Health Services Commissioner Annual Report 2000/2001

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APPENDIX 3 - HCIP Issues Access 33% Treatment 23% Absence of caring 701 Absence of caring 124 Delay in admission 297 Inadequate diagnosis 315 Delay in treatment 974 Inadequate treatment 730 Discharge arrangements 455 Inadequate nursing care 639 Discharge/transfer 211 Medication omission/error 173 No/inadequate service 940 Negligent treatment 125 Non attendance 26 Other 530 Other 467 Rough treatment 114 Refused admission 47 Unskillful/incompetent treatment 110 Refused to refer 21 Unexpected outcome 186 Service busy 128 Wrong diagnosis 64 Transport 71 Wrong treatment 46 Transfer unsuitable 19 Waiting list 241 Total Access 4598 Total Treatment 3156 Communication 27% Rights 8% Absence of caring 115 Accuracy of records 42 Conflicting information 270 Access to records 83 Communication breakdown 946 Assault 68 Failure to consult 147 Discrimination 160 Inadequate information 553 Failure to provide an interpreter 13 Other 400 No/insufficient consent 93 Poor attitude/discourtesy 1129 Other 174 Undignified service 82 Property 189 Wrong/misleading Information 91 Privacy/confidentiality 144 Refusal to treat 26 Unprofessional conduct 166 Total Communication 3733 Total Rights 1158 Cost 3% Administration 5% Amount charged 67 Failure to provide a certificate 11 Billing practice 84 Incorrect. Documentation 78 Information on cost 20 No/Inadequate response 93 Other 145 Other 169 Private health insurance 19 Policy 101 Public/private election 90 Public health standards 119 Unnecessary treatment 36 Treatment Cancelled 112 Total Cost 461 Total Administration 683 Total 13789 Health Services Commissioner Annual Report 2000/2001 61
APPENDIX 4 - HCIP Service Provided at time of Complaint Services Services Accommodation Services 192 Neurosurgery 359 Administrative Services 323 Nursing Home 34 Admissions 135 Nutrition 10 Aged Care 435 Obstetrics 174 Alcohol & drug Services 6 Obstetrics/Gynaecology 170 Anaesthetics 77 Occupational Therapy 23 Audiology 28 Oncology 229 Awaiting admission 52 Operating Theatre 99 Car Parking 184 Ophthalmology 174 Cardiac Surgery 96 Orthopaedic surgery 874 Cardiology 281 Outpatients clinic 479 Chiropody/Podiatry 8 Paediatrics 118 Colorectal 78 Pain services 17 Day procedure 159 Palliative care 27 Dentistry 91 Pathology 87 Dermatology 85 Patient Services 117 Ear, Nose & Throat 270 Pharmacy 28 Emergency 2107 Physiotherapy 55 Emergency Triage 252 Plastic surgery 191 Endocrinology 77 Podiatry 6 Environmental services 60 Prosthetics/Orthotics 17 Finance & Administration 81 Psychiatry 233 Food Services 49 Radiology 213 Gastroenterology 321 Reception/Administration 93 General medicine 1011 Rehabilitation medicine 75 General practice 71 Renal/Nephrology 218 General surgery 1081 Respiratory Medicine 153 Genrontology 42 Rheumatology 24 Gynaecology 22 Social work 73 Haematology 78 Speech therapy 10 Home Care 39 Specialist Medical 145 Hostel 43 Specialist Surgical 54 Infectious diseases 34 Spinal Injuries Unit 91 Intensive Care Unit 192 Telecommunications 31 Interpreter Services 7 Thalassemia Medical administration 18 Unknown 399 Medical technician 6 Urology 89 Neurology 344 Vascular surgery 165 Total 13789 Health Services Commissioner Annual Report 2000/2001 62
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Health Services Commissioner Annual
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STAFF OF THE HEALTH SERVICES COMMIS
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and are not always receiving the su
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HEALTH SERVICES REVIEW COUNCIL PRES
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sector. The Conference culminated i
Page 11 and 12: STATUTORY FUNCTIONS THE ROLE OF THE
Page 13 and 14: The HSC is also committed to assist
Page 15 and 16: employed people who were not regist
Page 17 and 18: Birnbauer was published in The Sund
Page 19 and 20: The MMC Cardiac Surgical Unit and N
Page 21 and 22: notes. This is problematic where th
Page 23 and 24: psychotherapist. While the HSC has
Page 25 and 26: • 6% concerned access to records
Page 27 and 28: epresentative (where the user is a
Page 29 and 30: Unsubstantiated 0% 0% Remedial acti
Page 31 and 32: Investigators participate in policy
Page 33 and 34: may fall into the category of unpro
Page 35 and 36: Prisoners remain reluctant to trans
Page 37 and 38: Unskillful/incompetent treatment 14
Page 39 and 40: Refusal to treat 43 Total Rights 27
Page 41 and 42: A woman contacted HSC because she h
Page 43 and 44: Figure 5. Treatment Issues - Medica
Page 45 and 46: Root canal therapy and cosmetic den
Page 47 and 48: PUBLIC HOSPITAL ISSUES Figure 9 sho
Page 49 and 50: Figure 11 Private Hospital Issues P
Page 51 and 52: A small number of people complain t
Page 53 and 54: Figure 16. HCIP - Patient type Pati
Page 56 and 57: INFORMATION TECHNOLOGY Hardware Imp
Page 58 and 59: Providers Table 18. Providers’ Ev
Page 60 and 61: . APENDICES APPENDIX 1 - Providers
Page 64: APPENDIX 5 - HCIP Outcomes Resolved
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Health Services Commissioner Annual Report 2000/2001

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