Graduate diploma - The Chartered Institute of Purchasing and Supply

5.0 METHODS AND
PROCESSES OF
PERFORMANCE
EVALUATION OF
PROCUREMENT
(Weighting 15%)
5.1 Critically evaluate the
relevance of excellence
models
• Total quality management
(TQM), European
Foundation for Quality
Management (EFQM) and
the Procurement
Excellence Model (PEM)
models
• The importance of
stakeholder commitment
to, and involvement in, the
development and
application of performance
evaluation
• Compare and contrast PEM
with other relevant models
• The value of adapting
performance evaluation
models to suit different
organisations and types of
procurement functions.
5.2 Critically evaluate the
methods and outcomes of
performance evaluation of
procurement against
appropriate models and
remedy any weaknesses
• Models of process or
outcomes
• Data validation models for
procurement effectiveness
• How to plan for delivering
improvements to identified
weaknesses
• How and why to
benchmark against
organisations with similar
procurement functions.
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5.3 Develop and apply a
process with internal and
external stakeholders,
which incorporates their
feedback on the
performance of a
procurement organisation
• How to gather and assess
stakeholder views of
procurement performance
• How distinguish between
more influential /
significant and less
influential / significant
stakeholder views and
react accordingly
• How to engage with
stakeholders who are
critical of procurement to
understand their views and
improve performance.