Download Complete Report (PDF 1.19mb) - RNIB

More documents

Recommendations

Info

6. Core functional requirements 6.1. Summary Partial sight and blindness appear to account for more differences in DAB radio use than dyslexia or dexterity impairment. Interviewees with dyslexia and dexterity impairment used radio more like the ‘sighted control’ group than they did the blind and partially sighted sample. This was in terms of ways of controlling the equipment and listening patterns. Core functional requirements relate to basic listening (switching on, tuning in). The most common and important use of digital radio was simply listening to content. Blind and partially sighted interviewees tended to listen to a lot more radio than the sighted samples, who did not appear to differ in their digital radio consumption. Interviewees across all samples evidenced a range of media that they used for providing information (eg radio, television, newspapers, internet). Overall, participants with dyslexia, dexterity impairment, and ‘sighted controls’ reported more reliance on television for their information needs than did the blind and partially sighted sample who placed more emphasis on radio to fulfil this need. All interviewees, irrespective of their sample, listened to a small range of radio stations and primarily expected good quality programming, easier to use and aesthetically pleasing products from digital radio. Blind and partially sighted respondents to the Short Preference Survey were more likely to report having some difficulty related to getting lost in a menu or having difficulty with the settings compared to the nationally representative sample. Blind and partially sighted respondents to the Short Preference Survey dealt with difficulties differently to the nationally representative sample. Blind and partially sighted respondents were more likely to switch the product off and on again and only one in five reported consulting the manual (likely because of poor accessibility) whilst the nationally representative sample were more likely to carry on pressing buttons or to consult the manual. Strategies observed and reported on by the blind and partially sighted interviewees including memorising button press sequences (eg for setting presets) after having been shown by a sighted person (shop assistant, partner, friend), ‘feeling around’ for button cues (eg large size button to indicate ‘on’, button positioning) and sticking 50
6. Core functional requirements ‘raised dots’ on products as reference points, trial and error, and maintaining very simple, predictable use (ie not changing anything). In contrast the sighted interviewees (including those with and without dexterity problems or dyslexia) used their vision to work out how to use digital radio. This included understanding button labels and symbols as well as button positions and size as cues. The location and the tilt of the visual display were considered important for ease of use. Sighted and partially sighted participants valued displays positions and tilts that supported easy viewing. And as with the blind and partially sighted sample, maintaining simple use was common. Based on these research findings, key considerations for easy to use equipment include: easy connections, button feedback and physical characteristics of buttons, clear connections and easy to manoeuvre aerials, better interaction design for simply listening to radio (eg tuning, rescan, scroll and select), and characteristics of the text display to make the information more readable. 6.2. Blind and partially sighted people: general use of DAB radios 6.2.1 Time spent listening to radio As noted in the previous section, blind and partially sighted people listen to a lot of radio and used more radios compared with the other samples. This is partly because those at home listen more and loss of sight is in many cases age-related. People at home are generally but not exclusively retired. Whilst 50 per cent of both the blind and partially sighted sample and the sighted samples taken together (‘sighted controls’, samples with dyslexia and dexterity impairment) were aged over 65 years and hence of retirement age, blind and partially sighted participants were more likely than sighted participants to spend more time at home. In some cases, this was because they spent less hours per day in employment, and for others, they chose to spend more time at home. For some participants this related their sense of independence (see section 5.2). Blind and partially sighted participants were more likely to use the radio (rather than TV), for more hours over the day (including overnight), for more content genres, and were more likely to ‘sit and listen’ as well as use it for background and company. 51
Page 1 and 2: Research report: Are you really lis
Page 3 and 4: Foreword Foreword Access to radio i
Page 5 and 6: Executive summary 2. A telephone-ba
Page 7 and 8: Executive summary Comparison of sur
Page 9 and 10: Contents 1. Radio and blind and par
Page 11 and 12: Contents 6.5.2. Confidence with tec
Page 13 and 14: Contents 9. Priorities for accessib
Page 15 and 16: 1. Radio and blind and partially si
Page 17 and 18: 1. Radio and bind and partially sig
Page 19 and 20: 2. Aims and objectives: scope of wo
Page 21 and 22: 3. Methodology 3. Methodology To un
Page 23 and 24: 3. Methodology Table 3.1 DAB radio
Page 25 and 26: 3. Methodology volunteering for the
Page 27 and 28: 3. Methodology Participants with no
Page 29 and 30: 3. Methodology Data from the nation
Page 31 and 32: 3. Methodology Table 3.2. Short Pre
Page 33 and 34: 3. Methodology d. switching the rad
Page 35 and 36: 3. Methodology though none accepted
Page 37 and 38: 4. Structure of results chapters Ad
Page 39 and 40: 5. Setting the scene Persona 2: Mar
Page 41 and 42: 5. Setting the scene Persona 4: Hen
Page 43 and 44: 5. Setting the scene 5.2. Independe
Page 45 and 46: 5. Setting the scene had more oppor
Page 47 and 48: 5. Setting the scene The interviewe
Page 49: 5. Setting the scene 5.5. The meani
Page 53 and 54: 6. Core functional requirements 6.2
Page 55 and 56: 6. Core functional requirements “
Page 57 and 58: 6. Core functional requirements who
Page 59 and 60: 6. Core functional requirements wer
Page 63 and 64: 6. Core functional requirements but
Page 69 and 70: 6. Core functional requirements “
Page 79 and 80: 7. Advanced functions cases, partic
Page 81 and 82: 7. Advanced functions 7.3. Sighted
Page 83 and 84: 7. Advanced functions button presse
Page 85 and 86: 7. Advanced functions 7.5. Equipmen
Page 87 and 88: 7. Advanced functions 7.6. Equipmen
Page 89 and 90: 8. Customer reaction to voice outpu
Page 101 and 102:
8. Customer reaction to voice outpu
Page 103 and 104:
9. Priorities for accessible and us
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
10. Insights from DAB industry inte
Page 113 and 114:
10. Insights from DAB industry inte
Page 115 and 116:
11. Conclusions 11.1. Blind and par
Page 117 and 118:
11. Conclusions 11.8. Industry cite
Page 119 and 120:
12. Acknowledgements The authors wo
Page 121 and 122:
14. Glossary of terms Audio Descrip
Page 123 and 124:
Appendix A - Short Preference Surve
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Appendix B - Data tables Table AB5.
Page 139 and 140:
Page 141 and 142:
show all

Download Complete Report (PDF 1.19mb) - RNIB

Create successful ePaper yourself

Delete template?

Save as template?