Chapter Four - HAP International

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12. Medair • Health: Medical Coordinator undertakes some FGDs with beneficiaries; regular meetings with Village Health Committee used to adjust activities; adaption of a health assessment form to give more reliable answers and ask randomly selected persons in the market (not just those attending clinics) to participate; all health logframes include indicators on beneficiary satisfaction; workshops held on FGD techniques for NRS; BA now in NRS job descriptions • Watsan: FGDs conducted to ascertain gaps in water & sanitation supply; used to inform further work required Sudan Southern States (SDS) • In 2008 Medair SDS static health programme carried out an internal Building Institutional Sustainability After Conflict (BISAC) assessment. It is now planning a beneficiary BISAC assessment as a means of receiving constructive feedback on its programme activities. Use of FGDs has also been explored. Uganda (UGA) BA a specific cross-cutting theme in country strategy; Briefing for new staff on BA & Good Enough Guide Pader WASH & Psychosocial teams: • Quarterly Household WASH Survey completed in March, June & October 2008. The final reports of survey were sent to sub-county chiefs, a summary announced on noticeboards, and sent to managers/ Country Director (CD) • 6 monthly beneficiary satisfaction surveys were completed in September 2008, reports went to the community, district, Medair Managers, and the CD. • Beneficiary newsletter with monthly summary of The 2008 Humanitarian Accountability Report Sudan Southern States (SDS) As focal point for BA, the newly-appointed Quality Assurance Officer will: • Conduct SWOT analysis on BA in SDS • Use SWOT results to pilot & develop contextspecific tools that ensure higher levels of BA • Promote greater corporate awareness of Medair’s accountability Uganda (UGA) Pader team: • Medair Health Support Team staff will conduct a beneficiary satisfaction survey re health unit services with 10-20 patients on monthly visits • Give Health Centre staff opportunity to feedback through an anonymous questionnaire in Luo, distributed by HST staff on monthly visits • Give Village Health Teams (VHTs) an opportunity to feedback every 6 weeks, in Luo • Every 6 weeks, Medair VHT interviews villagers on satisfaction with VHT services in the area. Give training on interview techniques 93 118
THE 2008 HUMANITARIAN ACCOUNTABILITY REPORT 12. Medair health, WASH & psychosocial activities translated into Luo, sent to all parishes and put up on notice boards. Kaabong team: • Dedicated Research Officer (RO) employed August to start working on BA • New beneficiary satisfaction questionnaire developed • 3 day Disaster Risk Reduction (DRR) workshops held with community, as part of the ECHO-funded project, that ensured a high level of participation from beneficiaries in determining needs & shaping how Medair responds with specific Cash for Work projects • Training session held with Kaabong staff on BA Abim Health team: • External Evaluation health project in October 2008, included household surveys to gather beneficiaries’ feedback • Planning for implementation of a ECHO-funded health project included meetings in January 2008 with Health Unit Management Committee, Local Councilors, GISO, Health Centre staff, Village Health Team Peer Supervisors - to inform about changes in project approach and to involve in project planning • Medair to conduct regular meetings with district staff at sub-county level, to give local authorities the opportunity to hold Medair accountable for activities implemented • Send monthly newsletter to key people in District & sub-county. • Monthly beneficiary newsletter to be compiled by Health Manager, translated into Luo, distributed to district officials and posted on 16 Medair notice boards. • Hold quarterly meetings between Medair Managers & sub-country authorities where Medair gives account of the health programme • Final Quarterly WASH & beneficiary satisfaction survey was completed in February 2009 Kaabong team: Upward – feedback mechanisms • Revised baseline household survey in February 2009 • Pilot a beneficiary satisfaction survey in urban areas to assess hygiene programme & in rural areas to evaluate DRR programme Downward – communication plan • Community meetings; initiate and follow up meetings for DRR, PAC, CATF • District officials; CAO, RDC, LC5, subcountry chiefs & elders receive monthly activity report. • Notice boards and posters Case Study Example: Good practice in humanitarian accountability and quality management – Summary version Construction of Pustu (clinics), Nias Island, Indonesia During April 2008, Medair Indonesia implemented signboards in 5 villages on Nias Island, and in 5 more villages in May. Each signboard contained information on: Medair in general, Medair Nias and Medair’s work in the village (with some pictures). Each signboard also had a drop-box, with an explanation and forms that beneficiaries could fill in with their suggestions. The drop-boxes were used in the first five villages until 16 June, and in the second five until 14 July. The last four signboards were scheduled to be raised on 1 July, with drop-boxes used until 9 September. 94 119
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Chapter Four - HAP International

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