Student Handbook - The School of Language, Linguistics and Film

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• welfare benefits and tax credits • disability benefits • funding for repeat periods of study • interrupting your studies, re-sitting, withdrawing or transferring • extenuating circumstances affecting academic performance • hardship funds and bursaries • funding from trusts and charities • housing rights • council tax and more As well as helping you to find solutions to problems, the ACS can also give you information and advice to help you to avoid problems before they happen. For example, they can help you to plan a budget, and check that you are getting all the funding that you are entitled to. This type of preventative advice can help you to make sure that practical and financial problems don’t affect your academic progress. The ACS will usually offer you advice and information about your rights and entitlements so that you can pursue options or achieve solutions yourself, and can help you to achieve a solution by advocating on your behalf, with your permission, perhaps by formally negotiating with someone or by representing you at an appeal process. Usually this happens when your rights and entitlements are based on a point of law or formal rules, and you need help to challenge a decision or negotiate a compromise. The most common examples are: eligibility for grants and loans, immigration, welfare benefits and council tax. The ACS can also speak to other staff at Queen Mary on your behalf, for example, if you are having difficulty with your fee payments or you want help with an application to one of the hardship funds at Queen Mary. Often, they are able to tell students about options and solutions that they didn’t know they were entitled to. There might not be a solution to your problem. If this happens, the ACS will advise you about the implications of your situation and options that you might need to consider. Their advice to you will be based on your individual needs and priorities. This means that you control the process and they will not impose decisions on you. Their role is to explain your rights and any options and solutions available to you. You can then choose how to proceed. How can a Counsellor help me? Being a student can present you with many personal and emotional challenges, and sometimes these can have a negative impact on your experience of student life. Counselling can help you to understand difficult experiences, feelings and behaviour. The ACS aims to support you through your problems, focusing on what is troubling you. They can help you put your feelings into words and make connections between different aspects of your life. The opportunity to think and talk about your difficulties in a reflective way can not only bring a sense of relief but can also help you to make meaningful changes to your life and relationships, and help you to concentrate better on your studies. What can a Counsellor help me with? Counselling can be helpful for all kinds of difficulties whether you are dealing with something quite serious that you’ve struggled with for many years, or something small which has happened recently. Even if you do not know exactly what the problem is, but you are finding life difficult to cope with, talking to a counsellor can be helpful. They can help you to work out what is troubling you and think about what will be most beneficial. 34
Counselling is offered on personal issues including: • relationships • anxiety and panic • depression • dilemmas and difficult decisions • homesickness • exam stress • cultural issues • procrastination • self-harm • bereavement • family problems • eating disorders • trauma or assault • abuse • domestic violence and more What other emotional or psychological support might I be offered? The ACS also offers cognitive behavioural therapy, ongoing weekly therapy groups and support groups on specific issues such as anxiety, academic performance or for specific groups of students such as postgraduates. You can discuss these options with your Counsellor or visit the website for more details. What if I’m not sure what help I need? The ACS’s experienced reception staff deal with all types of enquiries from students and can explain how they might be able to help you. There is a lot of information available in the waiting area and on their website, which staff can direct you to. They also hold information about other support services, both within the College and outside it. How do I book an appointment? Visit the ACS reception in person, or contact them by telephone or via the website. If you are studying abroad, or find it difficult to get to the Mile End site, they are happy to provide services to you via telephone or email where possible. Confidentiality The ACS will not, in normal circumstances, pass on personal information about you to anybody outside the Service, unless you have given them your permission. For more information about the ACS’s confidentiality policy, please visit the website. 4.2 EXTENUATING CIRCUMSTANCES If you believe that your ability to attend or submit a particular item of assessment has been negatively impacted by circumstances outside of your control and so as to cast doubt on the likely validity of the assessment as a measure of your achievement, you may wish to submit a claim for extenuating circumstances. Extenuating circumstances include illness, death of a close relative, etc. Extenuating circumstances do not include computer problems, misreading your exam timetable, employer commitments, planned holidays or local transport delays. The College provides further guidance here: http://www.arcs.qmul.ac.uk/examinations/extenuating_circumstances/index.html Where any form of assessment is concerned (e.g. a deadline for an assessed essay, or performance in an examination), a formal procedure must be followed if you wish the extenuating circumstances to be taken into account, and these are outlined below. However, you must recognise that the School and College have limited powers to make allowances for 35
Page 1 and 2: 1 School of Languages, Linguistics
Page 3 and 4: 1. INTRODUCTION ...................
Page 5 and 6: 10.2 AUDIO-VISUAL FACILITIES ......
Page 7 and 8: 1. INTRODUCTION Welcome to the Scho
Page 9 and 10: postbox is kept locked, so your wor
Page 11 and 12: challenge, the way in which they th
Page 13 and 14: It is usual for students to progres
Page 15 and 16: available - you will need to find o
Page 17 and 18: Hispanic Studies Students taking Sp
Page 19 and 20: Native speakers of Russian Year 1 R
Page 21 and 22: Taking notes Learning to take clear
Page 23 and 24: Writing essays The School is active
Page 25 and 26: Words and phrases: Try to cut out t
Page 27 and 28: Within the School we recommend that
Page 29 and 30: number as well, in the edition you
Page 31 and 32: We also recommend that you consult
Page 33: If you feel the relationship is uns
Page 37 and 38: The School’s policy is that cours
Page 39 and 40: • a friend - you have the right t
Page 41 and 42: adviser and the School Office. Plea
Page 43 and 44: 5.2 EXAMINATIONS PROCESS Progressio
Page 45 and 46: e-sit it at the next available oppo
Page 47 and 48: The mean for 3-year students is cal
Page 49 and 50: Level 6: At this level students are
Page 51 and 52: • Capacity to construct a coheren
Page 53 and 54: Not all of the criteria below apply
Page 55 and 56: 4. Non-existent structure that lead
Page 57 and 58: Post GCSE students: German I Intens
Page 59 and 60: passive and active language skills
Page 61 and 62: prolonged period in a country where
Page 63 and 64: • Always keep noise to a minimum
Page 65 and 66: Studies, Professor Galin Tihanov. A
Page 67 and 68: This is the official French governm
Page 69 and 70: for which you will be prepared. In
Page 71 and 72: DEPARTMENT OF FILM STUDIES Name Pos
Page 73: DEPARTMENT OF RUSSIAN Name Position

Student Handbook - The School of Language, Linguistics and Film

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