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3. Methodology There were 19 tasks specified, for which respondents were asked to report on their experience of first-time use of the DAB radio they used the most: a. getting the radio out of its packaging b. using the operating instructions that came with it c. plugging the radio in d. inserting batteries e. switching the radio on/off f. tuning the radio in (scanning for channels) g. setting/storing presets h. accessing information on the text display i. knowing which station they were listening to j. changing station k. tuning to a specific station (eg BBC Radio 4) l. changing volume m. using a remote control to control your digital radio n. finding out what programmes were going to be on later that evening or that week, using the radio to do this o. finding out what the time was using the radio p. pausing live radio q. forwarding and/or rewinding back to live radio r. recording a radio programme s. playing back a recorded programme There were 18 tasks for which the respondents were asked to report on their experience of subsequent use of this same digital radio, which were very similar to the tasks specified above with some changes: a. using the operating instructions b. plugging the radio in c. changing batteries 32
3. Methodology d. switching the radio on/off e. retuning the radio (re-scanning to find new stations) f. updating/re-setting/re-storing presets g. accessing information on the text displays h. knowing which station they are listening to i. changing station j. tuning to a specific station (eg BBC Radio 4) k. changing volume l. using a remote control to control your digital radio m. finding out what programmes were going to be on later that evening or that week, using the radio to do this n. finding out what the time was using the radio o. pausing live radio p. forwarding and/or rewinding back to live radio q. recording a radio programme r. playing back a recorded programme The survey also probed what features participants thought their radio supported and asked participants to nominate up to five features that they thought were most useful to have on a DAB radio. They were asked about any difficulties they experienced using their DAB radio, how they remedied problems and to what extent they felt the DAB radio they were assessing for the survey was easy to use. Other more general questions asked participants about their DAB radio listening patterns and favourite station genres and stations. Finally, participants were asked a series of demographic questions, and the blind and partially sighted respondents were asked about their level of vision. The survey took 15 - 45 minutes to complete with each person. Most surveys took 20.–25 minutes. There was no financial incentive to take part. 33
Page 1 and 2: Research report: Are you really lis
Page 3 and 4: Foreword Foreword Access to radio i
Page 5 and 6: Executive summary 2. A telephone-ba
Page 7 and 8: Executive summary Comparison of sur
Page 9 and 10: Contents 1. Radio and blind and par
Page 11 and 12: Contents 6.5.2. Confidence with tec
Page 13 and 14: Contents 9. Priorities for accessib
Page 15 and 16: 1. Radio and blind and partially si
Page 17 and 18: 1. Radio and bind and partially sig
Page 19 and 20: 2. Aims and objectives: scope of wo
Page 21 and 22: 3. Methodology 3. Methodology To un
Page 23 and 24: 3. Methodology Table 3.1 DAB radio
Page 25 and 26: 3. Methodology volunteering for the
Page 27 and 28: 3. Methodology Participants with no
Page 29 and 30: 3. Methodology Data from the nation
Page 31: 3. Methodology Table 3.2. Short Pre
Page 35 and 36: 3. Methodology though none accepted
Page 37 and 38: 4. Structure of results chapters Ad
Page 39 and 40: 5. Setting the scene Persona 2: Mar
Page 41 and 42: 5. Setting the scene Persona 4: Hen
Page 43 and 44: 5. Setting the scene 5.2. Independe
Page 45 and 46: 5. Setting the scene had more oppor
Page 47 and 48: 5. Setting the scene The interviewe
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7. Advanced functions button presse
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7. Advanced functions 7.5. Equipmen
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7. Advanced functions 7.6. Equipmen
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8. Customer reaction to voice outpu
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9. Priorities for accessible and us
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10. Insights from DAB industry inte
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10. Insights from DAB industry inte
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11. Conclusions 11.1. Blind and par
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11. Conclusions 11.8. Industry cite
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12. Acknowledgements The authors wo
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14. Glossary of terms Audio Descrip
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Appendix A - Short Preference Surve
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Appendix B - Data tables Table AB5.
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