Annual Report - Swinburne University of Technology
Annual Report - Swinburne University of Technology
Annual Report - Swinburne University of Technology
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<strong>Swinburne</strong> <strong>University</strong> <strong>of</strong> <strong>Technology</strong><br />
Funding New Opportunities<br />
The TAFE Division was again successful in its tender activity,<br />
attracting some $5.9million worth <strong>of</strong> projects including:<br />
■ management/leadership training Australia-wide for Telstra<br />
■ frontline management training for the Department <strong>of</strong><br />
Environment and Sustainability<br />
■ delivery <strong>of</strong> the Certificate IV in Community Services<br />
(Community Housing) for the Office <strong>of</strong> Aboriginal Housing<br />
in New South Wales.<br />
Several new TAFE ventures were developed to support<br />
community development and partnerships. The TAFE<br />
Business Enterprise Centre, in conjunction with local<br />
councils, continued its work in supporting small businesses<br />
through the GROW Program <strong>of</strong>fered to small business<br />
owners and operators within the City <strong>of</strong> Knox, Maroondah,<br />
Boroondara and the Shire <strong>of</strong> Yarra Ranges.<br />
Commercialising Intellectual Property<br />
The Higher Education Division undertook a consultancy<br />
project on commercialisation <strong>of</strong> intellectual property during<br />
the year. This project involved Schools and <strong>Swinburne</strong><br />
Knowledge and aims to improve the conversion rate <strong>of</strong> ideas<br />
into commercial reality, including assessing the potential <strong>of</strong><br />
research theses for commercialisation.<br />
Aligning Infrastructure and Service Functions<br />
for an Entrepreneurial <strong>University</strong><br />
Developing an entrepreneurial university relies on a<br />
partnership between academic and service departments,<br />
and the continuing review and development <strong>of</strong> innovative<br />
practice in administration and service provision. The<br />
challenge to reflect on their direct contributions to the<br />
<strong>University</strong>’s entrepreneurship strategy has been met with<br />
enthusiasm by corporate services departments.<br />
The <strong>University</strong> approved financing arrangements for a new<br />
building at <strong>Swinburne</strong> Lilydale. This will house the Centre<br />
for eBusiness and Communication, and Centre for Regional<br />
Development (the Centres are currently located <strong>of</strong>f<br />
campus), and will have facilities and resources for public<br />
use. In addition to saving costs and eliminating distance<br />
barriers, the co-location <strong>of</strong> undergraduate and<br />
postgraduate learning, teaching and research activities will<br />
generate synergies benefiting the Division, the <strong>University</strong><br />
and the region.<br />
The Student Experience Project<br />
A Steering Group was established to plan and implement<br />
changes to culture and work practices that place the<br />
student as the focus <strong>of</strong> administrative and support<br />
arrangements. The Student Experience Project was<br />
undertaken during 2002, with broad consultation and<br />
involvement <strong>of</strong> staff across the <strong>University</strong> to re-design the<br />
provision <strong>of</strong> student services. The Student Experience<br />
Project (SEP) started in February 2002 and by October the<br />
working groups had finalised their reports and presented a<br />
number <strong>of</strong> core recommendations. The recommendations<br />
were reviewed and agreed to, and signed <strong>of</strong>f by the<br />
Executive Group. Analysis has started on the impact <strong>of</strong><br />
implementing the recommendations on current activities<br />
and structure.<br />
One <strong>of</strong> the key recommendations <strong>of</strong> the SEP was the<br />
establishment <strong>of</strong> a one-stop shop service for all<br />
prospective and current students. Documents have been<br />
distributed that detail ideas/concepts about the one stop<br />
shop and the services to be included. Campus specific<br />
teams have been formed and a 2003 implementation plan<br />
established.<br />
All corporate services departments, as well as academic<br />
units, were asked to consider customer services issues<br />
during 2002 from the internal and external perspective to<br />
identify improvement actions. Schools in the Higher<br />
Education Division have held regular student forums, with<br />
improvements particular to each school, such as improved<br />
re-enrolment and timetabling processes, being implemented<br />
as a result. The Higher Education Divisional Office reviews<br />
its services on a regular basis, with the aim <strong>of</strong> ensuring they<br />
meet, and add value to, the key needs <strong>of</strong> the Division.<br />
24 <strong>Annual</strong> <strong>Report</strong> 2002