Quality Account 2010/11 - James Paget University Hospitals

NHS Great Yarmouth & Waveney
NHS Great Yarmouth & Waveney thanks the James Paget University Hospitals NHS
Foundation Trust for the opportunity to comment on their Quality Account for 2010/2011.
NHS Great Yarmouth & Waveney confirms that the Quality Account is based on a
reasonable interpretation of available data.
The continued involvement of the trust in the NHS Great Yarmouth & Waveney Patient and
Carer Experience Board was welcomed. Going forward in 2011/12, with NHS Great
Yarmouth & Waveney’s revised Patient Safety Experience and Quality Committee, we hope
to build on this partnership with all stakeholders to ensure that patient safety and experience
are promoted.
We note the continued reductions in Healthcare Associated Infection, the introduction of
executive-led patient safety walk-rounds, and the James Paget University Hospitals NHS
Foundation Trust’s innovation in the 2010/11 CQUIN Programme. We note the embedding of
the Leading Improvement in Patient Safety Programme.
The Trust also continued to demonstrate a reduction in Hospital Standardised Mortality Ratio
rates. We acknowledge James Paget University Hospitals NHS Foundation Trust’s
involvement in planning for the management of the demand on local services across the
system. We welcome the continued partnership with James Paget University Hospitals NHS
Foundation Trust in the Clinical Transformation Board, as the Trust transforms its local
services through increasing clinical engagement and leadership, and look forward to the
Trust’s active engagement in the System Leadership Board, whose prime purpose is to set
the strategic direction for health and social care in Great Yarmouth and Waveney, and
oversee the delivery of the area’s transformation, governance, QIPP and workforce plans.
Going forward in 2011/2012 NHS Great Yarmouth & Waveney will encourage clear and
reported outcome measures for patients. A particular focus will be reducing avoidable harm,
and ensuring lessons and good practice are shared, through the Leading Improvement in
Patients Safety Programme, and the analysis of patient experience, clinical incidents and
complaints.
The Board of NHS Great Yarmouth & Waveney will continue to monitor and review all
relevant providers against the Mid-Staffordshire recommendations, the Ombudsman’s Report
‘Care and Compassion and Maintaining Quality Through Transition’ and associated
initiatives, and note that the Board of Directors of James Paget University Hospitals NHS
Foundation Trust is monitoring this key area.
NHS Great Yarmouth & Waveney look forward to encouraging further quality achievements
in 2011/2012 with James Paget University Hospitals NHS Foundation Trust and to receiving
the next Quality Account.
Andrew Morgan
Chief Executive
NHS Great Yarmouth and Waveney
Governors Council
This report shows that in spite of an increasingly aged population, a great increase in the
number of emergency admissions and having to make vast financial savings, the Trust
continues to deliver an excellent service of a high standard to the majority of its patients and
provides a good working environment for its staff.
In any organisation there are bound to be criticisms and it is note worthy that the number of
formal complaints has increased this year. However, it is important that people make known
James Paget University Hospitals NHS Foundation Trust
Quality Account 2010/11 Page 60 of 62