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19 We are mnmterested in bmow voum will miiake [READ OUT AND ENTER RESPONSE]<br />

decismomss omi exceptmonial hardship paymmment We have our owmm written policy about<br />

applications in he future Which of the what commstmtumtes exceptionsal hardship Y N DR<br />

followmimg srateuslensts describes the smtumatmonm We have developed m check list of cntena<br />

mmm your atm thority You cmii answer yes to that we will use in dL cmdmrmg cases Y N DR<br />

nmore thai-i one We will immaimily Lise the DSS<br />

20 Is a Pre-Temmaiicy Deternimnmatmon a relevaru Yes<br />

couismderatiorm ins decidmnmg au-i exceptional No<br />

hardship payment .applmcatiors~ DR<br />

21 Will a Pre—Tenancy Det~nuiinsatmoiibe a Yes<br />

relevaust consideration mum the ftmtiure in deciding No<br />

aim exceptional hardship paynmient apphicatmonm~ DR<br />

guidance circular Y N DK<br />

We have not yet developed a policy on<br />

dealing with applications for e\ceptnommal<br />

hardship payumiensts bLit plans to Y N DK<br />

We decide each case 0mm its<br />

particumlar merits Y N OK<br />

[NOW GO TO Q 21]<br />

[NOW GO TO Q 22)<br />

22 Thuuikmmg about what you have don-ic ins your [READ OUT, CODE ONE RESPONSE ONLY]<br />

authority to enimble you to put tIme exceptional Very easy [END INTERVIEW]<br />

lmardshup payment scheumse ui-ito operation — Mainly e~1sy [END INTERVIEW]<br />

sumchi as chanmges to admimursmstratmve or computer Souse difficulties [GO TO Q 23]<br />

systeuis training etc — how easy or difficult Serious probleusms [GO TO Q 23]<br />

has it been to adnmmnmster the scheme since<br />

January 1996’<br />

23 Cans you explain svhat the is-main problem-mis or [WRITE IN]<br />

dmfflcultmes have be~ni~

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