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Annual Report - Swinburne University of Technology

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<strong>Swinburne</strong> <strong>University</strong> <strong>of</strong> <strong>Technology</strong><br />

Funding New Opportunities<br />

The TAFE Division was again successful in its tender activity,<br />

attracting some $5.9million worth <strong>of</strong> projects including:<br />

■ management/leadership training Australia-wide for Telstra<br />

■ frontline management training for the Department <strong>of</strong><br />

Environment and Sustainability<br />

■ delivery <strong>of</strong> the Certificate IV in Community Services<br />

(Community Housing) for the Office <strong>of</strong> Aboriginal Housing<br />

in New South Wales.<br />

Several new TAFE ventures were developed to support<br />

community development and partnerships. The TAFE<br />

Business Enterprise Centre, in conjunction with local<br />

councils, continued its work in supporting small businesses<br />

through the GROW Program <strong>of</strong>fered to small business<br />

owners and operators within the City <strong>of</strong> Knox, Maroondah,<br />

Boroondara and the Shire <strong>of</strong> Yarra Ranges.<br />

Commercialising Intellectual Property<br />

The Higher Education Division undertook a consultancy<br />

project on commercialisation <strong>of</strong> intellectual property during<br />

the year. This project involved Schools and <strong>Swinburne</strong><br />

Knowledge and aims to improve the conversion rate <strong>of</strong> ideas<br />

into commercial reality, including assessing the potential <strong>of</strong><br />

research theses for commercialisation.<br />

Aligning Infrastructure and Service Functions<br />

for an Entrepreneurial <strong>University</strong><br />

Developing an entrepreneurial university relies on a<br />

partnership between academic and service departments,<br />

and the continuing review and development <strong>of</strong> innovative<br />

practice in administration and service provision. The<br />

challenge to reflect on their direct contributions to the<br />

<strong>University</strong>’s entrepreneurship strategy has been met with<br />

enthusiasm by corporate services departments.<br />

The <strong>University</strong> approved financing arrangements for a new<br />

building at <strong>Swinburne</strong> Lilydale. This will house the Centre<br />

for eBusiness and Communication, and Centre for Regional<br />

Development (the Centres are currently located <strong>of</strong>f<br />

campus), and will have facilities and resources for public<br />

use. In addition to saving costs and eliminating distance<br />

barriers, the co-location <strong>of</strong> undergraduate and<br />

postgraduate learning, teaching and research activities will<br />

generate synergies benefiting the Division, the <strong>University</strong><br />

and the region.<br />

The Student Experience Project<br />

A Steering Group was established to plan and implement<br />

changes to culture and work practices that place the<br />

student as the focus <strong>of</strong> administrative and support<br />

arrangements. The Student Experience Project was<br />

undertaken during 2002, with broad consultation and<br />

involvement <strong>of</strong> staff across the <strong>University</strong> to re-design the<br />

provision <strong>of</strong> student services. The Student Experience<br />

Project (SEP) started in February 2002 and by October the<br />

working groups had finalised their reports and presented a<br />

number <strong>of</strong> core recommendations. The recommendations<br />

were reviewed and agreed to, and signed <strong>of</strong>f by the<br />

Executive Group. Analysis has started on the impact <strong>of</strong><br />

implementing the recommendations on current activities<br />

and structure.<br />

One <strong>of</strong> the key recommendations <strong>of</strong> the SEP was the<br />

establishment <strong>of</strong> a one-stop shop service for all<br />

prospective and current students. Documents have been<br />

distributed that detail ideas/concepts about the one stop<br />

shop and the services to be included. Campus specific<br />

teams have been formed and a 2003 implementation plan<br />

established.<br />

All corporate services departments, as well as academic<br />

units, were asked to consider customer services issues<br />

during 2002 from the internal and external perspective to<br />

identify improvement actions. Schools in the Higher<br />

Education Division have held regular student forums, with<br />

improvements particular to each school, such as improved<br />

re-enrolment and timetabling processes, being implemented<br />

as a result. The Higher Education Divisional Office reviews<br />

its services on a regular basis, with the aim <strong>of</strong> ensuring they<br />

meet, and add value to, the key needs <strong>of</strong> the Division.<br />

24 <strong>Annual</strong> <strong>Report</strong> 2002

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