Quality Account 2010/11 - James Paget University Hospitals

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Patient Experience Measures Patient experience measures 2009/10 Actual 2010/11 Actual PROMS - % of questionnaires completed (All surgeries - April to October 2009) • Hip replacement surgery April to October inclusive rates only available • Knee replacement surgery April to October inclusive rates only available • Varicose vein surgery April to October inclusive rates only available • Groin hernia surgery April to October inclusive rates only available Patient Feedback – % patients who would recommend this hospital to friends or family National Inpatient survey score for cleanliness – bathrooms/toilets/wards (Q 22) National Inpatient Survey – number of question areas where responses are ‘better’ than other trusts National Inpatient Survey – number of question areas where responses are in the top 20% compared to other trusts National Inpatient Survey score for dignity and respect (Q 72) National Inpatient Survey score rating for hospital food (Q 28) National Inpatient Survey score rating for patients experiencing a delay to discharge (Q 61) National Inpatient Survey score for patients understanding answers to important questions from doctors (Q 31) Patient feedback – having confidence and trust in the staff treating them (Q 32) National Inpatient Survey score for length of time on waiting list before admission (Q 9) April 09 to 75.5% October 09 data 67% 73% 79.6% 77% 88.7% 37% 51% 40% 65.7% 80% 2009/10 Local PET tool score 8 out of 10 (80%) 92 91 9 0 ‘about the same’ on all areas 34 15 91 90 64 63 73 76 84 83 90 91 87 87 Formal Complaints – total number 325 334 James Paget University Hospitals NHS Foundation Trust Quality Account 2010/11 Page 56 of 62
Staff Experience Staff Survey 2010 The findings can be summarised as follows: • The Trust scored better than its 2009 score and/or than other trusts in 49 questions • The Trust scored the same as its 2009 score and/or than other trusts in 14 questions • The Trust scored lower than its 2009 score and/or than other trusts in 44 questions • The Trust scored better than its 2009 score but lower than other trusts in 10 questions The table below details some of the questions within the staff survey and the responses received compared to the average score for all other trusts: Item 2010 Trust Data Work Life Balance % of staff working more than 11 unpaid hours a week 2% 3% % of staff agree that the Trust committed to helping staff balance 47% 35% home and work life % of staff who can approach their immediate manager to talk openly 51% 43% about flexible working % of staff who agree their manager gives clear feedback on their work 43% 38% % of staff who agree that team members have shared objectives 62% 62% % of staff who agree that the team regularly meets to discuss 43% 45% effectiveness % of staff who agree that team members have to communicate closely 55% 57% to achieve the team’s objectives % of staff who agree that they often think about leaving the trust 16% 20% % of staff who agree that they will leave the Trust once they have 5% 9% found another job % of staff who have seen any errors, near misses or incidents that 18% 21% could have hurt staff % of staff who have reported a staff error, near miss or incident 43% 52% % of staff who have seen any errors, near misses or incidents that 25% 29% could have hurt patients % of staff who have reported a patient error, near miss or incident 58% 59% % of staff who agree that the Trust treats staff who are involved in an 43% 40% error, near miss or incident are treated fairly % of staff who agree that the Trust encourages staff to report errors, near misses or incidents 68% 66% The chart below shows three things: Mean score for all Trusts • The range of scores achieved by all trusts surveyed on a particular group of questions. The range is graded from green to red. • The National mean score achieved by all trusts for each of the questions. This is shown as a blue arrow pointing toward each scale. • The Trust score on each question, shown as a yellow diamond. James Paget University Hospitals NHS Foundation Trust Quality Account 2010/11 Page 57 of 62
Page 1:
James Paget University Hospitals NH
Page 4 and 5:
Contents Page Foreword by Chief Exe
Page 6 and 7:
The old and the very young are know
Page 8 and 9: Statement of directors' responsibil
Page 10 and 11: Current position: Patient Falls 120
Page 12 and 13: Priority 1b: Patient safety - Reduc
Page 14 and 15: Five work streams have been agreed
Page 16 and 17: No Commissioning for Quality and In
Page 18 and 19: No Commissioning for Quality and In
Page 20 and 21: The services provided by James Page
Page 22 and 23: Clinical Audits Audit Name Applicab
Page 24 and 25: (NHSBT UK Transplant Registry) Audi
Page 26 and 27: Case Study 2: Upper Gastrointestina
Page 28 and 29: The Trust has a dedicated lead for
Page 30 and 31: NHS number and GMC code validity Ja
Page 32 and 33: What others say about the Trust Car
Page 34 and 35: Current Position: Inpatient Pressur
Page 36 and 37: Metric 3 - Venous Thromboembolism (
Page 38 and 39: Monthly CVC BSI Rates 14 12 Rate of
Page 40 and 41: Metric 8 - Nutrition & Hydration Ma
Page 42 and 43: Patient Safety Incidents As at 18 t
Page 44 and 45: Never Events Never Events are serio
Page 46 and 47: Existing Commitments and National P
Page 48 and 49: Patient Experience National In-pati
Page 50 and 51: An action plan has been developed f
Page 52 and 53: Maternity National Survey The respo
Page 54 and 55: Question Area Conclusions Recommend
Page 56 and 57: Case Study: Health Service Ombudsma
Page 60 and 61: • 100 Key Scores Comparison 90% 8
Page 62 and 63: NHS Great Yarmouth & Waveney NHS Gr
Page 64: Glossary of Abbreviations A&E C dif
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Quality Account 2010/11 - James Paget University Hospitals

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