Chapter Four - HAP International

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The 2008 Humanitarian Accountability Report 18. Sungi Development Foundation, Pakistan Sungi became HAP Full Member in January 2008 and attended the 2008 HAP General Assembly. Since then, it developed its Humanitarian Accountability Framework and initiated steps to improve accountability in the organisation. This was based on Sungi’s self-assessment, and efforts were made to improve existing systems and procedures. Sungi remained busy in implementing a number of rehabilitation and reconstruction projects, rights based development programmes and humanitarian assistance. Sungi developed staff understanding and capacity in HAP Principles, through in house training and training organized by the HAP office in Pakistan. Sungi remained fully engaged with the HAP Pakistan office, participated in a number of meetings and capacitybuilding events and received support in developing its HAF, workplan and matters related to certification. Sungi participated in the HAP Peer Support Group meeting in London. Key goal for 2008 Achievements / challenges / lessons learned 2009 objectives 1. A humanitarian quality management system (Principles 1, 2, 5 & 7) • To prepare accountability framework and work plan • To improve Monitoring and Evaluation system in the organisation • To ensure accountability in the field operations • To orient staff and beneficiaries on humanitarian accountability Principles and the HAP Standard • To improve financial management and administrative procedures • To ensure implementation of accountability standards through implementing partners • Humanitarian Accountability Framework (HAF) was developed involving Sungi key staff and beneficiaries. • Management Information System (MIS) was improved and made functional (detailed information of each beneficiary with name, father name, how many benefits s/he, is receiving from Sungi). The system has been successful in minimizing double counting and helped promote participatory M&E practices. • 22 accountability forums were organised at union council level. Quality Management Committees (HQMCs) were formed involving beneficiaries. HQMCs were briefed about the relief package, Sphere standards and basic humanitarian. • Financial management has been instrumental for accountability. Procurement procedures were decentralised at district level. • Internal audit methodology was reviewed and audit plan was developed and implemented. Achieve HAP certification and make continual improvements in the humanitarian quality management system 2. Information, Communication, Transparency (Principle 3) • Develop network of disaster committee and volunteers • Organise disaster management forums • Sungi trained members of disaster management committees in 33 UCs and developed a network of volunteers in each UC and at district level. • An information sharing and communication mechanism to be developed for beneficiaries and DMC committee 113 138
THE 2008 HUMANITARIAN ACCOUNTABILITY REPORT 18. Sungi Development Foundation, Pakistan • Ensure information sharing with all stakeholders • Established humanitarian information centre with support of district government in Mansehra. • Sungi’s annual progress report, newsletter, and relief assistance reports were shared with stakeholders. Information on relief assistance and other activities is regularly updated on the website. Progress and audit reports were shared with partners. 3. Participation and Informed Consent (Principles 3 & 4) To ensure involvement of beneficiaries in planning, implementation, monitoring and evaluation of programmes • Strengthened men and women Village Committees (VCs) having representation from all socio economic and political segments. All rehabilitation, reconstruction, development and advocacy initiatives were carried out through VCs. • 9 participatory Area Development Plans and 132 Village Development Plans were formulated by the earthquake affected men and women for rehabilitation and reconstruction of their villages and UCs. 4. Staff Competencies To enhance capacity of Sungi staff in humanitarian principles and accountability • 5 HAP sessions conducted to orient programme coordinators and field teams; 95 field staff made aware of the humanitarian accountability framework and humanitarian quality management system, its relevance and importance. • Staff performance appraisals were conducted along with training need assessment of their competencies. Two staff members received training organized by HAP office in Islamabad. 5. Complaints and Response Mechanisms (Principle 6) To develop and strengthen complaint mechanism in the organisation and for beneficiaries • Established complaint-handling procedures and encouraged community to use them; a response is offered within 15 days. • Sungi received the about 300 complaints from 114 • To organise district level disaster management forums • Improve Sungi website and ensure regular updating and information sharing through this media • To establish disaster information centre in other districts • Strengthen DMCs • Improve Sungi’s Disaster management manual • Capacity building of project staff on HAP • Staff training on Complaint handling Develop and implement accessible and safe complaints handling procedures for target beneficiaries, other disaster affected communities and staff 139
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Chapter Four - HAP International

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