Quality Account 2010/11 - James Paget University Hospitals

Five work streams have been agreed and steering group members have responsibility for
each area:
• Human Resources processes and procedures
• Internal and external Communication
• Organisational processes and policies
• Patient and Stakeholder experience of values
• Leadership and values.
The objectives for 2010/11 were:
• 80% of employees will be able to articulate the values;
• 50% of patients will know about our values;
• The values will be incorporated in all people management and development
processes; and
• The Board will be assured that the values are integral to a patient safety
culture.
A baseline audit was conducted from September to December 2010 and questions on the
values were added into the Patient Experience Tool (PET). 52% of the 696 respondents
indicated that they knew the Trust had a set of values, however only 18% could name them.
Staff knowledge of the values was measured in a variety of ways during March 2011, which
included:
• Face to face sessions with staff
• Intranet survey
• Paper questionnaires distributed to 300 members of staff
• Patient experience tool situated in the staff restaurant
• Questioning staff at training sessions and after induction.
The total number of staff who participated or responded was 1043; 734 (86%) were able to
articulate the values.
The Values Steering Group will continue to function during 2011/12. The focus of the group
will be to continue to raise awareness of the values with staff through embedding the values,
concentrating on the behavioural change required and supporting senior managers and
clinicians in the role modelling of the values.
James Paget University Hospitals NHS Foundation Values:
Putting patients first, and they will:
Provide the best possible care in a safe clean and friendly environment,
Treat everybody with courtesy and respect,
Act appropriately with everyone.
Aiming to get it right, and they will:
Commit to their own personal development,
Understand theirs and others roles and responsibilities,
Contribute to the development of services
Recognising that everyone counts, and they will:
Value the contribution and skills of others,
Treat everyone fairly,
Support the development of colleagues.
Doing everything openly and honestly, and they will:
Be clear about what they are trying to achieve,
Share information appropriately and effectively,
Admit to and learn from mistakes.
James Paget University Hospitals NHS Foundation Trust
Quality Account 2010/11 Page 12 of 62