Polycom UC Software Administrators' Guide - 4.1.0

Recording and Playing Audio Calls
Chapter 7: Setting Up Advanced Phone Features
You can configure the SoundPoint IP 650 and the VVX phones to record audio calls to a USB
device that you plug into the phone. You can play back recorded audio on the phone as well as
on other devices that run applications like Windows Media Player® or iTunes® on a Windows®-
or Apple®-based computer.
To enable this feature, the USB device must be compatible with Polycom phones.
Web Info: Supported USB Devices
For a list of supported USB devices, see Technical Bulletin 38084: Supported USB
Devices for Polycom SoundPoint IP 650 and VVX Phones.
You can enable call recording with the parameter shown in Table 7-12: Recording and Playing
Audio Calls. Audio calls are recorded in .wav format and include a date/time stamp, for
example, 20Apr2007_190012.wav was created on April 20, 2007 at 19:00:12. The phone will
display the recording time remaining on the attached USB device and you can browse all
recorded files using the phone’s menu.
Settings: Using Call Recording with the Polycom IP 650 Phone
By default, the call recording feature is disabled. When running Polycom UC Software 4.1.x and you
enable call recording on the Polycom IP 650 phone, you are advised to try to limit the maximum
number of concurrent calls to about 12 due to memory consumption of the call recording feature. If
call recording is disabled, you can use the maximum number of 24 concurrent calls, which is the
default limit.
Note: Informing Parties When You Are Recording calls
Federal, state, and/or local laws may legally require that you to notify some or all of the
call parties that you are recording.
Table 7-12: Recording and Playing Audio Calls
Central Provisioning Server template > parameter
To enable or disable call recording ................................... features.cfg > feature.callRecording.enabled
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