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Monroe County Sheriff's Office Annual Report - 2009

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Calls for Service, for an average of 375 calls entered in the Computer<br />

Aided Dispatch (CAD) system in a 24-hour period. The volume<br />

of calls received have increased by 14% over 2006 levels. Most<br />

calls for service entered in CAD represent a law enforcement officer,<br />

emergency services person, or fire response unit sent to a location in<br />

the <strong>County</strong> to answer a request for help from a citizen.<br />

The division has a total of 22 staff members, which includes a<br />

Director, four Shift Supervisors and 17 Communications <strong>Office</strong>rs.<br />

There is a Supervisor on duty 24 hours per day.<br />

Communications <strong>Office</strong>rs are also tasked with providing life saving<br />

pre-arrival instructions to the caller to assist in medical and fire<br />

situations.<br />

Communications <strong>Office</strong>rs go through approximately 5 months<br />

of training with a training officer prior to being released on to a shift.<br />

Training officers work tirelessly to make certain that the communications<br />

officers are provided with the most up to date training possible<br />

so the public can receive the most efficient customer service possible.<br />

A 911 call should only be made in an emergency. Otherwise<br />

callers should use the other five non-emergency phone numbers<br />

available 24 hours a day.<br />

• (305) 296-2424 Headquarters<br />

• (305) 745-3184 Lower Keys<br />

• (305) 289-2430 Middle Keys<br />

• (305) 853-7021 Islamorada<br />

• (305) 853-3211 Upper Keys<br />

Director Brooks<br />

Bateman<br />

Sheriff’s dispatch center<br />

Aviation Unit<br />

The Aviation Division consists of seven<br />

pilots and three mechanics. The aircraft they<br />

operate currently include a Sikorsky S-76<br />

medical transport helicopter and a King Air<br />

B200 airplane. The hanger where the Division<br />

is located is on the northern end of the<br />

airport in Marathon.<br />

The King Air provides transport of<br />

county employees traveling for business.<br />

The medical transport helicopter - called<br />

Trauma Star - provides trauma flights from<br />

the scenes of accidents and incidents in <strong>Monroe</strong> <strong>County</strong>; it takes<br />

severely injured victims to major trauma centers in Miami because<br />

there is no such facility within <strong>Monroe</strong> <strong>County</strong>; it is also available for<br />

inter-facility transports between hospitals, as needed.<br />

The program involves a cooperative agreement between the<br />

Sheriff’s <strong>Office</strong>, <strong>Monroe</strong> <strong>County</strong> Fire/Rescue, <strong>County</strong> Commissioners,<br />

<strong>County</strong> Administrator, and our three local hospitals.<br />

Professional Standards<br />

The Professional Standards Division is<br />

comprised of both the <strong>Office</strong> of Accreditation<br />

and the Training Unit of the <strong>Monroe</strong> <strong>County</strong><br />

Sheriff’s <strong>Office</strong>.<br />

Accreditation<br />

The <strong>Monroe</strong> <strong>County</strong> Sheriff’s <strong>Office</strong> holds<br />

professional Accreditation from state and national<br />

accrediting bodies for Law Enforcement<br />

and Corrections. The Division of Professional<br />

Captain Penny Phelps<br />

Standards manages the accreditation process,<br />

including making sure agency policies and<br />

procedures are in compliance with accreditation standards and the<br />

agency is following established policy.<br />

Sheriff Peryam and his Professional Standards team receiving<br />

re-accreditation from the Commission for Florida Law<br />

Enforcement Accreditation. MCSO was also re-accredited in<br />

Corrections in <strong>2009</strong>.<br />

Training<br />

The Sheriff’s <strong>Office</strong> Training Unit works closely with Florida Keys<br />

Community College to provide instructors for ongoing law enforcement<br />

related academies.<br />

Instructors from the Sheriff’s <strong>Office</strong> also work with the College to<br />

teach advanced courses such as Line Supervision, Field Training <strong>Office</strong>r,<br />

Intoxilyzer Operator, Radar Operator, Middle Management, and<br />

Instructor Techniques workshops.<br />

The Sheriff’s Aviation Hanger, in Marathon, houses Trauma<br />

Star and a King Air plane, acquired surplus from the military.<br />

It also serves as storage for the Sheriff’s Mobile Command<br />

Post and other equipment.<br />

The Training Division holds <strong>Annual</strong> Retraining Modules<br />

(ARM) to keep officers up to date in their in-service training<br />

requirements.<br />

35 <strong>Monroe</strong> <strong>County</strong> Sheriff’s <strong>Office</strong> - <strong>Annual</strong> <strong>Report</strong> <strong>2009</strong>

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