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Executive summary 1. Aims The research questions addressed in the project were: 1. What are the core functional requirements of blind and partially sighted people from consumer digital radio equipment? 2. What are the design considerations required to make the more advanced functions of current and emerging consumer digital radio equipment accessible to blind and partially sighted people? 3. What are the accessibility and usability priorities for accessible and easy to use consumer digital radio equipment for blind and partially sighted people? 4. To what extent (and how) are accessibility considerations built into manufacturers’ product design and development processes of consumer digital radio equipment? Within this context, how feasible is it for manufacturers to develop consumer digital radio equipment that is accessible to blind and partially sighted people? 2. Methods To address the above research questions, the project involved both consumer and industry research. The consumer research comprised two activities: 1. Qualitative in-depth research in the homes of 38 Digital Audio Broadcasting (DAB) radio consumers around the UK (24 blind and partially sighted consumers, 3 consumers with dyslexia, 3 with reduced dexterity, and 8 ‘sighted control’ participants). Participants were interviewed and observed using familiar and unfamiliar DAB equipment during these sessions. The goal of this activity was to gain an in-depth understanding of the needs of blind and partially sighted people in terms of maximising the accessibility and usability of consumer digital radio equipment. In addition, the research aimed to assess how the digital radio equipment needs of blind and partially sighted people compared with those of sighted people, people with dyslexia and people with dexterity impairments. 4
Executive summary 2. A telephone-based survey (Short Preference Survey) involving 325 DAB users (a sample of 100 blind and partially sighted DAB users, and a nationally representative control sample of 225 DAB users). The goal of this activity was to evaluate the extent to which current DAB radios support independent use by blind and partially sighted consumers, compared with sighted consumers, and to highlight any similarities and differences. The industry research involved the project researchers conducting in-depth interviews with six senior representatives of manufacturers and other entities in the consumer DAB equipment supply chain. The majority of these interviews were conducted faceto-face, though two were conducted via the telephone. The goal of the industry interviews was to find out how participant companies currently research user needs, the extent to which the needs of blind and partially sighted consumers are researched and/or understood by participant companies, and what the industry sees as barriers for addressing the needs of blind and partially sighted consumers. 3. Main findings 3.1 Blind and partially sighted users tend to be more reliant on radio than sighted users Consistent with much of the background literature reviewed in the project, access to radio was revealed in both the project’s qualitative and quantitative research as more important to blind and partially sighted participants than to sighted participants. Blind and partially sighted participants were more likely to refer to listening to the radio as their favoured pastime. 3.2 There are clear benefits for sighted consumers when the equipment needs of people with sight problems are addressed Many of the usability and accessibility issues which affected blind and partially sighted participants’ use of DAB equipment were also observed to reduce usability for sighted participants. Addressing the design considerations should improve the user experience of digital radio equipment for all groups: blind, partially sighted and sighted consumers. The top level design considerations relate to button feedback, button design, physical properties of the text display and interface software design. 5
Page 1 and 2: Research report: Are you really lis
Page 3: Foreword Foreword Access to radio i
Page 7 and 8: Executive summary Comparison of sur
Page 9 and 10: Contents 1. Radio and blind and par
Page 11 and 12: Contents 6.5.2. Confidence with tec
Page 13 and 14: Contents 9. Priorities for accessib
Page 15 and 16: 1. Radio and blind and partially si
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Page 19 and 20: 2. Aims and objectives: scope of wo
Page 21 and 22: 3. Methodology 3. Methodology To un
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7. Advanced functions cases, partic
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7. Advanced functions button presse
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11. Conclusions 11.1. Blind and par
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11. Conclusions 11.8. Industry cite
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12. Acknowledgements The authors wo
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14. Glossary of terms Audio Descrip
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Appendix A - Short Preference Surve
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Appendix B - Data tables Table AB5.
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