Health Services Commissioner Annual Report 2000/2001

APPENDIX 3 - HCIP Issues
Access 33% Treatment 23%
Absence of caring 701 Absence of caring 124
Delay in admission 297 Inadequate diagnosis 315
Delay in treatment 974 Inadequate treatment 730
Discharge arrangements 455 Inadequate nursing care 639
Discharge/transfer 211 Medication omission/error 173
No/inadequate service 940 Negligent treatment 125
Non attendance 26 Other 530
Other 467 Rough treatment 114
Refused admission 47 Unskillful/incompetent treatment 110
Refused to refer 21 Unexpected outcome 186
Service busy 128 Wrong diagnosis 64
Transport 71 Wrong treatment 46
Transfer unsuitable 19
Waiting list 241
Total Access 4598 Total Treatment 3156
Communication 27% Rights 8%
Absence of caring 115 Accuracy of records 42
Conflicting information 270 Access to records 83
Communication breakdown 946 Assault 68
Failure to consult 147 Discrimination 160
Inadequate information 553 Failure to provide an interpreter 13
Other 400 No/insufficient consent 93
Poor attitude/discourtesy 1129 Other 174
Undignified service 82 Property 189
Wrong/misleading Information 91 Privacy/confidentiality 144
Refusal to treat 26
Unprofessional conduct 166
Total Communication 3733 Total Rights 1158
Cost 3% Administration 5%
Amount charged 67 Failure to provide a certificate 11
Billing practice 84 Incorrect. Documentation 78
Information on cost 20 No/Inadequate response 93
Other 145 Other 169
Private health insurance 19 Policy 101
Public/private election 90 Public health standards 119
Unnecessary treatment 36 Treatment Cancelled 112
Total Cost 461 Total Administration 683
Total 13789
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