Chapter Four - HAP International

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14. Muslim Aid • Incorporate beneficiary accountability into project management process of both development and emergency project management. • Enhance field level understanding and practice of beneficiary accountability issues. • Beneficiary accountability included in strategic planning at country level. 3. Monitoring and Evaluation (Principle 5) • Incorporate accountability in ongoing monitoring, evaluation and learning issues. • Improve compliance with the HAP Standard. 4. Addressing Complaints (Principle 6) • Models developed for implementing complaints handling procedures in the field. • Improved field based complaints handling procedures. • In Indonesia, some structured forms for the donorfunded projects were developed to ask beneficiaries for their comments and suggestions for improvements. • Staff in Indonesia, Pakistan and Bangladesh received training on accountability in 2008. • A PSC (Project Steering Committee) was set up for the UNDP AJP LARC project, to overlook the process, specifically in relation to accountability towards beneficiaries. For UNDP CSO projects, a Technical Working Group (TWG) was formulated to assess the CSOs, and consider their comments/ feedback or clarifications on their funding proposals. This has been incorporated and introduced in the UNDP AJP LARC project. • Ongoing monitoring and the other documentation of project progress emphasise evidence of accountability. • Through M&E, accountability issues are captured in Indonesia for donor-funded projects, but no specific budget allocation is made for this purpose. • The donor funded reporting formats are specifically designed for the projects, but in future, the implementing teams will highlight these areas in lessons learnt or in separate sections. • In the Cyclone Sidr response, comprehensive complaint handling systems were tried. The evidence of detailed records and documentation were analysed. The 2008 Humanitarian Accountability Report • The focus for 2009 will be to institutionalise the beneficiary feedback system throughout the project cycles of all projects that Muslim Aid implements in the four countries. • TOR for Monitoring & Evaluation of field operations will include HAP Principles. • The project cycle management would particularly look at accountability to various stakeholders and monitoring & evaluation targets to seek the opinion and feedback of beneficiaries. • A comprehensive complaint handling system will be developed and rolled out in all four pilot countries and reports will be shared with all programmes. 101 126
THE 2008 HUMANITARIAN ACCOUNTABILITY REPORT 14. Muslim Aid • In Indonesia, for the ADB housing project, complaint handling procedures were available; for UNDP AJP LARC project, details on how the beneficiary complaints are handled are also incorporated in the M&E Framework. • Each of the four countries will have one focal point to create awareness and learning regarding the complaints handling training. Plans with regard to: undertaking a baseline analysis, a certification audit, or mid term certification review Baseline analysis undertaken in 2008 15. OFADEC Introductory comments: During 2008, OFADEC continued implementing the Accountability Principles in the refugee programmes in Senegal; the focus was on improving the participation of beneficiaries in the design, implementation and evaluation of projects, and offering them the possibility to express complaints and preoccupations as well as ask for reparation. Key goal for 2008 Achievements / challenges / lessons learned 2009 objectives 1. Institutional Commitment (Principles 1, 2 & 7) Demonstrate the commitment to respect and foster humanitarian standards and rights of beneficiaries • A forum on the rights and duties of refugees held on March 2008 with participation of refugees, UNHCR and OFADEC. • Meeting in the refugee camps to share HAP and information about the “collecting, suggestions, demands and objections mechanism” (SINFOR) • The declaration of intent and tools of accountability (NGO Red Cross Code of conduct, UNHCR code of conduct) • New employees have signed the commitment to respect the content of the two codes of conduct • Many sessions on sexual harassment were held for refugees between 17 November and 13 December • To strengthen staff knowledge in prevention and investigation of sexual exploitation and abuse • Meeting with refugees in the camps in Matam and Bakel to present SINFOR and HAP documents. • Session on Red Cross Code of Conduct with staff and representatives of refugees Challenge: To strengthen the commitment of OFADEC’s staff and partners alike to demonstrate their compliance with the HAP Standard 102 127
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Chapter Four - HAP International

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