Crisis Communications Handbook for Regional ... - Tourism Victoria

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Planning Preparing for a Crisis Victoria’s Emergency Management Planning Arrangements In planning for a crisis, the TRRG should consult, and coordinate its actions in accordance with, the State’s established Emergency Management Planning Arrangements. Under these arrangements, the key regional bodies are: • Divisional emergency response planning committees • Municipal emergency management planning committees These are the principal groups charged with local crisis and incident management and will be primarily concerned with the protection of life and property in the immediate to short term. Co-ordinator in Chief of Emergency Management (Minister for Police and Emergency Services) Victoria Emergency Management Council State Emergency Prevention Committee State Emergency Response Planning Committee State Emergency Recovery Planning Committee State Emergency Management Community Awareness Committee Emergency Management Training Committee State Flood Policy Committee Specialist planning sub-committees Functional services sub-committees STATE LEVEL Divisional emergency responce planning committees Regional emergency recovery planning committees DIVISIONAL/REGIONAL LEVEL Municipal emergency management planning committees MUNICIPAL LEVEL Victoria’s Emergency Management Planning Arrangements CRISIS COMMUNICATIONS HANDBOOK FOR REGIONAL AND LOCAL TOURISM 9
Divisional Emergency Response Planning Committees Divisional Response Planning Committees, based on Victoria’s Police Divisions, prepare Divisional Response Plans, identify regional resources for emergency response, and exercise and review divisional response arrangements. Divisional response operations that transcend municipal boundaries are co-ordinated by Regional Emergency Response Coordinators. Municipal Emergency Management Planning Committees Municipal councils are required to appoint committees designated to plan for the use of municipal resources in emergency management, and to appoint a municipal emergency resources officer (MERO) and municipal recovery manager to coordinate the provision of council resources in emergencies. Each council is required by law to prepare a Municipal Emergency Management Plan (MEMPlan). These plans take into consideration each type of emergency situation and develop generic principles and arrangements that can be activated in any crisis situation. A MEMPlan records a municipality’s emergency management arrangements and includes: • key geographic and demographic information about the municipal district • the results of emergency risk analyses performed • outlines of risk reduction strategies • information about public awareness and education campaigns and other actions taken to increase community resilience • arrangements for the management of response and recovery activities • contact lists of key council staff and other personnel needed during an emergency • information on access to resources owned or controlled by the council, which are available for prevention, response and recovery activities, including the contact details of suppliers. Importantly, the MEMPlan is a valuable resource for the TRRG in preparing its Crisis Communications Plan. The TRRG is strongly encouraged to obtain a copy of the relevant local MEMPlan/s. CRISIS COMMUNICATIONS HANDBOOK FOR REGIONAL AND LOCAL TOURISM 10
Page 1 and 2: CRISIS COMMUNICATIONS HANDBOOK FOR
Page 3 and 4: Minister’s Message Crisis Communi
Page 5 and 6: 6.TRRG Responsibility & Action Plan
Page 7 and 8: Aims & Objectives of this Handbook
Page 9 and 10: Potential Impacts Depending on the
Page 11 and 12: Key Audiences Several audiences nee
Page 13: TRRG Membership cont. An experience
Page 17 and 18: TRRG - Alert Systems An alert syste
Page 19 and 20: Medium Term Actions - Days 2 to 14
Page 21 and 22: Initial TRRG Checklist Cont. • Wh
Page 23 and 24: Crisis Assessment Checklist Cont. (
Page 25 and 26: Media Protocols A consistent, strat
Page 27 and 28: Media Interview Guidelines 1. Speak
Page 29 and 30: Communicating with the Tourism Indu
Page 31 and 32: Involve the Local Tourism Industry
Page 33 and 34: Restoring Consumer Confidence The m
Page 35 and 36: Crisis/Incidents & Possible Strateg
Page 37 and 38: Crisis/Incident Control Agency Stra
Page 47 and 48: Information & Strategy 1. Establish
Page 49 and 50: Media Inquiry Log Template Date: .
Page 51 and 52: Industry Impact Assessment: Urgent
Page 53 and 54: Tourism Industry Debrief Questionai
Page 55 and 56: Country Fire Authority www.cfa.vic.
Page 57 and 58: Parks Victoria www.parkweb.vic.gov.
Page 59 and 60: Case Study Blue green algae outbrea
Page 61 and 62: Day Three DSE receives further repo
Page 63 and 64: • The faxing out of regular Visit
Page 65 and 66:
Response Upon news of a potential s
Page 67 and 68:
Week Nine Apart from a few isolated
Page 69:
Bibliography Handbook on Natural Di
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