OASIS user guide - Hong Kong Exchanges and Clearing Limited
OASIS user guide - Hong Kong Exchanges and Clearing Limited
OASIS user guide - Hong Kong Exchanges and Clearing Limited
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Part II – <strong>OASIS</strong> Collateral Management Portal<br />
Problem Logon<br />
The following error message will be displayed in the Portal for invalid login.<br />
Error Message at login<br />
Incorrect User/Password -- Please<br />
re-type a valid User/Password.<br />
Invalid Login Attempt<br />
Descriptions / Actions<br />
Either the User ID provided does not exist or the<br />
password entered does not match with the corresponding<br />
User ID.<br />
<strong>OASIS</strong> <strong>user</strong> need to input a correct combination of <strong>user</strong><br />
ID <strong>and</strong> password.<br />
Two possibilities:<br />
1. The User ID is locked by the system after more than<br />
6 invalid login attempts. Please contact the support<br />
team for assistance.<br />
2. Login outside the operating hours. Try to login again<br />
during the operating hours.<br />
Login failed: User is not associated<br />
to a legal entity. Please contact<br />
your customer support at<br />
OTCmembership@HKEX.COM.HK<br />
Login failed: User has no<br />
UserDefaults. Please contact your<br />
customer support at<br />
OTCmembership@HKEX.COM.HK<br />
Login failed: User has no Default<br />
Book in the UserDefaults. Please<br />
contact your customer support at<br />
OTCmembership@HKEX.COM.HK<br />
There is a setup issue with the <strong>OASIS</strong> <strong>user</strong> account.<br />
<strong>OASIS</strong> <strong>user</strong> should contact the <strong>OASIS</strong> support team<br />
immediately.<br />
Login failed: User has no default<br />
Pricing Env in the UserDefaults.<br />
Please contact your customer<br />
support at<br />
OTCmembership@HKEX.COM.HK<br />
September 2013 Page 23 of 107
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