Quality Account 2010/11 - James Paget University Hospitals

Patient Experience
National In-patient Survey 2010
476 responses were received which equates to 57% of surveys distributed.
Question Area
Admission
The Hospital and Ward
Doctors
Nurses
Care and Treatment
Operations and
Procedures
Leaving Hospital
Overall
Conclusions
Trust scores in relation to other Trusts on patient admission are
generally higher.
Overall Trust scores on patient admission issues have fallen back since
last year.
Trust scores in relation to other Trusts on issues relating to the hospital
and ward environment are mixed.
Overall Trust scores on hospital and ward environment issues have
improved since last year.
Trust scores in relation to other Trusts on issues relating to doctors are
generally higher.
Overall Trust scores on doctors have fallen back since last year.
Trust scores in relation to other Trusts on issues relating to nurses are
generally higher.
Overall Trust scores on nurses have fallen back since last year.
Trust scores in relation to other Trusts on issues relating to care and
treatment are generally higher.
Overall Trust scores on care and treatment have fallen back since last
year.
Trust scores in relation to other Trusts on issues relating to operations
and procedures are generally lower.
Overall Trust scores on operations and procedures have fallen back
since
last year.
Trust scores in relation to other Trusts on issues relating to leaving
hospital are generally lower.
Overall Trust scores on leaving hospital have improved since last year.
Trust scores in relation to other Trusts on issues relating to the patients’
overview of their stay are generally lower.
Overall Trust scores on the patients’ overview of their stay have fallen
back since last year.
The following chart shows the range of responses on some key questions in the survey. It
shows three things:
• The range of scores achieved by all Trusts surveyed by Quality Health on a
particular group of questions. The range is graded from green to red.
• The national mean score achieved by all Trusts for each of the questions. This is
shown as a blue arrow pointing toward each scale.
• The Trust’s score on each key question. This is shown on the scale as a yellow
diamond.
The national mean score and the Trust’s score is shown without any weighting or
standardisation of the data.
James Paget University Hospitals NHS Foundation Trust
Quality Account 2010/11 Page 46 of 62