Retailers Calendar
Retailers Calendar
Retailers Calendar
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Stakeholder<br />
Meetings<br />
Involve your local stakeholders, including<br />
customers, community members, suppliers,<br />
employees, government, listen to their interest and<br />
find out about various perspectives on sustainable<br />
products. Stakeholders can be involved via<br />
consultations (meetings) or even partnerships.<br />
• From Words to Action: Stakeholder Engagement<br />
Manual.<br />
http://www.greenbiz.com/toolbox/reports_third.<br />
cfm?LinkAdvID=65028<br />
Table 9.2: Tools to understand consumers’ wants and needs on sustainable products<br />
Sustainable Products<br />
Use<br />
Disposal<br />
CHECKLIST OF QUESTIONS<br />
How to target life-cycle phases of my products and decide what is most important for my business and the environment?<br />
1. Have you conducted studies or seen any life-cycle evaluations on the major product<br />
categories in your store?<br />
2. Have you received negative consumer feedback about a product that you carry that is not<br />
sustainable where you can source a more sustainable option?<br />
3. Can you better inform consumers about the sustainable options you do carry?<br />
4. Have you received producer feedback regarding potential for improved product use<br />
through product improvement?<br />
5. Are you aware of potential legislation that may outlaw certain products that you carry?<br />
6. Are you aware of life-cycle cost structure of your products?<br />
7. Are there areas that you could more proactively inform consumers of how to reduce lifecycle<br />
costs of products (e.g. energy, material)?<br />
8. Does your company have expertise in use of its products that it could offer customers as<br />
an added service?<br />
9. Are you aware of possible legislation requiring changes to use of products?<br />
10. Are you aware of any products that you carry that causes your consumer particular<br />
difficulty to dispose of?<br />
11. Does your company have particular expertise in disposal of its products that it could offer<br />
customers as an added service?<br />
12. Are there areas where you could more proactively inform consumers of how to dispose of<br />
products?<br />
13. Are you aware of possible legislation requiring changes to the disposal of products?<br />
Table 9.3: Checklist of Questions to target the improvement of use and disposal phases of products<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
Yes<br />
No<br />
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