Quality Account 2010/11 - James Paget University Hospitals

Staff Experience
Staff Survey 2010
The findings can be summarised as follows:
• The Trust scored better than its 2009 score and/or than other trusts in 49 questions
• The Trust scored the same as its 2009 score and/or than other trusts in 14 questions
• The Trust scored lower than its 2009 score and/or than other trusts in 44 questions
• The Trust scored better than its 2009 score but lower than other trusts in 10 questions
The table below details some of the questions within the staff survey and the responses
received compared to the average score for all other trusts:
Item
2010 Trust
Data
Work Life Balance
% of staff working more than 11 unpaid hours a week 2% 3%
% of staff agree that the Trust committed to helping staff balance 47% 35%
home and work life
% of staff who can approach their immediate manager to talk openly 51% 43%
about flexible working
% of staff who agree their manager gives clear feedback on their work 43% 38%
% of staff who agree that team members have shared objectives 62% 62%
% of staff who agree that the team regularly meets to discuss
43% 45%
effectiveness
% of staff who agree that team members have to communicate closely 55% 57%
to achieve the team’s objectives
% of staff who agree that they often think about leaving the trust 16% 20%
% of staff who agree that they will leave the Trust once they have 5% 9%
found another job
% of staff who have seen any errors, near misses or incidents that 18% 21%
could have hurt staff
% of staff who have reported a staff error, near miss or incident 43% 52%
% of staff who have seen any errors, near misses or incidents that 25% 29%
could have hurt patients
% of staff who have reported a patient error, near miss or incident 58% 59%
% of staff who agree that the Trust treats staff who are involved in an 43% 40%
error, near miss or incident are treated fairly
% of staff who agree that the Trust encourages staff to report errors,
near misses or incidents
68% 66%
The chart below shows three things:
Mean score
for all Trusts
• The range of scores achieved by all trusts surveyed on a particular group of questions.
The range is graded from green to red.
• The National mean score achieved by all trusts for each of the questions. This is shown
as a blue arrow pointing toward each scale.
• The Trust score on each question, shown as a yellow diamond.
James Paget University Hospitals NHS Foundation Trust
Quality Account 2010/11 Page 57 of 62