june-2010

INFORMATION & TERMINAL DIAGRAMS
DOMESTIC
MAKING YOUR CONNECTING FLIGHT. Whether your next fl ight is on United or one of the Star
Alliance partners around the world, use the terminal diagrams on pages 125–128 to plan
your connection. In addition to gate locations, these maps show ticket counters, United
Red Carpet Clubs and interterminal transportation.
CONTACT INFORMATION
Reservations
united.com
800-UNITED-1 (800-864-8331)
Automated Flight Information
800-UNITED-1 (800-864-8331)
Mileage Plus
24-Hour Account Information &
Award Travel
united.com/mileageplus
800-UNITED-1 (800-864-8331)
Mileage Plus Visa Customer
Service
united.com/chase
800-537-7783
Baggage Services
united.com/baggage
800-UNITED-1 (800-864-8331)
Refunds
united.com/refunds
800-UNITED-1 (800-864-8331)
Customer Relations
united.com/customerrelations
Email: customerrelations@
united.com
800-UNITED-1 (800-864-8331)
Red Carpet Club
united.com/redcarpetclub
866-UA-CLUBS (toll-free)
520-881-0500 (outside the U.S.)
Hearing Impaired (TDD)
800-323-0170
Language Assistance (Asian)
800-426-5560
Reservaciones en Español
800-426-5561
United Cargo
unitedcargo.com
800-UA-CARGO (800-822-2746)
United Services
unitedsvcs.com
TRAVEL ASSISTANCE FOR DELAYED OR CANCELED FLIGHTS
At United Airlines, our priority is safety and keeping an on-time
schedule. On occasion, canceling or delaying a fl ight is the only option
to assure we maintain the highest safety standards.
Flight canceled? We automatically confi rm you on the next United
fl ight with available seats. EasyCheck-in® units located in the concourse
will assist you with information and a boarding pass—it will also help
you standby for an earlier United fl ight if one is scheduled. If you want
to travel standby and aren’t boarded, we will transfer your name to the
next United fl ight to your destination until you are onboard.
What about my bag? Baggage is boarded on the next fl ight if space
is available. This means your bags may arrive before you. United will
secure the bag until you claim it. See a baggage claim representative.
What if I have to stay overnight? If a fl ight is canceled to address a
mechanical issue or another similar reason within our control, we
Meetings Plus
800-MEET-UAL (800-633-8825)
Duty Free World
6095 NW 167th St. Suite D-4
Miami, FL 33015 USA
800-668-6182
United Vacations
unitedvacations.com
800-32-TOURS (800-328-6877)
Charter an Airplane
united.com/charter
Small Package Same Day
Shipping
Small Package Dispatch (SPD)—
Airport-to-airport service:
800-722-5243
Employment Opportunities
united.com/jobs
888-UAL-JOBS (888-825-5627)
EasyCheck-in kiosks are located
on the concourse to assist
customers who have experienced
a misconnection or canceled
fl ight. Customers who have
e-tickets and are traveling
domestically may use the kiosk to:
1. Rebook on another fl ight
2. Obtain a boarding pass
3. Standby for the next fl ight to
their destination
will provide you with a hotel and meal voucher. For uncontrollable
events—such as weather—we may be able to help you locate a local
hotel at a discounted rate; however United does not cover hotel or
meal expenses in this event. If we can not retrieve your checked bag,
overnight kits containing toiletries are available. Please see an agent.
What if the reason for my travel no longer exists? If as a result of the
delay or cancelation you decide not to travel, call United reservations
(1-800 UNITED-1) to get information on your options.
Help us help you keep informed. Sign up for EasyUpdate®, our messaging
service. If your fl ight is canceled or delayed, EasyUpdate® will
inform you. Enroll at united.com/easyupdate. At home? Go to united.
com for information or to check-in and print your boarding pass.
Your safety and satisfaction are important. We appreciate your business
and apologize for any inconvenience you may have experienced.