Download Complete Report (PDF 1.19mb) - RNIB

More documents

Recommendations

Info

1. Radio and bind and partially sighted people – background experiences of several communications services, the depth of focus the Ofcom study was able to give to radio use was more limited than that afforded by the current project. 1.8. Switchover to digital radio If a switchover to digital radio takes place at any stage, like the digital television switchover process, digital radio would be the only way to receive the major public service and commercial radio channels. This is a factor accentuating the importance of supporting access for blind and partially sighted people to digital radio equipment. 1.9. Access to digital radio – an RNIB focus Listening to the radio is important to blind and partially sighted people and so accessibility and usability of consumer digital radio equipment is of high importance (eg Douglas et al., 2006). A concern of RNIB is that a valued existing pastime (listening to the radio) and the benefits of new and emerging features and functions should be as accessible to blind and partially sighted consumers, as they are to sighted consumers. In this context, the current research was commissioned by RNIB to identify equipment design considerations to support accessibility to digital radio by blind and partially sighted consumers. The aims and objectives of the current research, and the research questions addressed in it are described in Chapter 2. The research methods used (in home in depth interviews and telephone interviews with blind, partially sighted and sighted consumers, and semi-structured interviews with representatives from the consumer digital radio equipment supply chain) and the research participants sampled are described in detail in Chapter 3. Chapters 4 to 10 present the results of both the consumer research activities, and the industry interviews, including the full consumer digital radio equipment design consideration checklist (in Chapter 9). The report conclusions are presented in Chapter 11, and finally, the Appendices include the questionnaire used for the project’s Short Preference Survey, and table format presentations of all charted data. 18
2. Aims and objectives: scope of work In January 2008, RNIB commissioned detailed primary user and industry research into DAB digital radio. The project was initiated in recognition that the consumer digital radio equipment market is fast developing and that monitoring the accessibility of digital radio products currently used by blind and partially sighted people might help guide design for easier to use products in the future. The key objective of the research project was to gain an in-depth understanding of the needs of blind and partially sighted people for consumer digital radio equipment, and to establish how these needs differ from those of sighted radio listeners. An understanding of these needs is a precursor to improving the accessibility and usability of consumer digital radio equipment. A second objective of the research was to understand the extent to which the consumer electronics industry is able and likely to meet these needs. The scope of this research is limited to considerations relating to table top and portable digital radio equipment. However, it has wider relevance because basic user actions are by definition broadly similar for different types of standalone digital radio receiver equipment. These actions include switching the device on and off, selecting station and changing volume. For this reason, the equipment needs identified through the current research are applicable to interface design for other stand-alone equipment that can receive multi-channel digital radio, such as stand-alone internet radios and radios that belong to the wider digital radio standards family (such as DAB+), but excluding PC and digital TV interfaces for listening to digital radio. 2.1. Research questions To address the key objective, a series of research questions were established. These were as follows: 1. What are the core functional requirements from consumer digital radio equipment for blind and partially sighted people, and how do these compare with those of the control group? 2. What are the design considerations needed to make the more advanced functions of current and emerging consumer digital radio equipment accessible to blind and partially sighted people? How do these compare with those of the control group? 3. What are the accessibility and usability priorities for accessible and easy to use consumer digital radio equipment for blind and partially sighted people? How do these compare with those of the control group? 19
Page 1 and 2: Research report: Are you really lis
Page 3 and 4: Foreword Foreword Access to radio i
Page 5 and 6: Executive summary 2. A telephone-ba
Page 7 and 8: Executive summary Comparison of sur
Page 9 and 10: Contents 1. Radio and blind and par
Page 11 and 12: Contents 6.5.2. Confidence with tec
Page 13 and 14: Contents 9. Priorities for accessib
Page 15 and 16: 1. Radio and blind and partially si
Page 17: 1. Radio and bind and partially sig
Page 21 and 22: 3. Methodology 3. Methodology To un
Page 23 and 24: 3. Methodology Table 3.1 DAB radio
Page 25 and 26: 3. Methodology volunteering for the
Page 27 and 28: 3. Methodology Participants with no
Page 29 and 30: 3. Methodology Data from the nation
Page 31 and 32: 3. Methodology Table 3.2. Short Pre
Page 33 and 34: 3. Methodology d. switching the rad
Page 35 and 36: 3. Methodology though none accepted
Page 37 and 38: 4. Structure of results chapters Ad
Page 39 and 40: 5. Setting the scene Persona 2: Mar
Page 41 and 42: 5. Setting the scene Persona 4: Hen
Page 43 and 44: 5. Setting the scene 5.2. Independe
Page 45 and 46: 5. Setting the scene had more oppor
Page 47 and 48: 5. Setting the scene The interviewe
Page 49 and 50: 5. Setting the scene 5.5. The meani
Page 51 and 52: 6. Core functional requirements ‘
Page 53 and 54: 6. Core functional requirements 6.2
Page 55 and 56: 6. Core functional requirements “
Page 57 and 58: 6. Core functional requirements who
Page 59 and 60: 6. Core functional requirements wer
Page 63 and 64: 6. Core functional requirements but
Page 69 and 70:
6. Core functional requirements “
Page 71 and 72:
6. Core functional requirements 6.7
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
7. Advanced functions cases, partic
Page 81 and 82:
7. Advanced functions 7.3. Sighted
Page 83 and 84:
7. Advanced functions button presse
Page 85 and 86:
7. Advanced functions 7.5. Equipmen
Page 87 and 88:
7. Advanced functions 7.6. Equipmen
Page 89 and 90:
8. Customer reaction to voice outpu
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
9. Priorities for accessible and us
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
10. Insights from DAB industry inte
Page 113 and 114:
10. Insights from DAB industry inte
Page 115 and 116:
11. Conclusions 11.1. Blind and par
Page 117 and 118:
11. Conclusions 11.8. Industry cite
Page 119 and 120:
12. Acknowledgements The authors wo
Page 121 and 122:
14. Glossary of terms Audio Descrip
Page 123 and 124:
Appendix A - Short Preference Surve
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Appendix B - Data tables Table AB5.
Page 139 and 140:
Page 141 and 142:
show all

Download Complete Report (PDF 1.19mb) - RNIB

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?