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2012 Budget Book.indd - Metra

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Does that mean that <strong>Metra</strong> cannot grow and<br />

expand? No. However, such plans must be carried<br />

out strategically and must be addressed in a<br />

comprehensive capital plan. That plan is currently<br />

under development and should enter the<br />

public process some time next year. Through<br />

a comprehensive strategic capital plan, we will<br />

identify our growth and expansion needs across<br />

the six-county region and begin the process of<br />

prioritizing such projects for future funding opportunities.<br />

Although our proposed budget for <strong>2012</strong> bridges<br />

our projected shortfall in operating revenues<br />

with a signi cant fare increase, we know that we<br />

must continue to improve our oversight of the<br />

agency to keep costs in check. We have instituted<br />

a reorganization of sta to streamline internal<br />

processes based on a logical structure and<br />

sound management principles. We are lling key<br />

vacancies and working on succession planning.<br />

The new management team is doing more<br />

to use data and metrics to drive performance<br />

and e ciency. To assist them, we are working<br />

to replace outdated technology and updating<br />

policies and procedures. Everything we do is<br />

driven by the desire and the need to improve<br />

the customer experience and o er the safest,<br />

most reliable train service possible.<br />

We believe we are making signi cant progress at <strong>Metra</strong>, although we admit there is still work to be done. We<br />

know we are making decisions that will have a signi cant impact on our riders, and we are committed to making<br />

sure that scarce taxpayer dollars are spent wisely and e ciently and that our riders continue to receive the quality<br />

of service that they expect and deserve.<br />

Sincerely,<br />

Alex Cli ord<br />

<strong>Metra</strong> CEO<br />

9

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