Health Services Commissioner Annual Report 2000/2001
Health Services Commissioner Annual Report 2000/2001
Health Services Commissioner Annual Report 2000/2001
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STATUTORY FUNCTIONS<br />
THE ROLE OF THE COMMISSIONER<br />
The Office of the <strong>Health</strong> <strong>Services</strong> <strong>Commissioner</strong> (HSC) was established in Victoria in<br />
1988. The <strong>Commissioner</strong>’s role is to receive, investigate and resolve complaints from<br />
users of health services, to support health care services in providing quality health<br />
care and to assist them in resolving complaints. The legislation also requires that<br />
information gained from complaints should be used to improve the standards of health<br />
care and prevent breaches of these standards.<br />
The <strong>Health</strong> <strong>Services</strong> (Conciliation & Review) Act 1987 (the Primary Act) states that<br />
the <strong>Commissioner</strong> is to:<br />
a) deal with users’ complaints; and<br />
b) suggest ways in which the guiding principles may be carried out and help<br />
service providers to improve the quality of health care.<br />
The purposes of the Act include:<br />
a) to provide an independent and accessible review mechanism for users of<br />
health services; and<br />
b) to provide a means for reviewing and improving the quality of health service<br />
provision.<br />
GUIDING PRINCIPLES<br />
The guiding principles of the Primary Act promote:<br />
a) quality health care given as promptly as circumstances permit; and<br />
b) considerate health care; and<br />
c) respect for privacy and dignity of persons being given health care; and<br />
d) the provision of adequate information on services provided or treatment<br />
available in terms which are understandable; and<br />
e) participation in decision making affecting individual health care; and<br />
f) an environment of informed choice in accepting or refusing treatment or<br />
participation in education or research programs; and<br />
g) reasonable access to information in records relating to personal use of the<br />
health care system except information which is expressly prohibited by law<br />
from being disclosed or information contained in personal notes by a person<br />
giving health care; and<br />
h) the confidentiality of personal health records.<br />
<strong>Health</strong> <strong>Services</strong> <strong>Commissioner</strong> <strong>Annual</strong> <strong>Report</strong> <strong>2000</strong>/<strong>2001</strong> 10