 In-store evolutIon<br />
With the boom in digital signage, kiosks and mobile devices for staff, the way retailers<br />
engage with their customers in-store has changed dramatically. Ellie Robinson writes<br />
42 under threat?<br />
Like it or not, all retailers will be using cloud computing in the future. But will they opt for<br />
the traditional IT outsourcing companies, or the new kids on the block, such as Amazon<br />
and Google? Glynn Davis investigates<br />
44 MIndIng the gap<br />
Sudden spikes in demand for can still catch out even big names. Graham Buck examines<br />
the importance of merchandise planning in preventing empty spaces on shelves<br />
26 reversIng trends<br />
More than half of all fraud cases involve card not present (CNP) transactions, but recent<br />
figures reveal that improvements are reversing an upward trend. Wayne Tuckfield<br />
reports<br />
28 shrInkIng feelIng<br />
With the UK economy looking very much the worse for wear, shrinkage (crime, waste<br />
and error) continues to threaten retailers’ ever tightening margins, says Dave Adams<br />
30 underlyIng rIsk<br />
Many retailers find the requirements for PCI compliance confusing. But even more<br />
worryingly there are some who adopt a ‘tick box’ approach rather than addressing real<br />
security issues, writes Liz Morrell<br />
08 General news<br />
09 Diary<br />
10 IMRG Hot Shops survey<br />
15 EPoS news<br />
16 Contract news<br />
17 European news<br />
21 Thoughts from the frontline<br />
32 PCI DSS roundtable<br />
50 Appointments<br />
59 <strong>Retail</strong> worlds<br />
June - July 2012 RS 03
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