Quality Account 2010/11 - James Paget University Hospitals

An action plan has been developed for those areas where the Trust scored less well:
Issue
For being bothered by noise at
night from staff
Action
Continue with initiatives commenced in 2010: ear plugs
offered at night to suitable patients and a regular noise
audit.
Information to be placed in patient lockers to raise patient
awareness.
For always being offered a
choice of food
Staff completely explaining
how the operation had gone in
a way the patient could
understand
To review menu provision on EADU to implement normal
ward menu and increase choice offered.
Staff reminded to check patient understanding following
information giving (Remember I’m a patient leaflet)
Values (customer care) training
Encourage patient responsibility through posters in clinics/
ward areas ‘Have you understood what was said to you?
Do you need to ask again/do you need to ask any other
questions?’
Staff completely telling
patients how they would feel
after the operation/treatment
Staff completely explaining
risks and benefits before the
operation
Staff completely explaining
what would happen during
operation/treatment
Staff completely answering
questions before the operation
in a way the patient could
understand
Staff completely telling
patients what danger signals to
watch for at home
Staff completely giving family/
someone close to the patient
information on how to help care
for them
Patient being asked to give
their views on care quality
As above
As above
As above
As above
Posters to be developed: ‘Red means danger – if the
wound feels hot or red following the procedure contact the
ward or GP’
Review discharge leaflets.
Pilot information: ‘Discharge from hospital into care setting’
– covering medications, diagnosis, skin condition,
treatment to be adapted for family/carer use.
Add information to website asking patients to give their
views on the quality of care using the PET devices.
Link to NHS Choices website on Trust website.
James Paget University Hospitals NHS Foundation Trust
Quality Account 2010/11 Page 48 of 62