Download Complete Report (PDF 1.19mb) - RNIB

More documents

Recommendations

Info

5. Setting the scene 5.1. Personas As noted in the Methods chapter (Chapter 3), a total of 38 people were interviewed. The majority (n=24) were blind or partially sighted, and there were three additional samples: people with dyslexia (n=3), people with manual dexterity impairment (n=3) and a control sample of sighted participants who reported that they were not affected by dyslexia or manual dexterity impairment (n=8). In addition, 100 blind or partially sighted people were respondents for the Short Preference Survey, and many chose to describe their DAB radio experiences beyond the information collected by this structured Survey. A broad range of life situations and experiences with DAB were described to us. To bring our research participants to life for the reader, we present five ‘personas’. None of the personas were real participants in the research, but their characteristics and features are based on research observations gained in this project. The key thing to note from the personas is that blind and partially sighted and sighted digital radio users have many overlapping needs and requirements. Persona 1: Susie, age 27 years, student Very confident with a range of technologies, cost sensitive (bought 2nd hand on eBay, wanted portable access): - iPod, PC, mobile; enjoys the range of stations that DAB offers, and improved reception Uses DAB independently: - Presets, re-scanning, alarm clock, volume, station surfing Blind since birth, Susie’s DAB use differs from a sighted person: - No access to extra information on the DAB screen - Initially had to be shown how to use, and still sometimes relies on friends for trouble shooting; wishes her DAB gave some (tactile or audible) feedback to help her work out where the various settings are at - Takes her longer to find a station (by memorising the order in which radio stations are listed, listening to hear what station is on) than her flatmates “The main advantage of analogue is that you know what you’re doing just twirling the dial.” 38
5. Setting the scene Persona 2: Margaret, age 73 years, retired Average confidence with technology - Bought her first DAB radio for herself as a replacement radio 3 years ago, and since bought another two different models for other rooms (white one for the kitchen, long lasting battery life for bathroom); retailers have shown her how to set each one up Values radio, in a mix of media use, and likes getting out - Listens 2-4 hours a day; prefers to listen to her DAB radios, because she knows she can get so many different stations; remembers how at first she avoided changing station until she worked out how to do it; has noticed different ways of changing station on her different DABs - Sometimes records radio to cassette, and would be interested in recording directly using one of her DABs, if it could do it and it was easy for her Margaret is sighted - Put off exploring newer DAB features, because she finds it hard to read the screen – needing to bend down and put on her glasses, contrast that makes it hard to read in bright light “I used to record a lot. I’m not really that confident with the digital…. I haven’t explored if I can access that function [recording] on my radio…” 39
Page 1 and 2: Research report: Are you really lis
Page 3 and 4: Foreword Foreword Access to radio i
Page 5 and 6: Executive summary 2. A telephone-ba
Page 7 and 8: Executive summary Comparison of sur
Page 9 and 10: Contents 1. Radio and blind and par
Page 11 and 12: Contents 6.5.2. Confidence with tec
Page 13 and 14: Contents 9. Priorities for accessib
Page 15 and 16: 1. Radio and blind and partially si
Page 17 and 18: 1. Radio and bind and partially sig
Page 19 and 20: 2. Aims and objectives: scope of wo
Page 21 and 22: 3. Methodology 3. Methodology To un
Page 23 and 24: 3. Methodology Table 3.1 DAB radio
Page 25 and 26: 3. Methodology volunteering for the
Page 27 and 28: 3. Methodology Participants with no
Page 29 and 30: 3. Methodology Data from the nation
Page 31 and 32: 3. Methodology Table 3.2. Short Pre
Page 33 and 34: 3. Methodology d. switching the rad
Page 35 and 36: 3. Methodology though none accepted
Page 37: 4. Structure of results chapters Ad
Page 41 and 42: 5. Setting the scene Persona 4: Hen
Page 43 and 44: 5. Setting the scene 5.2. Independe
Page 45 and 46: 5. Setting the scene had more oppor
Page 47 and 48: 5. Setting the scene The interviewe
Page 49 and 50: 5. Setting the scene 5.5. The meani
Page 51 and 52: 6. Core functional requirements ‘
Page 53 and 54: 6. Core functional requirements 6.2
Page 55 and 56: 6. Core functional requirements “
Page 57 and 58: 6. Core functional requirements who
Page 59 and 60: 6. Core functional requirements wer
Page 63 and 64: 6. Core functional requirements but
Page 69 and 70: 6. Core functional requirements “
Page 79 and 80: 7. Advanced functions cases, partic
Page 81 and 82: 7. Advanced functions 7.3. Sighted
Page 83 and 84: 7. Advanced functions button presse
Page 85 and 86: 7. Advanced functions 7.5. Equipmen
Page 87 and 88: 7. Advanced functions 7.6. Equipmen
Page 89 and 90:
8. Customer reaction to voice outpu
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
9. Priorities for accessible and us
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
10. Insights from DAB industry inte
Page 113 and 114:
10. Insights from DAB industry inte
Page 115 and 116:
11. Conclusions 11.1. Blind and par
Page 117 and 118:
11. Conclusions 11.8. Industry cite
Page 119 and 120:
12. Acknowledgements The authors wo
Page 121 and 122:
14. Glossary of terms Audio Descrip
Page 123 and 124:
Appendix A - Short Preference Surve
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Appendix B - Data tables Table AB5.
Page 139 and 140:
Page 141 and 142:
show all

Download Complete Report (PDF 1.19mb) - RNIB

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?