All Ireland Traveller Health Study Our Geels - Department of Health ...

Health Survey Findings
Table 265: Experience of service
Experience of service*
ROI Travellers
(n=1,324)
NI Travellers
(n=263)
INSIGHT
‘07 All
respondents
(n=2,758)
Completely trusted health professional 41.0% 34.6% 82.7% 81.8%
treating you
Had enough time to discuss your health 46.6% 32.3% 78.4% 76.2%
problem:
Was treated with respect and dignity by 57.6% 38.8% 87.7% 88.0%
the healthcare team
Given enough privacy when discussing 63.0% 39.3% 91.0% 91.3%
condition
Received the right amount of information 70.0% 61.8% 82.2% 82.0%
* Proportions are of those respondents who agreed completely with the statement
INSIGHT
‘07 medical
card holders
(n=1,292)
In keeping with this finding of differing experiences of measures of quality of service, the comparative
picture relating to the overall experience of inpatient hospital care also shows an overall lower
satisfaction with care in the Traveller group. Regarding inpatient experiences, 344 INSIGHT ‘07
participants (170 of whom were medical card holders) responded to an item enquiring as to the overall
quality of their experience. 26.1% and 38.6% rated their inpatient experience as ‘excellent’ or ‘very good’,
respectively (27.5% and 40.1% in the medical card holders). This compares with 17.4% and 26.5% of
ROI Travellers, and 5.0% and 28.8% of NI Travellers. 86.2% of all INSIGHT ‘07 participants who answered
questions relating to an inpatient experience (88.5% of the medical card holders) would recommend
the hospital to a friend, compared with a similar proportion of ROI Travellers (85.9%), but a slightly lower
proportion of NI Travellers (78.2%).
Of all the participants in the INSIGHT ‘07 survey, 19.1% said that they had ever wished to make a
complaint about some aspect of the health service, compared with 25.6% of ROI Travellers and 36.4%
of NI Travellers. Only 39.4% of INSIGHT ‘07 respondents who wished to make a complaint said they
would know how to go about it; however this compares with a similar proportion in ROI Traveller group
(38.8%). A larger proportion of respondents in the NI Traveller group felt they knew how to make a
complaint (55.4%). Of those persons in INSIGHT ‘07 who ever made a complaint, 68.7% were satisfied
or somewhat satisfied with the outcome. Of those who did make a complaint in the AITHS group, the
outcome was satisfactory or somewhat satisfactory in 72.2% of the NI Traveller group and in only 37.6%
of ROI Traveller group.
It is clear from these results that the Travellers surveyed accessed healthcare structures more often than
did the INSIGHT ‘07 participants. However, overall, the INSIGHT ‘07 participants rated their experience
with hospital appointments and inpatient experiences in a more positive manner than did the Traveller
group. Whilst the Travellers rated the overall quality of their care slightly lower than did the INSIGHT ’07
participants, their ratings of the specific aspects of care relating to their dealings with health services
staff are substantially lower.
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