Managing In-Store Pickup Fulfillment - Shopatron

Shopper’s Choice
Shopper’s Choice order flow
The screen shows the latest time that Shopatron will notify them whether
the order is available for immediate pickup. It asks their preferred action
(Ship to Store or Ship to Home) if the order is not immediately available.
The standard process for fulfilling a Shopper’s Choice order follows:
1 At checkout, the shopper is asked whether they prefer to pick their item
up at a store (with no shipping charges) or have the item shipped to
their home (standard shipping charges apply).
If the shopper chooses to have the order shipped to their home, it
becomes a normal Standard or Express order, not a Shopper’s Choice
order.
If the shopper chooses to pick up their order at a store, the shopper
enters a Zip code. The order progresses to the next step.
2 If the shopper chose to pick up their order at a store, they are
presented with a list of local approved retail stores where the order
may be available to pick up that day or the next (depending on the time
the order is placed).
This list is based on the Zip code they entered. At this point, we do not
know if any particular store has those items in inventory.
3 When the shopper chooses a store, they are asked what they want to
do if their order is not available at the store for “immediate” pickup.
There are two options:
• ship the order to the store for pickup
• ship the order to the home address
Shipping and handling for In-store pickup is free. Shipping and
handling charges for shipping to an address are listed on the checkout
interface.
4 Shopatron accepts the order and gives it a status of Waiting for
Acceptance. Shopatron notifies the fulfiller that an order is waiting for
them to accept.
5 The fulfiller logs into Shopatron and indicates whether they have the
items in stock and available for pickup.
• If the fulfiller has all of the items in stock, the order is assigned
to the fulfiller. The order follows the standard Ship to Store
Process.
Continue to the next step for details.
• If the fulfiller does not have all of the items in stock and the
shopper requested that the order ship to a store if it was not
available for immediate pickup (in step 3) , the order is assigned
to the fulfiller. The order follows the standard Ship to Store
Process.
18 Managing In-Store Pickup Fulfillment