Polycom UC Software Administrators' Guide - 4.1.0

Chapter 10: Setting Up User and Phone Security Features
Once the phone is locked, all user features and access to menus are disabled. The messages
The phone is locked. and Authorized calls only. display on the screen. Incoming calls to the
phone may receive a Do Not Disturb message. You can specify the authorized numbers to
which users can place calls.
Using the New Call soft key, users can place calls using up to five authorized numbers
including the emergency number. If the user places a call —using the keypad— to a number
that matches an authorized number, the call will proceed. This is to ensure that certain numbers
such as emergency numbers can be placed from the phone.
To unlock the phone, the user presses the Unlock soft key and enters their password; if it is
entered correctly, the phone returns to its normal idle state.
In case the user forgets their password, the system administrator can unlock their phone either
by entering the administrator password or by disabling (and re-enabling) the phone lock feature.
The latter method facilitates remote unlocking and avoids disclosing the administrator password
to the user. See Table 10-9: Phone Lock for the parameters that configure the phone lock
feature.
Table 10-9: Phone Lock
Note: Shared Lines on Locked Phones
If a locked phone has a registered shared line, calls to the shared line will be displayed on
the locked phone and the phone’s user will be able to answer the call.
Central Provisioning Server template > parameter
Enable enhanced feature keys ........................... features.cfg > feature.enhancedFeatureKeys.enabled
Enable or disable phone lock ............................................................. features.cfg > phoneLock.enabled
Specify an authorized contact (description and value) who can be called while the phone is locked
.................................................................................................... features.cfg > phoneLock.authorized.*
Specify the scenarios when phone lock should be enabled ......................... features.cfg > phoneLock.*
Web Configuration Utility
To enable and configure phone lock, navigate to Settings > Phone Lock.
Local Phone User Interface
To lock the phone, press the Lock soft key (if available) or navigate to Settings > Basic >
Preferences > Lock Phone. To unlock the phone, press the Unlock soft key and enter the user or
administrator password.
321