sahr2001 - Health Systems Trust

11 • Voices of Facility Managers
Management skills, experience and training
Facility managers have a range of skills that they feel equip them to perform
their jobs.
◆ Supervisory and communication skills, educational, research, direct
patient care, community outreach, and operational planning and
evaluation, are some of the skills that facility managers bring to the
job.
◆ The ability to delegate duties, to set targets and to evaluate and prioritise
the demands of the facility level are all regarded as important.
◆ People management skills, and especially dealing with conflict, are
considered to be among the most important aspects of management.
◆ Training opportunities within the public sector assist managers with
their development.
On teamwork and developing leadership, one managers says:
“... they are all eager to learn, we work as a team, we participate in every event
and some of them are emerging to prove that they can be given leadership
positions.”
Training was seen as being easily available and a source of development:
“My personal experience was regarding the rewards whilst working in the public
sector is that you stand an advantage of being developed further. Once a skill
has been identified, you were given an opportunity of attending ...”
Increased rank and authority
Most facility managers are on the same rank as some of the their senior staff
and this is highlighted as a problem by several facility managers. Being
promoted to a higher rank made a difference for one of the facility managers:
“... I was managing this huge facility with staff of over 90 and I was on a Chief
Professional Nurse pay scale. No one listened to me. Now with the changes
on 1 September, I applied to and got the post of Assistant Director. Now people
listen to me.”
Co-operative working relations with local government
For one provincial facility manager, working with colleagues from local
government adds to her sense of effectiveness. She is part of a regular HIV
evaluation meeting, which comprises the TB and HIV/AIDS co-ordinators
from the city council, the city council doctor, two lay counsellors and the
provincial facility manager and one of her nursing sisters.
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