2012 Budget Book.indd - Metra
2012 Budget Book.indd - Metra
2012 Budget Book.indd - Metra
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Does that mean that <strong>Metra</strong> cannot grow and<br />
expand? No. However, such plans must be carried<br />
out strategically and must be addressed in a<br />
comprehensive capital plan. That plan is currently<br />
under development and should enter the<br />
public process some time next year. Through<br />
a comprehensive strategic capital plan, we will<br />
identify our growth and expansion needs across<br />
the six-county region and begin the process of<br />
prioritizing such projects for future funding opportunities.<br />
Although our proposed budget for <strong>2012</strong> bridges<br />
our projected shortfall in operating revenues<br />
with a signi cant fare increase, we know that we<br />
must continue to improve our oversight of the<br />
agency to keep costs in check. We have instituted<br />
a reorganization of sta to streamline internal<br />
processes based on a logical structure and<br />
sound management principles. We are lling key<br />
vacancies and working on succession planning.<br />
The new management team is doing more<br />
to use data and metrics to drive performance<br />
and e ciency. To assist them, we are working<br />
to replace outdated technology and updating<br />
policies and procedures. Everything we do is<br />
driven by the desire and the need to improve<br />
the customer experience and o er the safest,<br />
most reliable train service possible.<br />
We believe we are making signi cant progress at <strong>Metra</strong>, although we admit there is still work to be done. We<br />
know we are making decisions that will have a signi cant impact on our riders, and we are committed to making<br />
sure that scarce taxpayer dollars are spent wisely and e ciently and that our riders continue to receive the quality<br />
of service that they expect and deserve.<br />
Sincerely,<br />
Alex Cli ord<br />
<strong>Metra</strong> CEO<br />
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