User Guide for Cisco Secure Access Control Server - Stewing Home

Chapter 7 System Configuration: Basic
Support Page
Running Support
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User Guide for Cisco Secure Access Control Server 4.2
Support Page
You use the Support page for two purposes:
To package system state information into a file that can be forwarded to the Cisco Technical
Assistance Center.
To monitor the state of ACS services.
Each of these activities is detailed in the following sections:
Running Support, page 7-25
Monitoring System Information, page 7-26
This section contains:
Running Support, page 7-25
Monitoring System Information, page 7-26
You can use the Support page to package system information for forwarding to your Technical
Assistance Center (TAC) representative. When you perform this procedure, ACS automatically packages
all current logs.
You also have the options to package:
The user database.
System logs for the number of preceding days that you specify.
Diagnostic logs
Support information is packaged in a cabinet file, which has the file extension .cab. Cabinet files are
compressed so that you can more easily send the support information.
Note AAA services are briefly suspended when you run the Support procedure. We recommend that
you perform this procedure during periods of least AAA activity to minimize user impact.
To package system state information into a file for the Cisco Technical Assistance Center:
Step 1 In the navigation bar, click System Configuration.
Step 2 Click Support.
The Support page appears.
Step 3 If you want to download diagnostic log information, check the Collect Log Files check box. If you select
this option, ACS services are not restarted during the generation of package.cab. See Viewing or
Downloading Diagnostic Logs (ACS SE Only), page 7-27 for more information about diagnostic log
information for the appliance only.
Step 4 If you want to include the ACS internal database in the support file, check the Collect User Database
check box in the Details to collect table.
Step 5 If you want to include archived system logs:
a. Check the Collect Previous X Days logs check box.
7-25