sahr2001 - Health Systems Trust

Reducing waiting times through better queue management would address
another key need of public sector users.
Finally, in both surveys, respondents expressed great concern about the
amenities and professionalism of staff in public hospitals. Thus, the quality
of a Primary Health Care service is not seen as separate from the quality of
hospital care. Hospitals represent moments of greater patient vulnerability
and places where catastrophic, life-threatening illnesses are dealt with. Good
quality hospital care is therefore more important for users than Primary Health
Care.
Reference
1 Palmer N. Patient choice of primary care provider. Chapter 8 in: Crisp
N and Ntuli A (eds). South African Health Review 1999. Durban: Health
Systems Trust; 1999.
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