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Appeals 40
Discussion 42
6 Adnuiiistering the scheme 45
introduction 45
Views about administration 45
Discussion 46
7 Exceptional hardship payments — summary and discussioii 49
The research questions 49
Comments on policy development 55
References 57
Appendix I - Questionnaire for telephone survey 59
Appendix 2 — Introductory letters to local authorities from DSS
and SPRU 63
Other research reports avai]ab]e 69
LIST OF TABLES
Table I I Sample of local aLithorities for the development
stage 9
Table 1 2 The achieved sample by local authority type 9
Table 1 3 Analysis of non—response 10
Table 2 1 Expenditure on exceptional hardship payments
1997/98 14
Iv
Table 2 2 Views on local authonties’ permitted totals, by level of
e~pendiwreon exceptional hardship payments 14
Table 2 3 Reasons why permitted totals \~rereconsidered
‘about right’ 15
TabLe 3 1 Monthly application rates by local authonty type 17
Table 3 2 Analysis of how local authonties publicise exceptional
hardship payments 18
Table 3 3 Levels of publicity for exceptional hardship payments, by
local aurhon~type 19
Table 3 4 Le~elsof publicity and application rates 20
Table 3 5 Maxiiiiurii quarterly rent restrictions as indicators ofpotential
demand for exceptional hardship payments 2 1
Table 4 I Claimants’ reasons for requesting an exceptional hardship
pavnienr, distribution among local authorities 24
Table 4 2 Analysis of common’ reasons For applications in local
authorities with 20 or more applications, 1997/98 25
Table 4 3 Aids to decision making used by local authorities, by local
authority type 27
Table 4 4 Approaches to decision making by local authority
type 28