Chapter Four - HAP International

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The 2008 Humanitarian Accountability Report 1. Australian Council for International Development (ACFID) • ACFID provided advice, assistance and support to individual agencies to lobby internally within their organisations. • ACFID undertook the coordination of a forum on HAP with the ACFID Executive Committee meeting in February and invited the President of MERCY Malaysia to speak to Australian CEOs about the benefits of certification. 2. CAFOD Introductory comments: HAP is a priority area of work for CAFOD and we have developed a set of quality and accountability commitments that comply with HAP Principles and hold the model of ‘downward’ accountability at their centre. We are committed to taking account of the views, needs and capacities of our partners and beneficiary communities so that the quality and effectiveness of our international programmes is strengthened. CAFOD are aiming to apply the HAP Standard across our international programme work, whether they are development or humanitarian in nature. CAFOD are working towards HAP Certification and are in the final stages of preparing for certification audit in April / May 09. The results of the two HAP baseline analyses that have been conducted (Head Office Dec 07, Regional Office Nairobi July 08) have been integrated into the CAFOD Accountability Framework (CAF) that summarises our set of 8 quality and accountability commitments alongside improvement plans across the organisation. Key goal for 2008 Achievements / challenges / lessons learned 2009 objectives 1. A humanitarian quality management system (HQMS) (Principles 1, 2, 5 & 7) Develop and finalise a comprehensive Accountability Framework (CAF) and review PCM documentation / practices to include Internal Review and HAP Baseline recommendations • CAFOD’s set of 8 core quality and accountability commitments were established and an Accountability Framework was developed • HAP Baseline analysis in Nairobi (July 08) • Decision to schedule Certification Audit in April 09 and to apply HAP Principles across international programmes • CAFOD partners involved in Q&A initiatives in Bangladesh, Myanmar, Sudan, Lebanon • Accountability workshops conducted for staff and partners in Bangladesh, Eritrea, Ethiopia • Familiarise CAFOD staff with the CAF through training and discussion; highlight commitments with partners. Review and update CAF in Sept 09 and update website • Work with at least two overseas offices to develop locally-based CAF and accountability workplan • Continue to support key partners in developing and improving their accountability practices Challenge: to incorporate all the various accountability and quality initiatives that are taking place across the organisation to produce the CAF Lesson Learned: CAF review needs to streamline and simplify the process 67 92
THE 2008 HUMANITARIAN ACCOUNTABILITY REPORT 2. CAFOD 2. Information, Communication, Transparency (Principle 3) • Adapt CAFOD’s communication strategy to ensure provision of information to beneficiaries (directly and/or through partners) • Develop PCM guidelines and toolkits to ensure that information regarding selection criteria and deliverables of humanitarian programmes are systematically communicated to / accessible by beneficiaries • Examples from emergency response programmes in Bangladesh, Pakistan, Myanmar are being collated to inform the development of a strategy and to integrate into PCM 3. Participation and Informed Consent (Principles 3 & 4) Continue to enhance existing PCM / Web Promise trainings to highlight partner / beneficiary participation principles • CAFOD’s participation expectations are built into all core documentation within our PCM system • Challenges arise in quality assurance that the guidelines and tools are being effectively followed and to standard 4. Staff Competencies In liaison with human resources explore how the CAF can be integrated into interview / induction / appraisal processes • CAFOD People (HR manual) has been rolled-out to relevant staff • CAFOD has received first quality mark under the People In Aid Code 5. Complaints and Response Mechanisms (Principle 6) • Develop a strategic action plan to build on CAFOD’s existing grievance, whistle blowing, child protection and feedback management policies to establish a comprehensive complaints system within CAFOD • Aim to increase a specific number of partners’ awareness of the need to have a complaints • A strategic action plan and a draft paper exist to develop and establish a comprehensive complaints system within CAFOD • Examples from programme partners processes are being reviewed, piloting taking place with KidsMedia project in UK and overseas, Bangladesh/Pakistan examples reviewed 68 • Clear understanding between CAFOD and partners on expectations around mutual transfer of information; explore MoUs/agreements options • Agree with partners basic set of information that is disseminated to beneficiary communities on organisational profile, mandate, Q&A commitments, programme details • Develop strategy to disseminate Caritas Emergency toolkits and HAP / Good Enough Guide tools to CAFOD staff and partners (HQ and overseas) to enhance existing practices within PCM processes • Capture learning and experiences from partner programmes to guide development • Incorporate introduction to CAF and accountability principles into Corporate Staff Induction programme • Achieve People In Aid Accreditation and maintain standard of the Code and Practice • Finalise Complaints Policy and Procedure for Overseas Programmes and disseminate • Conduct regional CM workshop and develop models for implementing complaints handling procedures in the field • Widely consult partners in the rationale and development of CM at country level 93
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Chapter Four - HAP International

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