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It) Ins 1997-98 how nsanv Housing Bcmuefit ENTER NUMBER ______ awards svere restricted tins the basis 01 a local refereusce remst or a single room ~ hi Amid ss}mat proportmonm msiade coumta~twith the IREAD OUT CODE ONE RESPONSE ONLYI autiiori~after gettunig nsotil’icatmon of their the large mmm.~ori~of cases Housimg Benelit award’ ~ ~ half about half fewer than half ommly a small mmiimiority of cases nuoume at all 12 Do you thmnsk that your peniuiiited total’ (that [READ OUT, CODE ONE RESE’ONSE ONLY] (DK) is, the total amoumnt ofniomsey you are allowed Too mi-inch to spemid on making exceptional hardship Too little paymimemits) is Aboumt right (DK - GO TO Q l4) 13 Why do you say that’ [PROBE AND WRITE IN] Questions 14-23’ The operation of the exceptional hardship payment scheme 14 Is the availabmluty of e\ceptroumal lsardshnp [READ OUT AND ENTER RESPONSE~ _____ ___________ paynsienmtc referred to ~ decisions l~ttcissenit to ~ Y N DR Housmnmg Benefit leaf~~~s~ Y N DK Separate fiarm/tean oh’ slip Y N DK iiiforniatmoim suipphied to advice agelicmes’ Y N DK Other answer [WRITE IN) (Routrng instruction: IF Q I ZERO AND Q 8 ZERO, GO TO Q.19)
15 We are imiterested nm ih& types of reasomis [READ OUT AND ENTER RESPONSEI clammsauics put forward mmm their applications for (KEY Y/C yes a comumoni reason exceptional hardship payments I will read YIN yes, but not a colimnmionm reasomm out a usumusiber of exanmples svhich have beerm N = mmo e~amsmplcsof this reason mi this muthonty) ~s er-i to tis Cmii you say mum each case whether, Claims-ian-mt has a medical conidutuomi in your authority, you have received or illness Y/C YIN N DR applications citing these reasons And coumld Clamisiant has a disability Y/C Y/N N DK you say whether they are coismumoum or I5Ot~ Claimsianit can’t afFord rem-it Y/C Y/N N DK Clamnsaiit is pregnanit Y/C Y/N N DR Clamnsmant has lausgumage difficulties Y/C YIN N DK C!amnsiant cais’t afford to pay for food Y/C Y/N N DK Claimant can’t afford to pay other bills Y/C Y/N N DK Claimant is umider 25 Y/C YIN N DK Clamnssammt umeeds room-i-i for children who stay occasmonsally Y/C Y/N N DK Aumy other conssnsmomm IWRITE IN] (Routing instruction: IF Q.8 = ZERO, GO TO Q.18) 16 You said that, mum 1997-98 there were [PROBE FOR WHETHER ANSWER IS EXACT [RETRIEVE ANSWER TO Q 8] Lmrssuccessful applications for an exceprmonal OR ESTIMATE] ENTER EXACT NUMBER __________ hardsimmp paymsienmt How miiaiiy of these OR appealed’ ENTER ESTIMATE________ 17 And how miianmy of these were stmccessful’ IPROBE FOR WHETHER ANSWER IS EXACT (DK) OR ESTIMATE1 ENTER EXACT NUMBER ______ OR ENTER ESTIMATE_______ 18 We ire irmterested iii how you are riiakmng fREAD OUT AND ENTER RESPONSE] decisnons oum exceptionmal hardship paymmiemit - We have our own wntteni policy about applications Which of the following hat coulstmtumtes es.ceptioumal hardship Y N DR statemsmermts describes the situation mum youur - We have developed a checL list of aut~oriv You cani atiswer yes to more than criteria ti-mat we umse mn-i deciding cases Y N DR One We mainly umse time DSS gumdammce Y N DK (DK) circular _________________________ [NOW GO TO Q 20] We decide each case on its partnctular merits Y N DK 61
Page 1 and 2:
I p p p A I p ‘IA S ‘I . S I~1
Page 3 and 4:
© Crown Cop\ ric~ht1999 Published
Page 5 and 6:
Appeals 40 Discussion 42 6 Adnuiiis
Page 7 and 8:
vi ~CKI4OWI~DGEMEHTS The successtul
Page 9 and 10:
EXECUTJVE SUMMARY Introduction Loca
Page 11 and 12: • the ‘comprehensive’ approac
Page 13 and 14: There is some, though not conclusiv
Page 15 and 16: S The specific anus of the proiect,
Page 17 and 18: their pris. ately reni ted sector (
Page 19 and 20: 2 EXPENDITURE ON EXCEPTIONAL HARDSH
Page 21 and 22: The table shows, as ummglit be expe
Page 23 and 24: 3 APPLICATIONS FOR EXCEPTIONAL HARD
Page 25 and 26: Fimrthernirore we have no informati
Page 27 and 28: — belo~s esceptiona] hardship pay
Page 29 and 30: 4 WHY CLAIMANTS APPLY FOR EXCEPTION
Page 31 and 32: • c]almnamlt is victim of abuse (
Page 33 and 34: Have own policy cri e ria? )i ~S no
Page 35 and 36: Relevance of pre-tenancy The releva
Page 37 and 38: omie specific comicerni cmi be nais
Page 39 and 40: 34 Table 5 1 Number of exceptional
Page 41 and 42: Table 5.3 Overall success rates com
Page 43 and 44: 38 h’s’ pemisnoumer s 55 crc uu
Page 45 and 46: 40 times’ nimmgiit already be tin
Page 47 and 48: 42 Table 5 10 Appeal rates within i
Page 49 and 50: 6 ADMINISTERING THE SCHEME I nmtrod
Page 51 and 52: it One of the ensdurmng problems (m
Page 53 and 54: 2 Need E~ieptiomsal hardship paymeu
Page 55 and 56: II arid for relati ~el~short period
Page 57 and 58: How do local authorities make decis
Page 59 and 60: practice guide that contains examim
Page 61: APPENDIX I QUESTIONNAIRE FOR TELEPH
Page 65 and 66: APPENDIX 2 INTRODUCTORY LETTERS TO
Page 67 and 68: Dear Housing Benefit Manager 1 Apri
Page 69 and 70: 2(1 lui’~alidirvBeurefut A longit
Page 71 and 72: ii 71) DeIi~em-ingBeuicfuN to Unemp
Page 73: ~ ~1w~~ ~ l1h~~jt~rz~7 ~10ui~Ak~in~
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