Chapter Four - HAP International

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4. Christian Aid 2. Accountability in humanitarian action (Principles 3,4,6 & 7) Increase accountability to beneficiaries in CA humanitarian programmes bringing experience from key field partners • All ongoing CA Emergency Appeals have identified a budget for downward accountability • Facilitated self assessment conducted with 3 CA partners in Lebanon • Two CA partners (Lebanon and Indonesia) have agreed to become members of HAP • Facilitated self assessment training conducted with 3 partners in Zambia • Plans in place for incorporate accountability in to West Africa DRR programmes. Introductory discussions conducted with CA staff and partners • Facilitated self-assessment conducted by HAP with one partner in Bangladesh • All Humanitarian Division staff received a one-day training from HAP on how to undertake quality and accountability real-time evaluations, guided selfassessments and developing case studies with partners. 3. Monitoring and Evaluation (Principle 5) CA to improve compliance with accountability standards in its humanitarian work • Recommendations from HAP baseline and baseline review fed in to ongoing process and systems development • Decision made for CA to apply for HAP certification in 2009 • Drafted key documents to address major noncompliances identified in baseline review The 2008 Humanitarian Accountability Report • Support two CA partners to become members of HAP and look towards certification (Indonesia and Lebanon) • Set up case studies in Guatemala, Kenya, Ethiopia • Integrate HAP Principles into DRR programmes in Burkina Faso and Mali • Support complaints training in Lebanon • Build accountability into response processes • Accountability built into revised Humanitarian Programme Management policies and procedures • Identify existing tools for programme and partners staff, and develop further tools where necessary • Develop minimum standards in downward accountability for CA funded humanitarian programmes • Collate findings of ongoing case studies in downward accountability • Support CA country programmes and partners in raising awareness of accountability issues, and identifying and implementing mechanisms for improving accountability to communities • Achieve HAP certification in 2009 • Ensure key processes are in place for certification, including complaints mechanism, accountability framework, quality management system, etc. • Develop minimum standards in downward accountability for CA funded humanitarian 73 98
THE 2008 HUMANITARIAN ACCOUNTABILITY REPORT 4. Christian Aid programmes based on findings of case studies • Incorporate minimum standards in downward accountability into humanitarian policies and procedures 4. Addressing Complaints (Principle 6) CA set up/reinforce CA systems to receive evidence of beneficiaries’ feedback to partners and support partners’ systems for responding to beneficiaries’ feedback and complaints Complaint system for partners of CA drafted. This still continues to be a challenging area to take forward with partners. Partners are more ready to focus on participation and information sharing. • Complaints systems for partners of CA finalised and operational • Support 2 partners in piloting complaints systems for their own beneficiaries Summary / Other comments Christian Aid’s commitment to and engagement with HAP continues to be a very positive process for the organisation. Challenges still exist, but the organisation is really embracing them. The commitment to improve accountability to the communities we aim to assist is strong at all levels within the organisation. One of the key challenges for us now is how to keep up with the increasing numbers of queries from our staff and partners and requests for assistance/tools/trainings/information on the initiative etc. Plans with regard to: undertaking a baseline analysis, a certification audit, or mid term certification review Christian Aid requested a certification audit in 2008, scheduled for 2009. 5. COAST Trust Introductory comments: COAST became a member of HAP in January 2008. In April, it developed its accountability work plan (AWP). To move towards compliance with the HAP Standard, COAST requested HAP for a baseline in July 2008. This took place in November 2008. The result of the baseline indicates that a substantial foundation of accountability practice is already in place for COAST. There are two main issues that need to be addressed: • The development of an accountability framework • The development of a complaint handling system COAST is proceeding with addressing these two requirements to achieve HAP certification. Key goal for 2008 Achievements / challenges / lessons learned 2009 objectives 1. Institutional Commitment (Principles 1, 2 & 7) Undertake an assessment against the HAP Standard A baseline carried out; based on findings, a workplan spanning until 2010 was developed. The Assess the implementation of the HAP Standard at field locations. 74 99
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Chapter Four - HAP International

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