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Guideline for the Preparation of Environmental Management Plans

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<strong>Environmental</strong> <strong>Management</strong> Plan <strong>Guideline</strong><br />

(iv)<br />

Major Project Stage-based Table<br />

<strong>Environmental</strong> <strong>Management</strong> Activities and Controls: Road Construction<br />

Stage: Pre-construction<br />

<strong>Environmental</strong> <strong>Management</strong> Controls Person Responsible Completed (Initials/Date) Reference / Notes<br />

Stage: Pre-construction<br />

Miscellaneous Issues<br />

Be<strong>for</strong>e commencing construction, and <strong>the</strong>n at three-monthly intervals, advertise<br />

in relevant local newspapers, <strong>the</strong> nature <strong>of</strong> works proposed <strong>for</strong> <strong>the</strong> <strong>for</strong>thcoming<br />

three (3) months, <strong>the</strong> areas in which <strong>the</strong>se works are proposed to occur, <strong>the</strong><br />

hours <strong>of</strong> operation and a contact telephone number.<br />

Nominate a person(s) to serve as <strong>the</strong> <strong>Environmental</strong> <strong>Management</strong><br />

Representative (EMR) <strong>for</strong> <strong>the</strong> Director-General’s approval at least three (3)<br />

months be<strong>for</strong>e construction commences.<br />

Prepare site induction training <strong>for</strong> all personnel to alert <strong>the</strong>m to sensitive work<br />

areas, explain <strong>the</strong> requirements <strong>of</strong> <strong>the</strong> EMP, outline an individual’s<br />

responsibilities and in<strong>for</strong>m all workers <strong>of</strong> emergency response procedures.<br />

Communications Officer Approval Condition 11<br />

<strong>Environmental</strong> Manager Approval Condition 18<br />

<strong>Environmental</strong> Manager EIS Section 4.1<br />

Complaints <strong>Management</strong><br />

Establish and publicise a 24 hour toll-free complaints contact telephone<br />

number. The aim <strong>of</strong> <strong>the</strong> complaints line is to enable any member <strong>of</strong> <strong>the</strong> public<br />

reach a person who can arrange appropriate response/corrective action to <strong>the</strong>ir<br />

complaint within two hours.<br />

Establish a system to:<br />

- receive, record, track and respond to complaints<br />

- ensure that a verbal response is provided to <strong>the</strong> complainant within two<br />

hours (unless <strong>the</strong> complainant agrees o<strong>the</strong>rwise)<br />

- provide a written response within seven calendar days if <strong>the</strong> complaint<br />

cannot be resolved verbally, and<br />

- ensure in<strong>for</strong>mation on all complaints received and response times is<br />

available to <strong>the</strong> EMR daily and on request to relevant government<br />

agencies.<br />

Nominate an appropriate person(s) to implement and manage <strong>the</strong> Complaints<br />

<strong>Management</strong> System. Ensure <strong>the</strong> name and contact details <strong>of</strong> this person(s) is<br />

provided to <strong>the</strong> Council, <strong>the</strong> Director-General and relevant agencies upon<br />

appointment and at least one week be<strong>for</strong>e construction commences.<br />

Communications Officer Approval Condition 9<br />

Communications Officer Approval Condition 10<br />

Communications Officer Approval Condition 10<br />

D-8 | DIPNR

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