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Student Handbook - The School of Language, Linguistics and Film

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If you feel the relationship is unsatisfactory, it is possible to arrange to change Advisers, or<br />

to consult the Chair <strong>of</strong> your department, the Senior Tutor for your year <strong>of</strong> study, or the Head<br />

<strong>of</strong> <strong>School</strong>.<br />

You must have the permission <strong>of</strong> the relevant Senior Tutor to take part in any nontherapeutic<br />

clinical trials.<br />

4. DEALING WITH PROBLEMS<br />

Although we hope that you will enjoy your time at Queen Mary, it is always possible that you<br />

will encounter problems during the three or four years you are a student. <strong>The</strong>se problems<br />

may relate directly to your studies, such as dissatisfaction with your choice <strong>of</strong> module; or to<br />

your life beyond College, such as family difficulties or trouble with your l<strong>and</strong>lord. Often, it is<br />

impossible to separate the different aspects <strong>of</strong> your life, <strong>and</strong> problems in one area will affect<br />

your ability to cope in other areas.<br />

Some problems may be easily solved by talking to your Adviser or Module Organiser (see §<br />

3 ADVISERS AND THE ADVISING SYSTEM). In other cases, you may benefit from the<br />

pr<strong>of</strong>essional support <strong>of</strong>fered by the College Advice <strong>and</strong> Counselling Service, the Disability<br />

<strong>and</strong> Dyslexia Service or the <strong>Student</strong>s’ Union. <strong>The</strong>re are also chaplains at St. Benet’s.<br />

<strong>The</strong> <strong>Student</strong> Health Service is situated on the ground floor <strong>of</strong> the Geography Building. You<br />

will find other useful names, room <strong>and</strong> telephone numbers in the College’s <strong>Student</strong> Guide<br />

which you can download here: http://www.arcs.qmul.ac.uk/<br />

4.1 ADVICE AND COUNSELLING SERVICE<br />

<strong>The</strong> Advice <strong>and</strong> Counselling Service is based on the ground floor <strong>of</strong> the Geography Building<br />

(Tel: 020 7882 8717) <strong>and</strong> <strong>of</strong>fers a range <strong>of</strong> free <strong>and</strong> confidential pr<strong>of</strong>essional services to all<br />

Queen Mary students. It is open on weekdays throughout the year, including all vacation<br />

periods (except bank holidays <strong>and</strong> College closure days). All sessions take place in a<br />

confidential one-to-one setting. You will find more information about their services, opening<br />

times, detailed information <strong>and</strong> advice, self help guidance <strong>and</strong> details <strong>of</strong> events <strong>and</strong> latest<br />

news on their website: www.welfare.qmul.ac.uk.<br />

What help can I get?<br />

Welfare Advisers have specialist training to <strong>of</strong>fer you pr<strong>of</strong>essional advice on a range <strong>of</strong><br />

financial, practical <strong>and</strong> legal issues. Counsellors <strong>and</strong> <strong>The</strong>rapists are pr<strong>of</strong>essionally qualified<br />

to <strong>of</strong>fer you support with emotional, personal <strong>and</strong> psychological concerns.<br />

How can a Welfare Adviser help me?<br />

<strong>The</strong> aim is to advise you about possible solutions <strong>and</strong> options relating to financial, practical<br />

<strong>and</strong> legal issues, so that you can concentrate on your academic progress. Most <strong>of</strong> the<br />

ACS’s work is about helping you with your rights <strong>and</strong> entitlements, including:<br />

• financial support (student loans, tuition fees, grants etc)<br />

• fee status<br />

• fee payment problems<br />

• planning a budget<br />

• dealing with debt<br />

• immigration law<br />

• international student issues<br />

• financial support for student parents (childcare costs etc)<br />

• postgraduate funding<br />

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