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ezAccess
User Guide
Software Version 4.8.0
Document 480.D.02-00.02.01
April 2009
For Technical Support, call 770-453-9190 x222 or e-mail us at helpdesk@dset.com

Copyright © 1998 - 2009 DSET Corporation / 2002 - 2009 NE Technologies Inc.
ALL RIGHTS RESERVED. This software product and related documentation are the copyright of DSET Corporation / NE Technologies Inc.
or of the original creator or copyright owner of the software product. Except as provided in a valid Agreement with DSET Corporation / NE
Technologies Inc., none of the software products or documentation may be copied, reproduced, distributed, republished, downloaded,
displayed, posted, or transmitted in any form without the prior written consent of DSET Corporation / NE Technologies Inc. or the copyright
owner.
Trademark Information
ez911, ezTransport, ezAccess, ezCallerID, ezCallingCard, ezLocal, ezLongDistance, ezNumberPort, ezPreOrder, ezTroubleAdmin, PicWare
Pro, and RequestFlow are trademarks of DSET Corporation / NE Technologies Inc.
All trademarks referred to herein are the property of their respective owners.
Product Updates
It is the policy of DSET Corporation / NE Technologies Inc. to improve products as new technology, software, hardware, and firmware
become available. DSET Corporation / NE Technologies Inc., therefore, reserves the right to change specifications without prior notice.
Some features, functions, and operations described herein may not be available worldwide.
Corporate Headquarters
DSET Corporation.
520 Guthridge Court, Suite 200
Norcross, GA 30092
USA
CUSTOMER SUPPORT
Telephone E-mail Fax
Technical Support: 770-453-9190 x222 helpdesk@dset.com 770-453-9191
Website
Mail
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http://www.netechinc.com
DSET Corporation.
520 Guthridge Court, Suite 200
Norcross, GA 30092
USA

Contents
Preface......................................................................................................................................................... xiii
About This Guide ..................................................................................................................... Preface-xiii
Audience.............................................................................................................................. Preface-xiii
Using This Guide................................................................................................................. Preface-xiii
Conventions......................................................................................................................... Preface-xiv
ezAccess Document Set........................................................................................................ Preface-xv
Online Help .......................................................................................................................... Preface-xv
Features in this Release ............................................................................................................. Preface-xvi
1 Introduction............................................................................................................................................. 1-1
Understanding ezAccess ....................................................................................................................... 1-1
Standalone Solution.......................................................................................................................... 1-2
Summarizing the ezAccess Process ....................................................................................................... 1-3
Standalone Solution Process Flow ................................................................................................... 1-4
Process Components......................................................................................................................... 1-5
ezAccess Interface (GUI)............................................................................................................ 1-5
ezAccess Gateway ...................................................................................................................... 1-5
Validation Module ...................................................................................................................... 1-6
Orders/Responses Module .......................................................................................................... 1-6
Trading Partner Interface Module (TPI)..................................................................................... 1-6
Database...................................................................................................................................... 1-7
2 Access to ezAccess ................................................................................................................................... 2-1
Accessing ezAccess ............................................................................................................................... 2-1
Login ...................................................................................................................................................... 2-3
Logout ................................................................................................................................................... 2-4
3 ezAccess User Interface .......................................................................................................................... 3-1
Orders Home Page ................................................................................................................................. 3-2
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Contents
ASR Orders Menu ............................................................................................................................ 3-3
Actions Menu ................................................................................................................................... 3-4
Help Menu ........................................................................................................................................ 3-5
A Sample Order Screen .................................................................................................................... 3-6
Response Home Page ............................................................................................................................. 3-8
ASR Responses Menu ...................................................................................................................... 3-9
Actions Menu ................................................................................................................................. 3-10
A Sample Response Screen ............................................................................................................ 3-12
Queries Home Page ............................................................................................................................. 3-14
ASR Queries Menu......................................................................................................................... 3-15
Actions Menu ................................................................................................................................. 3-16
Help Menu ...................................................................................................................................... 3-17
4 Access Service Requests.......................................................................................................................... 4-1
Creating ASR Orders ............................................................................................................................ 4-2
Transport Form................................................................................................................................. 4-4
End User Specified Access (EUSA) Form....................................................................................... 4-6
Feature Group A Form ..................................................................................................................... 4-8
Trunking Form................................................................................................................................ 4-10
Ring Form....................................................................................................................................... 4-12
WATS Form ................................................................................................................................... 4-14
EVC Form ...................................................................................................................................... 4-16
Modifying ASR Orders ....................................................................................................................... 4-18
Create a New Order From Existing ASR Order............................................................................. 4-18
Create a Supplement Order............................................................................................................. 4-22
Correction/Other ....................................................................................................................... 4-22
Due Date Change...................................................................................................................... 4-25
Cancel Supplement ................................................................................................................... 4-29
Create New from Saved Orders...................................................................................................... 4-34
Create New from Template ............................................................................................................ 4-35
Deleting Saved Order ........................................................................................................................... 4-36
Actions on ASR Order Form................................................................................................................ 4-38
Printing an ASR Form.......................................................................................................................... 4-39
Keyboard Shortcuts in ezAccess interface ........................................................................................... 4-41
5 ASR Order Responses ............................................................................................................................ 5-1
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Contents
Understanding Responses ..................................................................................................................... 5-1
Creating Responses ................................................................................................................................ 5-2
Firm Order Confirmation (CN) ........................................................................................................ 5-2
Clarification Request (CR) ............................................................................................................... 5-8
Design Layout Report (DLR)......................................................................................................... 5-12
Modifying ASR Responses ............................................................................................................ 5-16
Deleting ASR Responses................................................................................................................ 5-18
Actions on ASR Response Form ......................................................................................................... 5-19
6 Queries ..................................................................................................................................................... 6-1
Querying Orders ............................................................................................................................... 6-1
Viewing Responses .......................................................................................................................... 6-6
Querying Orders/Responses ........................................................................................................... 6-10
Notification Panel................................................................................................................................. 6-14
Viewing Notification Panel ............................................................................................................ 6-14
Export to Excel .................................................................................................................................... 6-15
7 Order Management................................................................................................................................. 7-1
Access to Order Management ............................................................................................................... 7-1
Using Order Management Form ............................................................................................................ 7-4
Processing an Order ............................................................................................................................... 7-8
Most Recent Queries ............................................................................................................................ 7-11
Order Management ................................................................................................................... 7-11
8 User Worklist........................................................................................................................................... 8-1
Recent orders sent by the user .......................................................................................................... 8-1
Recent responses sent by the user..................................................................................................... 8-3
Recent Orders history by the user..................................................................................................... 8-4
A OBF Forms ............................................................................................................................................ A-1
Understanding ASOG Requirements ................................................................................................... A-1
The Ordering Process ...................................................................................................................... A-2
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Contents
Access Services ............................................................................................................................... A-3
Local Services ................................................................................................................................. A-4
Wireless Services............................................................................................................................. A-4
Understanding OBF Forms ................................................................................................................... A-5
Access Service Request (ASR)........................................................................................................ A-6
Additional Circuit Information (ACI) ............................................................................................. A-6
Additional Ring Information (ARI)................................................................................................. A-7
Confirmation Notice (CN)............................................................................................................... A-7
Clarification Request (CR) .............................................................................................................. A-7
Design Layout Report (DLR).......................................................................................................... A-7
End-Office Detail (EOD)................................................................................................................. A-8
End User Special Access (EUSA)................................................................................................... A-8
Ethernet Virtual Connection (EVC) ................................................................................................ A-9
Feature Group A (FGA) .................................................................................................................. A-9
Multiple Exchange Company (MULTI-EC) ................................................................................. A-10
Multipoint Service Legs (MSL) .................................................................................................... A-10
Ring ............................................................................................................................................... A-11
Service Address Location Information (SALI) ............................................................................. A-11
Translation Questionnaire (TQ)..................................................................................................... A-12
Transport........................................................................................................................................ A-12
WATS............................................................................................................................................ A-13
Trunking ........................................................................................................................................ A-13
Virtual Connection (VC) ............................................................................................................... A-14
Virtual Concatenation (VCAT) ..................................................................................................... A-14
Network Assignment Information (NAI) ...................................................................................... A-15
Forms that are not supported in ezAccess ..................................................................................... A-16
Glossary........................................................................................................................................... Glossary-i
Index..................................................................................................................................................... Index-i
vi 4.8.0 User Guide April 2009

List of Figures
Figure 1-1: ezAccess Standalone Process Overview................................................................................1-3
Figure 2-1: Login Screen ..........................................................................................................................2-2
Figure 2-2: Main Screen ...........................................................................................................................2-3
Figure 3-1: Orders Home Page .................................................................................................................3-2
Figure 3-2: Menu Options under ASR Orders on Orders Home Page .....................................................3-3
Figure 3-3: Menu options under Actions on Orders home page...............................................................3-4
Figure 3-4: Menu options under Help on Orders Home Page ..................................................................3-5
Figure 3-5: A sample orders screen (showing ASR form in a Transport Service Request) .....................3-6
Figure 3-6: Responses Home Page ...........................................................................................................3-8
Figure 3-7: Menu options under ASR Responses on Responses Home Page ..........................................3-9
Figure 3-8: Menu options under Actions on Responses Home Page......................................................3-10
Figure 3-9: A sample Response screen (showing CN form) ..................................................................3-12
Figure 3-10: Queries Home Page..............................................................................................................3-14
Figure 3-11: Menu options under ASR Queries .......................................................................................3-15
Figure 3-12: Menu options under Actions on Queries home page ...........................................................3-16
Figure 3-13: Menu options under help on Orders home page ..................................................................3-17
Figure 4-1: Selection of ASOG Version Window ....................................................................................4-4
Figure 4-2: Transport Subdirectory Window Showing the ASR Form Selected......................................4-5
Figure 4-3: EUSA Service Subdirectory Window Showing the ASR Form Selected..............................4-7
Figure 4-4: FGA Service Subdirectory Window Showing the ASR Form Selected ................................4-9
Figure 4-5: Trunking Service Subdirectory Window Showing the ASR Form Selected .......................4-11
Figure 4-6: Ring Service Subdirectory Window Showing the ASR Form Selected ..............................4-13
Figure 4-7: WATS Service Subdirectory Window Showing the ASR Form Selected ..........................4-15
Figure 4-8: EVC Subdirectory Window Showing the ASR Form Selected ...........................................4-17
Figure 4-9: Search for Order Window....................................................................................................4-19
Figure 4-10: List Most Recent Queries for Orders ...................................................................................4-20
Figure 4-11: Page Showing the Document Retrieved...............................................................................4-21
Figure 4-12: Search for Order Window....................................................................................................4-22
Figure 4-13: List Most Recent Queries for Orders ...................................................................................4-23
Figure 4-14: List of Matching Orders.......................................................................................................4-24
Figure 4-15: Search for Order Window....................................................................................................4-25
Figure 4-16: List Most Recent Queries for Orders ...................................................................................4-27
Figure 4-17: List of Matching Orders.......................................................................................................4-28
Figure 4-18: Search for Order Window....................................................................................................4-29
Figure 4-19: List Most Recent Queries for Orders ...................................................................................4-31
Figure 4-20: List of Matching Orders.......................................................................................................4-32
Figure 4-21: Open Saved Order window..................................................................................................4-34
Figure 4-22: Open Template Order Window............................................................................................4-35
April 2009 4.8.0 User Guide vii

List of Figures
Figure 4-23: Delete Saved Order window ................................................................................................4-36
Figure 4-24: Delete Confirmation window...............................................................................................4-37
Figure 4-25: Print View window for sample ASR form...........................................................................4-39
Figure 5-1: Search for Order window.......................................................................................................5-3
Figure 5-2: List Most Recent Queries for Orders .....................................................................................5-4
Figure 5-3: Page showing the documents retrieved..................................................................................5-5
Figure 5-4: Selection of ASOG Version Window ....................................................................................5-6
Figure 5-5: CN Response Form with CN Form Selected .........................................................................5-7
Figure 5-6: Search for Order Window......................................................................................................5-8
Figure 5-7: List Most Recent Queries for Orders .....................................................................................5-9
Figure 5-8: Page showing the document retrieved .................................................................................5-10
Figure 5-9: CR Response Form with CR Form Selected........................................................................5-11
Figure 5-10: Search for Order window.....................................................................................................5-12
Figure 5-11: List Most Recent Queries for Orders ...................................................................................5-13
Figure 5-12: Page showing the document retrieved .................................................................................5-14
Figure 5-13: Page Showing the Document Retrieved...............................................................................5-15
Figure 5-14: Open Saved Response window............................................................................................5-17
Figure 5-15: Delete Saved Response window ..........................................................................................5-18
Figure 5-16: Delete Confirmation window...............................................................................................5-19
Figure 6-1: Search for Order window.......................................................................................................6-2
Figure 6-2: List Most Recent Queries for Orders .....................................................................................6-3
Figure 6-3: Page showing the document retrieved ...................................................................................6-4
Figure 6-4: View an ASR Order ...............................................................................................................6-5
Figure 6-5: Search for Response window.................................................................................................6-6
Figure 6-6: List Most Recent Queries for Responses ...............................................................................6-7
Figure 6-7: Page showing the document retrieved ...................................................................................6-8
Figure 6-8: View an ASR Response .........................................................................................................6-9
Figure 6-9: Search for Responses window .............................................................................................6-10
Figure 6-10: List Most Recent Queries for Orders ...................................................................................6-11
Figure 6-11: Page showing the document retrieved .................................................................................6-12
Figure 6-12: Viewing window for order/responses ..................................................................................6-13
Figure 6-13: Notification’s Window.........................................................................................................6-15
Figure 6-14: List of Orders in Excel sheet format ....................................................................................6-16
Figure 7-1: ezAccess home page with Order Management Link .............................................................7-2
Figure 7-2: Order Management Home page showing Order Management form......................................7-3
Figure 7-3: Order Management form with search criteria specified.........................................................7-5
Figure 7-4: Result page showing the list of Orders that match the specified criteria...............................7-6
Figure 7-5: Results page when 2 is specified as value of Page textbox ...................................................7-7
Figure 7-6: Confirmation Dialog for Processing an Order .......................................................................7-8
Figure 7-7: Page for Processing an Order.................................................................................................7-9
Figure 7-8: Results page after an Order is processed .............................................................................7-10
Figure 7-9: Order Management home page............................................................................................7-11
Figure 8-1: Window showing list of recent orders sent by the user .........................................................8-2
viii 4.8.0 User Guide April 2009

List of Figures
Figure 8-2: Window showing list of recent responses sent by the user....................................................8-3
Figure 8-3: Window showing the list of recent Orders History ...............................................................8-4
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List of Tables
Table 2-1: Task Roadmap: Starting ezAccess.........................................................................................2-1
Table 4-1: Service Categories and Form Types ......................................................................................4-3
Table 4-2: Actions for ASR Order ........................................................................................................4-38
Table 5-1: Response Documents .............................................................................................................5-1
Table 5-2: Actions for ASR Responses.................................................................................................5-19
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Preface
About This Guide
This User Guide provides information you need to create and process access service
request (ASR) orders through ezAccess software version 4.8.0.
Audience
This User Guide is for service representatives who create and maintain ASR orders and
responses used for provisioning their customers.
Using This Guide
This guide is divided into the following chapters:
• Chapter 1 "Introduction" explains ezAccess and the important concepts about the
ezAccess gateway.
• Chapter 2 "Access to ezAccess" provides procedures for logging in and out of
ezAccess.
• Chapter 3 "ezAccess User Interface" provides instruction for using the access Service
Request User Interface (standalone GUI).
• Chapter 4 "Access Service Requests" provides instructions for creating new ASR
orders.
• Chapter 5 "ASR Order Responses" provides instruction for creating responses to
ASR orders received from trading partners.
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Preface
• Chapter 6 "Queries" explains how to view responses and reports.
• Chapter 7 "Order Management" enables you to see who is processing the
incoming orders and the timestamp when a particular incoming order is
processed or printed.
• Chapter 8 "User Worklist" provides details about how to access the ASR orders
or responses
• Appendix A "OBF Forms" describes each of the Ordering and Billing Forum
OBF) forms available in ezAccess and provides a list of forms not supported in
this version of ezAccess software.
• A "Glossary" is included with terms, acronyms and abbreviation descriptions.
• An "Index" is provided for your convenience.
Conventions
This book uses these conventions to help you recognize computer input and output,
and to help you with appropriate responses to these items.
Example Convention Description
installDSET Courier bold Indicates commands entered by the user.
makedb dbName Courier bold italic The italic indicates that you enter the variable
appropriate for your system configuration. In this case,
the name of your database would replace dbName
Enter the IP address
source the profile file.
Courier
Indicates:
• input/output that the application expects/displays.
• names of files, databases, or other programming
components.
Press Enter Helvetica bold Indicates keys you press on the keyboard.
Helvetica bold plus sign (+)
within greater than/less than signs
Indicates key commands. The greater than, less than,
and plus signs indicate to hold down the first key and
press the second key.
xiv 4.8.0 User Guide April 2009

Preface
Example Convention Description
Click OK Helvetica bold Indicates buttons in a GUI interface requiring input or
activation: a button, a pull-down list, or a pop-up menu
command.
File > New
Helvetica bold plus greater than
(>) sign
Indicates the order to select buttons and menu items.
"Online Help" blue text These are links to other sections of the book.
ezAccess Document Set
The following books are part of the DSET ezAccess document set:
• ezAccess Release Notes release 4.8.0
• ezAccess System Administration Guide release 4.8.0
• ezAccess User Guide release 4.8.0
Online Help
Many fields in the ezAccess interface have short, context-sensitive descriptions that
display when you move the cursor over the field.
April 2009 4.8.0 User Guide xv

Preface
Features in this Release
The following new features are provided in this release:
• Support for ASOG 37 and ASOG 38.
• Email Generation Support for Incoming and Outgoing orders.
• Support for Merging Companies.
• CCNA as a Advanced privilege.
• Support added for PDF generation and Service Bureau Mode.
• Acknowledgement generation, processing and viewing in the Gateway
• ezAccess gateway is deployed as an enterprise archive on web logic application
server.
• Support for JBOSS Application server.
• Support for MySQL 5.0.
• User friendly interface for easy Order Creation and Response Generation.
• ezAccess gateway supports dual mode., i.e., it can be used to send and receive
orders and responses.
• Validates requests and provides notification of errors.
• Persists all orders and responses in a database.
• Logs service center messages, gateway operations, and troubleshooting
messages.
• Supports ordering special access, including provisioning high-bandwidth
services directly to customers without details of ASR protocol.
• Supports ordering of switch-to-switch trunking, including those trunks used to
aggregate lower-bandwidth circuits.
• Support for receiving and processing Provider Notifications.
• Notification panel to display order and response information.
• Admin GUI enhancements include.
• Search options for listing Users, Service Centers & Privileges.
• View active user list & creation of multiple users.
• Maintaining Version History
xvi 4.8.0 User Guide April 2009

Preface
• User GUI enhancements include:
• Querying Orders/Responses using a single search & Listing Recent Search
Queries.
• Related PON feature and Export to Excel under Queries.
• Support for Mozilla Firefox browser.
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1 1 Introduction 1
This chapter provides background information you need to operate and understand
ezAccess and its associated terms and data.
Understanding ezAccess
ezAccess provides competitive local exchange carriers (CLECs) a method to process
special access and switched access service requests for long-distance services and
exchange them with trading partners. The gateway:
• allows the CLEC to communicate with trading partners without concern for the
business processes used by each trading partner.
• supports ordering switch-to-switch trunking, including those trunks used to aggregate
lower-bandwidth circuits.
• supports ordering special access, including provisioning high-bandwidth services
directly to customers without details of ASR protocol.
• validates requests and provides notification of errors.
• logs service center messages, gateway operations, and troubleshooting messages.
• provides a log of all transactions between the access customer and the access
provider.
You can enter ASR orders directly into ezAccess using the standalone solution.
April 2009 4.8.0 User Guide 1-1

Introduction
Standalone Solution
Standalone ezAccess provides a graphical user interface (GUI) for customer service
representatives to create ASR orders and send them to one or more trading partners.
Then, ezAccess receives ASR responses from the trading partners and allows you to
modify and re-send orders as needed.
With standalone ezAccess v4.8.0, you can also receive ASR orders from your trading
partners and return responses based on the requests. ezAccess also provides the
system administrator a separate GUI to monitor, administer, and configure the
gateway.
1-2 4.8.0 User Guide April 2009

Summarizing the ezAccess Process
Introduction
Figure 1-1 provides an overview of the standalone ezAccess processes.
Figure 1-1: ezAccess Standalone Process Overview
April 2009 4.8.0 User Guide 1-3

Introduction
Standalone Solution Process Flow
The following ezAccess process takes place in a standalone environment:
1. A customer contacts a CLEC and requests phone service requiring an ASR order.
2. The CLEC, through the ezAccess GUI, enters and stores the order data in the
ezAccess database.
3. When the order is completed and you press the Validate or Validate and Send
button, the validation server validates the order content and then saves the order
or sends it to the ezAccess gateway.
4. After the order reaches the gateway, the security agent verifies user IDs, and the
ezAccess Gateway collects the order and translates it to a universal format. The
gateway then sends the order, usually through the network data mover (NDM),
to the trading partner. The transmission schedule is defined by the ezAccess
system administrator.
If the trading partner is Verizon West 1 , the gateway exchanges batch files with the service
center using passive file transfer protocol (PFTP) instead of NDM.
1.Verizon West was formally known as GTE.
5. The trading partner obtains the request and verifies that the service can be
provided by sending a response (an acknowledgement, confirmation, or error
notification) to the gateway. In turn, the gateway displays the response in the
ezAccess standalone interface.
If there are errors, the CLEC receives the notification through the ezAccess
Administration interface. Correct the error in ezAccess and re-send the order to
the trading partner.
6. When there are no errors, the service is confirmed when the trading partner sends
an acceptance response to the CLEC.
The trading partner can also send an ASR order to the CLEC using the standalone solution
process.
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Introduction
Process Components
ezAccess consists of the following internal and external components:
ezAccess Interface (GUI)
The ezAccess Interface is a browser based graphical user interface that allows the
administrator to monitor, administer, and configure the ezAccess gateway.
Depending on privilege level, service representatives can perform one or more of the
following functions at the ezAccess GUIs:
• Create, View, Modify, and delete Companies.
• Create, View, Modify, and delete service centers.
• Create, View, Modify, and delete Users.
• Create, View, Modify, and delete privileges
• Create, Create Multiple, View, Modify and Delete users, Change Password
and Active List.
• Purge documents based on search criteria
The User can create, view, and modify ASR orders. At the User interface you can:
• Create ezAccess ASR orders
• View or modify ASR order documents
• View receipt of responses or requests from trading partners
• Generate ASR responses
ezAccess Gateway
The ezAccess gateway stores the orders/responses in the database, in XML format
and converts it to Mech Spec format. The gateway:
• receives all ASR orders from the validation server
• stores the orders and their responses in the database
• routes orders and responses between the GUI and the service centers
• displays and stores notification and error messages
April 2009 4.8.0 User Guide 1-5

Introduction
• maintains log files
• interacts with the Administration GUI to provide management and tracking
functions
• TP Interface: The TP Interface gathers all ASR orders/responses sent by the
gateway from the sender queue, converts them from XML to Mech Spec format
and appends them in to a batch file depending on type (ASR, ACK, ERROR,
CR, FOC_DOC, DLR, SRC, or PC). At scheduled times, the TP Interface
checks for new batch files and, if present, sends them through the trading
partner interface to the trading partner for processing.
If there is no ASR order to send, the TP Interface sends only a header file to the
trading partner. When the TP Interface receives files from the directory poller
that contain ASR orders/responses, it converts them to XML and sends the
converted XML files to receiver Queue to store them in the database.
Validation Module
Used for the standalone ezAccess solution, the validation module is the gateway
process that gathers ASR orders and validates according to Ordering and Billing
Forum’s (OBF) specifications for the current ASOG version. Then the order is saved
or sent to ezAccess Gateway.
Orders/Responses Module
The Orders/Responses module handles the processing of order/responses and stores
them in a database.
Trading Partner Interface Module (TPI)
The trading partner interface (TPI) has the functionality to pick up the incoming
orders/responses from the UPSTREAM folder of the service center and place the
outgoing orders/responses to DOWNSTREAM folder of the service center of the
company.
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Introduction
The conversion of orders/responses from XML to Mech Specs form and placing the
converted Mech Specs records in DownStream folder of the service center is
performed by the trading partner interface.
If the trading partner is Verizon West, the gateway exchanges batch files with the service center
using passive file transfer protocol (PFTP) instead of NDM.
Database
The database is a persistent datastore that stores orders/responses, users, and security
information.
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2 1 Access to ezAccess 2
This chapter describes how to access and log in to ezAccess, and log out of ezAccess.
Table 2-1: Task Roadmap: Starting ezAccess
For..... .......see page......
Accessing ezAccess on page 2-1 You want to start ezAccess.
Login on page 2-3 You want to log in to ezAccess.
Logout on page 2-4 You want to log out from ezAccess.
Accessing ezAccess
Use the following procedure to access ezAccess through a web browser.
1. Launch the web browser.
2. Go to your company’s ezAccess web site by entering its Universal Resource Locator
(URL). For example: http://hostname:Portnumber/ezAccess
Contact your ezAccess Server Administrator for hostname and port number.
3. Press Return.
The Login screen is displayed.
April 2009 4.8.0 User Guide 2-1

Access to ezAccess
Figure 2-1: Login Screen
2-2 4.8.0 User Guide April 2009

Access to ezAccess
Login
This section contains assumptions and procedures for login to ezAccess.
Use the following procedure to log in to ezAccess.
1. Enter your ezAccess user name in Username field.
2. Enter your ezAccess password in the Password field.
3. Click Login.
The Login screen is replaced by the main screen as shown in Figure 2-2.
Figure 2-2: Main Screen
April 2009 4.8.0 User Guide 2-3

Access to ezAccess
Logout
Users can logout of the user interface by clicking on the Logout button on the main
screen.
2-4 4.8.0 User Guide April 2009

3 1 ezAccess User
Interface 3
This chapter describes the ezAccess home page interface. The operations that can be
performed using ezAccess have been categorized into five types:
• Admin: Administrator can monitor, administer, and configure the ezAccess gateway.
This includes creating, viewing, modifying, and deleting companies, service centers,
users, and privileges.
• Orders: This includes creation of a new order, creation of a new order from an
existing order, creation of a new order from a saved order, creation of a new order
from template, and deleting a saved order.
• Responses: This includes creation of a new response, creating from saved response,
and delete saved response to an incoming order request.
• Order Management: This includes an option to process Orders in cops.
• Queries: This includes an options to view an order, and response.
The ezAccess home page shows title bar links at the upper-right part of the home page.
Using these links, you can go to the home page of ezAccess and the home pages for the
four main categories of operations, i.e. Orders, Responses, Queries and Order
Management. You can also log out of ezAccess using the Logout link provided in the title
bar links.
Most frequently used operations under each of these categories can be easily accessed
from the quick links section at the bottom of the home page.
April 2009 4.8.0 User Guide 3-1

ezAccess User Interface
Orders Home Page
Orders can be created by selecting Orders from the title bar links. The Orders home
page appears as shown in Figure 3-1
Figure 3-1: Orders Home Page
As shown in the Figure 3-1, the ezAccess Orders home page shows a menu, using
which you can create ASR orders and perform different operations on the created
order.
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ezAccess User Interface
ASR Orders Menu
This menu gives various options for creating an ASR order and deleting a saved
ASR order. The different menu options under ASR Orders menu are as shown in
Figure 3-2
Figure 3-2: Menu Options under ASR Orders on Orders Home Page
• Create a New Order: This option lets you create a new initial order from
scratch. This prompts you to select the Access Service Type (Transport, End
User Special Access (EUSA), Feature Group A (FGA), Trunking, Ring, WATS
or EVC) and create the selected type of Access Service Request.
• Create a New Order From Existing Order: This option lets you create a new
access service request from an order that has been previously sent to a provider.
This prompts you to enter selection criteria. The ezAccess gateway will return
all the orders that match your selection criteria. You can then select an order
from which you wish to create a new request.
• Create a Supplement Order: When an new order is created it is stored as an
initial order. This option lets you to access that initial order using selection
criteria. Orders can be sent for correction using Correction/other option, change
the due date using Due Date Change option, and cancel the request using Cancel
option.
• Create New Order from Saved Order: This option lets you create a new
request from an order that has been previously saved but not sent to a provider.
This prompts you to select one of the orders that you may have previously
saved. Your new orders will be created from the selected order
April 2009 4.8.0 User Guide 3-3

ezAccess User Interface
• Create from a Template Order: This option lets you create a new access
service request from the templates.
You can also perform these operations quickly by using the quick links provided on the home
page.
• Delete Saved Order: This option lets you delete an order that has been
previously saved locally by you. This will not delete orders from the ezAccess
gateway's database.
Actions Menu
This menu gives the options to perform different actions on the current active order
that is being edited or viewed. The different menu options under Actions are as
shown in Figure 3-3.
Figure 3-3: Menu options under Actions on Orders home page
• Save: This option lets you save the request to a work-in-progress file. You can
complete the order information later and send or you can use this order as a
template for other orders.
• Save as Template: This option lets you save the request as a template. You can
use this saved templates for creating other orders.
• Send: This option lets you send the request to the gateway without validating
through the ASOG guidelines
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ezAccess User Interface
• Validate: This option lets you validate the fields against ASOG guidelines
• Validate & Send: This option lets you validate the fields against the ASOG
guidelines and then send the request to the gateway
• Print View: This submenu lets you to preview either the current form or the
complete Service Request.
• Current Form option lets you to preview the current active form in the
Form View Panel.
• Order option lets you to preview all the forms required for the requested
service.
• Close: This option lets you close the current Order and return to the Orders
home page.
Help Menu
This menu gives the options to view the ezAccess User Guide and the information
about the ezAccess interface. The different menu options under Help are as shown in
Figure 3-4.
Figure 3-4: Menu options under Help on Orders Home Page
• About: This option lets you view the information about the ezAccess interface
and the contact information for DSET Corporation.
• User Guide: This option lets you view the ezAccess User Guide.
April 2009 4.8.0 User Guide 3-5

ezAccess User Interface
A Sample Order Screen
When you create a new order using one of the menu options under ASR Orders
menu, you will see an order screen as shown in Figure 3-5.
Figure 3-5: A sample orders screen (showing ASR form in a Transport Service Request)
• Menu: Using the Menu you can do various operations supported by the
ezAccess. The Menu is updated based on section being accessed.
• Form Navigator: Form navigator will display all the possible forms for the
selected ASR order. Using the form navigator, you can traverse between the
various possible forms and fill in the data. You can also add and delete certain
ASOG forms as per ASOG standards
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ezAccess User Interface
• Tool Bar: Tool bar will allow you to quickly access frequently accessed actions
(like Save, Validate, Send, Validate & Send, Print, Close). The toolbar will
always be available on screen, even if you scroll through the page.
• Form View Panel: Form View Panel displays the actual contents of the form
selected in the form navigator. You can fill the data corresponding to each field
in the form.
• Utility Panel: Utility panel displays notifications/ error messages for the
various operations. You can minimize this panel, if necessary by using the icon
provided in the Utility panel. You can also print the contents of the Utility
panel by using the icon. Using the validation error link provided in the
utility panel you can quickly move to the error fields.
April 2009 4.8.0 User Guide 3-7

ezAccess User Interface
Response Home Page
Responses can be created by selecting the Responses from title bar links. The Orders
home page appears as shown in Figure 3-6
Figure 3-6: Responses Home Page
As shown in the Figure 3-6, the ezAccess Responses home page shows a menu,
using which you can create ASR responses and perform different operations on the
created response.
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ezAccess User Interface
ASR Responses Menu
This menu gives various options for creating an ASR response and deleting a saved
ASR response. The different menu options under ASR Responses menu are as
shown in Figure 3-7
Figure 3-7: Menu options under ASR Responses on Responses Home Page
• Create a New Response: This submenu lets you to create different types of
responses for ASR service request that is received from the trading partner.
• CN Response: This option lets you create a Confirmation Notification
(CN) response to an ASR service request that you have already received
from your trading partner. This prompts you to enter selection criteria. The
ezAccess gateway will return all the orders that match your selection
criteria. You can then select the order for which you wish to send a CN
Response.
• CR Response: This option lets you create a Clarification Request (CR)
response to an ASR service request that you have already received from
your trading partner. This prompts you to enter selection criteria. The
ezAccess gateway will return all the orders that match your selection
criteria. You can then select the order for which you wish to send a CR
Response.
• DLR Response: This lets you create a Design Layout Report (DLR)
response to an ASR service request that you have already received from
your trading partner. This prompts you to enter selection criteria. The
ezAccess gateway will return all the orders that match your selection
criteria. You can then select the order for which you wish to send a DLR
Response.
• Create from a Saved Response: This option lets you create a new response
from a response that has been previously saved but not sent to your trading
partner. This prompts you to select one of the responses that you may have
previously saved. Your new response will be created from the selected response.
April 2009 4.8.0 User Guide 3-9

ezAccess User Interface
• Delete a Saved Response: This option lets you delete a response that has been
previously saved locally by you. This will not delete responses from the
ezAccess gateway's database.
You can also perform these operation quickly by using the quick links provided on ezAccess
home page.
Actions Menu
This menu gives the options to perform the different actions on the current active
order that is being edited or viewed. The different menu options under Actions are as
shown in Figure 3-8.
Figure 3-8: Menu options under Actions on Responses Home Page
• Save: This option lets you save the response to a work-in-progress file. You can
complete the response information later and send or you can use this response
as a template for other responses.
• Send: This option lets you send the response to the gateway without validating
through the ASOG guidelines.
• Validate: This option lets you validate the fields against ASOG guidelines.
• Validate and Send: This option lets you validate the fields against the ASOG
guidelines and then send the response to the gateway.
• Print View: This submenu lets you to preview either the current form, or the
complete response.
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• Print Current Form: This option lets you to preview the current active
form in the Form View Panel.
• Response: This option lets you to preview all the forms required for the
Response.
• Close: This option lets you close the current Order and return to the responses
home page.
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ezAccess User Interface
A Sample Response Screen
When you create a new response using one of the menu options under ASR
Responses menu, a response screen is displayed as shown in Figure 3-9.
Figure 3-9: A sample Response screen (showing CN form)
The Figure 3-9 shows the different parts of the sample Response screen
• Menu: Using the menu you can do various operations supported by ezAccess.
The menu is updated based on section being accessed.
• Form Navigator for Order: Form Navigator for Order will display all the
forms for the selected ASR order or ASR response. Using this form you can
only traverse between the various possible forms but cannot edit the field data.
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• Form Navigator for Response: Form Navigator for Response will display all
the possible forms for the selected ASR response. Using this form you can
traverse between the various possible forms and fill in the data.
• Tool Bar: Tool Bar will allow you to quickly access frequently accessed actions
(like Save, Validate, Send, Validate & Send, Print, Home Page). The Toolbar
will always be available on screen, even if you scroll through the page.
• Form View Panel: Form View Panel displays the actual contents of the form
selected in the form navigator. You can fill the data corresponding to each field
in the form.
• Utility Panel: Utility panel displays notifications/ error messages for the
various operations. You can minimize this panel, if necessary by using the icon
provided in the Utility panel. You can also print the contents of the utility
panel by using the icon. Using the validation error link provided in the
utility panel you can quickly move to the error fields.
April 2009 4.8.0 User Guide 3-13

ezAccess User Interface
Queries Home Page
ASR Orders, and Responses can be viewed by selecting the Queries from title bar
links. The Queries home page appears as shown in Figure 3-10
Figure 3-10: Queries Home Page
As shown in the Figure 3-10, the ezAccess Queries home page shows a menu using
which you can view ASR orders, responses received for your requests from your
trading partner.
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ezAccess User Interface
ASR Queries Menu
This menu gives the various options for viewing an ASR order, and response
received for your requests from your Trading partner. The different menu options
under ASR Queries menu are as shown in Figure 3-11
Figure 3-11: Menu options under ASR Queries
• Orders: This option lets you view an ASR order that has been sent to the
provider. This will prompt you for selection criteria. The ezAccess gateway will
return all the orders that match your selection criteria. You can then select the
order you wish to view.
• Responses: This option lets you view an ASR response that has been sent to a
service center. This will prompt you for selection criteria. The ezAccess
gateway will return all the responses that match your selection criteria. You can
then select the response you wish to view.
• Orders/Responses: This option lets you view an ASR order or response that
has been sent to the provider. This will prompt you for selection criteria. The
ezAccess gateway will return all the Orders and Responses that match your
selection criteria. You can then select the order or response you wish to view.
• Notification: This option lets you view the Provider Notifications. It will
prompt you for selection criteria. The ezLocal gateway will return all the
provider notifications that match your selection.
• Notification Panel: This option displays the recent 20 orders/responses
processed by the ezAccess gateway.
• Current User: It displays information of only those orders and responses
created by the current user.
• All User: It displays information of all the orders and responses.
You can also perform these operation quickly by using the quick links provided on ezAccess
home page.
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ezAccess User Interface
Actions Menu
This menu gives the options to perform the different actions on the current active
order or response that is being viewed. The different menu options under Actions are
as shown in Figure 3-12.
Figure 3-12: Menu options under Actions on Queries home page
• Validate: This option lets you validate the fields against ASOG guidelines.
• Print View: This submenu lets you to preview either the current form or the
complete Service Request/Response.
• Current Form option lets you to preview the current active form in the
form View Panel.
• Order/Response option lets you to preview all the forms required for the
requested service/response.
• Close: This option lets you close the current order and return to the orders home
page.
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Help Menu
This menu gives you options to view the ezAccess User Guide and the information
about the ezAccess interface. The different menu options under Help are as shown in
Figure 3-13.
Figure 3-13: Menu options under help on Orders home page
• About: This option lets you view the information about the ezAccess interface
and the contact information for DSET Corporation.
• User Guide: This option lets you view the ezAccess User Guide.
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4 4 Access Service
Requests 4
A service request is created on a form sent to the ILEC service center to order the local
access portion of a circuit. The service request provides the required administrative,
billing, and contact details for the service center.
From the standalone ezAccess v4.8.0 interface, you can print OBF forms unpopulated (blank) or
populated with order data to facilitate record keeping and tracking. For instructions about printing
OBF forms, see "Printing an ASR Form" on page 4-39.
The forms within ezAccess are grouped by service category that the customer orders. For
example, when a customer requests special transporting, you select the Transport form.
All the forms required for a Transport service request (as with all the forms) are included
in the tabs within the Transport subdirectory.
Using ezAccess, you complete the information for the request, then save, validate, and
send the request to the service center.
When completing service request forms in ezAccess, the following guidelines help you
identify the forms and fields necessary to complete the service request:
• Fields on each screen correspond to the same fields on the OBF form.
• Field names displayed on the screen in blue color are required; other fields
accept input but are not mandatory.
• Avoid using the backslash character( \ ) in any field of an order. The backslash
character entered in any field of an order will produce an error when trying to
view the order.
For brief descriptions of the OBF forms, see Appendix A, "OBF Forms". For full
explanations of fields, their conditional dependencies, and their values, refer to the ASOG
38.
April 2009 4.8.0 User Guide 4-1

Access Service Requests
Creating ASR Orders
This section describes creation of new ASR orders. It is divided into the type of order
being created:
• "Transport Form" on page 4-4
• "End User Specified Access (EUSA) Form" on page 4-6
• "Feature Group A Form" on page 4-8
• "Trunking Form" on page 4-10
• "Ring Form" on page 4-12
• "WATS Form" on page 4-14
• "EVC Form" on page 4-16
To do any operation related to ASR Orders you should go to Orders home page. To go to
Orders home page from ezAccess home page, please click on the Orders link in the Title bar
links.
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Table 4-1 shows the five service categories/form types available in ezAccess, their
descriptions, and their associated forms:
Table 4-1: Service Categories and Form Types (1 of 2)
Services Description Associated Forms
Transport
For ordering:
• Narrow-band
• Voice grade
• Unbundled transport and unbundled multiplexing
• Program audio and television
• Wideband analog and wideband digital
• Digital access
• High capacity
• Dedicated network access lines (DNAL)
For details, see "Transport" on page A-12.
ASR, Transport, MSL,
ACI, MULTI-EC,
SALI, VC, PC, VCAT,
NAI
EUSA
For ordering special access from:
• Premise to premise
• Premise to central office
• Central office to central office
For details, see "End User Special Access (EUSA)" on page A-8.
ASR, EUSA, MSL,
ACI, MULTI-EC,
SALI, VC, PC, VCAT,
NAI
Feature Group A
Trunking
Ring
For ordering:
• Transmission levels
• General Exchange Tariff (GET) options
• Registration requirements
• Describing the termination of the switch access
For details, see "Feature Group A (FGA)" on page A-9.
For ordering:
• Trunkside BSA
• Trunking
• CCS links and unbundled STP ports
For details, see "Trunking" on page A-13.
For ordering:
• Service between two or more locations identified sequentially by
segment.
For details, see "Ring" on page A-11.
ASR, FGA, MSL,
ACI, MULTI-EC,
SALI, NAI
ASR, Trunking, TQ,
EOD, ACI, MULTI-
EC, PC, NAI
ASR, Ring, ARI,
MULTI-EC, SALI,
PC, VCAT, NAI
April 2009 4.8.0 User Guide 4-3

Access Service Requests
Table 4-1: Service Categories and Form Types (2 of 2)
Services Description Associated Forms
WATS
EVC
For ordering:
• Wide Area Telephone Service (WATS) access lines.
For details, see "WATS" on page A-13.
For Ordering:
• Ethernet Virtual Services
For details, see "Ethernet Virtual Connection (EVC)" on
page A-9
ASR, WAL, MSL,
ACI, MULTI-EC,
SALI.
ASR, EVC
Transport Form
Use the Transport form to order a special access service, switched access facility, or
unbundled transport. For specific information, see "Transport" on page A-12. To
complete a Transport form, perform the following procedure:
1. Select ASR Orders > Create a New Order > Transport
The ASOG Version window appears, as shown in Figure 4-1.
Figure 4-1: Selection of ASOG Version Window
2. Select the ASOG version to create the order and Click OK
The Transport Subdirectory Window appears, as shown in Figure 4-2
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Access Service Requests
Figure 4-2: Transport Subdirectory Window Showing the ASR Form Selected
3. Select the form from the navigator tree.
The Form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter information in other fields which are not mandatory.
Field definitions are provided in ASOG 37 and ASOG 38 specifications.
The ASR form is same for each service. If a form is required for the order, it is listed on the
navigator panel of the window. To add additional MULTI-EC, SALI, ACI, NAI, VCAT or
VC forms, right click the form in navigator window, Click Add Additional form
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
April 2009 4.8.0 User Guide 4-5

Access Service Requests
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item
Actions. Please refer to section "Orders Home Page" on page 2-5 for details
about the different options under Actions menu.
End User Specified Access (EUSA) Form
Use the EUSA form to order a special access service when neither end is an access
carrier terminal location (ACTL). For specific information, see "End User Special
Access (EUSA)" on page A-8.
To complete an EUSA form, perform the following procedure:
1. Select ASR Orders > Create a New Order > EUSA
The ASOG Version window appears, as shown in Figure 4-1
2. Select the ASOG version to create the order and Click OK
The EUSA Service subdirectory window appears, as shown in Figure 4-3.
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Figure 4-3: EUSA Service Subdirectory Window Showing the ASR Form Selected
3. Select the form from the navigation tree
The form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter information in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator panel of the window. To add additional MULTI-EC, SALI, ARI, NAI, VCAT
or VC forms, right click the form in navigator window, Click Add Additional Form
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item
April 2009 4.8.0 User Guide 4-7

Access Service Requests
Actions. Please refer to section "Orders Home Page" on page 2-5 for details
about the different options under Actions menu.
Feature Group A Form
Use the Feature Group A form to order a Feature Group A access lines or lineside
Basic Service Arrangements (BSA). For specific information, see "Feature Group A
(FGA)" on page A-9.
To complete a Feature Group A form, perform the following procedure:
1. Select ASR Orders > Create a New Order > FGA
The ASOG Version window appears, as shown in Figure 4-1
2. Select the ASOG version to create the order and Click OK
The FGA Service subdirectory window appears, as shown in Figure 4-4.
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Access Service Requests
Figure 4-4: FGA Service Subdirectory Window Showing the ASR Form Selected
3. Select the form from the form navigator tree.
The form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter information in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator Panel of the window. To add additional MSL, ACI, NAI, MULTI-EC, or SALI
forms, right-click the form in navigator window, click Add Additional Form
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item
April 2009 4.8.0 User Guide 4-9

Access Service Requests
Actions. Please refer to section "Orders Home Page" on page 2-5 for details
about the different options under Actions menu
Trunking Form
Use the Trunking form to specify the options, transmission levels, special routing
instructions, and service class routing for the trunks being ordered. Also use this
form to identify the secondary location of the trunks. For specific information, see
"Trunking" on page A-13.
To complete the Trunking form, perform the following procedure:
1. Select ASR Orders > Create a New Order > Trunking
The ASOG Version window appears, as shown in Figure 4-1
2. Select the ASOG version to create the order and Click OK
The Trunking Service subdirectory window appears, as shown in Figure 4-5.
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Figure 4-5: Trunking Service Subdirectory Window Showing the ASR Form Selected
3. Select the form from the navigation tree.
The form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter information in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator Panel of the window. To add additional ACI, NAI, MULTI-EC, or PC forms,
right-click the form in Navigator window, click Add Additional Form
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting menu options under the menu item
April 2009 4.8.0 User Guide 4-11

Access Service Requests
Actions. Please refer to section "Orders Home Page" on page 3-2 for details
about the different options under Actions menu.
Ring Form
Use the Ring form to order service between two or more locations identified
sequentially by segments on the forms. Use the ASR and Ring forms to specify the
first segment of the ring service. Use the ARI form for additional segments. For
specific information, see "Ring" on page A-11.
To complete the Ring form, perform the following procedure:
1. Select ASR Orders > Create a New Order > Ring
The ASOG Version window appears, as shown in Figure 4-1
2. Select the ASOG version to create the order and Click OK
The Ring Service subdirectory window appears, as shown in Figure 4-6.
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Figure 4-6: Ring Service Subdirectory Window Showing the ASR Form Selected
3. Select the form from the navigator tree.
The form View Panel displays the corresponding form with all the fields arranged as
per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You may
also enter information in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator Panel of the window. To add additional ARI, MULTI-EC, SALI, NAI, VCAT
or PC forms, right-click the form in Navigator window, click Add Additional Form
5. Click each form in the navigator panel and complete the required fields in the form
View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item Actions.
April 2009 4.8.0 User Guide 4-13

Access Service Requests
Please refer to section "Orders Home Page" on page 2-5 for details about the
different options under Actions menu.
WATS Form
Use the WATS form to order WATS access lines. For specific information, see
"WATS" on page A-13.
To complete the WATS form, perform the following procedure:
1. Select ASR Orders > Create a New Order > WATS
The ASOG Version window appears, as shown in Figure 4-1
2. Select the ASOG version to create the order and Click OK
The WATS subdirectory window appears, as shown in Figure 4-7.
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Figure 4-7: WATS Service Subdirectory Window Showing the ASR Form Selected
3. Select the form from the navigator tree.
The form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter information in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator Panel of the window. To add additional MSL, ACI, MULTI-EC, or SALI
forms, right-click the form in Navigator window, click Add Additional Form
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item
April 2009 4.8.0 User Guide 4-15

Access Service Requests
Actions. Please refer to section "Orders Home Page" on page 2-5 for details
about the different options under Actions menu.
EVC Form
Use the EVC to order Ethernet Virtual Services. For specific information, see
"Ethernet Virtual Connection (EVC)" on page A-9.
To complete the WATS form, perform the following procedure:
1. Select ASR Orders > Create a New order > EVC
The ASOG Version window appears, as shown in Figure 4-1
2. select the ASOG version to create the order and Click Ok
The EVC subdirectory window appears, as shown in Figure 4-8.
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Figure 4-8: EVC Subdirectory Window Showing the ASR Form Selected
Access Service Requests
3. Select the form from the navigator tree.
The form View Panel displays the corresponding form with all the fields
arranged as per the OBF ASOG forms.
4. Enter information in the mandatory fields which are displayed in blue color. You
may also enter values in other fields which are not mandatory.
The ASR form is the same for each service. If a form is required for the order, it is listed on
the Navigator Panel of the window. To add additional EVC forms, click the form in
Navigator window, click Add Additional EVC
5. Click each form in the navigator panel and complete the required fields in the
form View Panel as required by the carrier and the ASOG 38 guidelines.
6. After entering values for all the required fields in all the forms in step 3, you can
perform one of the actions, by selecting a menu options under the menu item
April 2009 4.8.0 User Guide 4-17

Access Service Requests
Actions. Please refer to section "Orders Home Page" on page 2-5 for details
about the different options under Actions menu.
Modifying ASR Orders
With ezAccess, you can view or modify saved service requests whether or not they
have been sent.
To modify service requests that have been sent to the gateway, you must first retrieve
the original document from the database. You can also retrieve a document from the
database to check its status, to track its related responses, or to view errors received
from the trading partner.
Create a New Order From Existing ASR Order
To create a new order from existing ASR orders, complete the following procedure:
1. Select ASR Orders > Create from an Existing Order.
The Search for Order window appears as shown in Figure 4-9.
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Figure 4-9: Search for Order Window
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 4-11.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in the
Figure 4-10
April 2009 4.8.0 User Guide 4-19

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Figure 4-10: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in the Figure 4-11.
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Figure 4-11: Page Showing the Document Retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to modify the order
The selected form window appears. For details about completing the forms, see
"Creating ASR Orders" on page 4-2
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Access Service Requests
Create a Supplement Order
This section describes of how to correct an order, change the due date and cancel a
supplement.
Correction/Other
Use the following procedure to send a new order for correction:
1. Select ASR Orders > Create a Supplement Order > Correction/Other
The Search for Order window appears as shown in Figure 4-12.
Use the following procedure to change the due date:
Figure 4-12: Search for Order Window
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2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 4-14.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click the Recent Queries
tab. This displays the 10 most recent queries for orders as show in Figure 4-13.
Figure 4-13: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 4-14.
April 2009 4.8.0 User Guide 4-23

Access Service Requests
Figure 4-14: List of Matching Orders
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Γο button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to modify the order
The ASOG Version window appears, as shown in Figure 4-1
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5. Select the ASOG version to create the order and Click OK
The selected form window appears. For details about completing the forms, see
"Creating ASR Orders" on page 4-2
Due Date Change
Use the following procedure to change the due date:
1. Select ASR Orders > Create a Supplement Order > Due Date Change
The Search for Order window appears as shown in Figure 4-15.
Figure 4-15: Search for Order Window
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Access Service Requests
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 4-17.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 4-16.
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Figure 4-16: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 4-17.
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Figure 4-17: List of Matching Orders
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to modify the order
The ASOG Version window appears, as shown in Figure 4-1
5. Select the ASOG version to create the order and Click OK
The selected form window appears. For details about completing the forms, see
"Creating ASR Orders" on page 4-2
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Cancel Supplement
Use the following procedure to cancel the request:
Use the following procedure to send a new order for correction:
1. Select ASR Orders > Create a Supplement Order > Cancel
The Search for Order window appears as shown in Figure 4-18.
Figure 4-18: Search for Order Window
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Access Service Requests
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 4-20.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 4-19.
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Figure 4-19: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 4-20.
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Access Service Requests
Figure 4-20: List of Matching Orders
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to modify the order
The ASOG Version window appears, as shown in Figure 4-1
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5. Select the ASOG version to create the order and Click OK
The selected form window appears. For details about completing the forms, see
"Creating ASR Orders" on page 4-2
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Access Service Requests
Create New from Saved Orders
To modify a service request that has been saved, but not sent to a service center,
complete the following procedure:
1. Select ASR Orders > Create a New Order from a Saved Order
The Open Saved Order window displays a list of saved documents as shown in
Figure 4-21.
Figure 4-21: Open Saved Order window
2. Click Service request to modify
The ASOG Version window appears, as shown in Figure 4-1
3. Select the ASOG version to create the order and Click OK
The selected form window appears.
4. Make the required changes
5. Save, Validate, or Send the document as needed
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Create New from Template
To create a template for service request that has been saved, but not sent to a service
center, complete the following procedure
1. Select ASR Orders > Create a New Order from Template
The Open Template Order window displays a list of template documents as
shown in Figure 4-22.
Figure 4-22: Open Template Order Window
2. Click on the Template Order.
The ASOG Version window appears, as shown in Figure 4-1
3. Select the ASOG version to create the order and Click OK
The selected form window appears.
4. Make the required changes.
5. Save, Validate or Send the Order as required.
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Access Service Requests
Deleting Saved Order
Occasionally, you may want to minimize the space required to store work-inprogress
files. These work-in-progress files are created each time you save an order.
The Delete feature will not delete an order from the ezAccess gateway or trading partner
database.
To delete the work-in-progress file for an order, complete the following procedure:
1. Select ASR Orders > Delete Saved Order.
The Delete Saved Order window displays a list of documents, similar to
Figure 4-23.
Figure 4-23: Delete Saved Order window
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2. Click Service request that you want to delete
A confirmation window appears as shown in Figure 4-24
Figure 4-24: Delete Confirmation window
3. Click OK to delete the selected order, or Cancel to abort the delete operation.
4. On clicking OK button, the list of Saved Orders in the Delete Saved Order
window is refreshed and a message appears in the utility panel that indicates
successful deletion of the Order.
5. Click Close button in the Delete Saved Order window to close the window.
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Access Service Requests
Actions on ASR Order Form
This menu gives the options to perform different actions on the current active order
that is being edited or viewed. Choose one of the following options to perform action
on the order:
Table 4-2: Actions for ASR Order
If you want to ..... Select .... and get this result............
Save the order Actions > Save Order has been successfully saved.
Save the order as template
Send the request to the gateway
without validating through the
ASOG guidelines
Actions > Save as
Template
Actions >Send
Order has been successfully stored as
a template.
Order sent successfully.
Validate the fields Actions > Validate Validation is successful.
Validate and send the request to the
gateway
Actions > Validate & Send Order sent successfully.
Save only the ASR form
Fill the ASR form from the
previously saved ASR form
Actions > Save ASR form
only
Actions > Prepopulate
ASR form
ASR form saved successfully.
ASR form populated successfully.
Close the current order Actions > Close The current order form is closed.
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Printing an ASR Form
To print the active ASOG-format ASR order form, complete the following
procedure:
1. After entering information for the form, select Actions > Print View > Current
Form from the menu.
A new window showing the Print View in PDF format appears, similar to
Figure 4-25
Figure 4-25: Print View window for sample ASR form
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Access Service Requests
2. Select File > Print from the browser to print the form as shown in the print view
window.
If you want to use the fax capability, first verify that your fax is installed as a printer and
connected through an analog line to a fax modem, then select the fax as the printer in the
Name field
You can also print all forms associated with a complete Order by selecting the menu option
Actions > Print View > Order
You must have Acrobat Reader installed on your computer to view the PDF format Print
View. Otherwise Print View is not visible.
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Keyboard Shortcuts in ezAccess interface
Access Service Requests
The ezAccess interface provides some keyboard shortcuts for faster access to
commonly used functionality. The details of these shortcuts are as follows:
• When an Order / Response is active:
• Press Alt + F7 to save
• Press Alt + F8 to validate
• Press Alt + F9 to send
• Press Alt + F10 to validate and send
• Press Alt + F3 to Prepopulate ASR form
• When a multiple-instance Form (e.g. MSL) is in focus:
• Press Ctrl + Insert to add a new instance
• When an instance of multiple-instance Form is in focus:
• Press Ctrl + Delete to delete the instance
• When a form field has focus
• Press Alt + F2 to display context sensitive help for the field
• Press Alt + F11 to go to the first field in the next section of the form
• Press Alt + F12 to go to the first field in the previous section of the form
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5 1 ASR Order Responses 5
This chapter provides details about creating responses to send to trading partners
confirming, rejecting, outlining the service to be provided, or requesting more information
about ASR orders.
Understanding Responses
When a trading partner sends an ASR request to you, you must create the appropriate
response document to return to the trading partner for the ASR request you received. The
gateway forwards the response documents to the trading partner based on the transmission
download schedules. Table 5-1 lists each response type.
Table 5-1: Response Documents
Response Documents
CN - Firm Order Confirmation
CR - Clarification Request
DLR - Design Layout Report
April 2009 4.8.0 User Guide 5-1

ASR Order Responses
Creating Responses
This section describes creation of new ASR responses. It is divided into the type of
response being created:
• "Firm Order Confirmation (CN)" on page 5-2
• "Clarification Request (CR)" on page 5-8
• "Design Layout Report (DLR)" on page 5-12
If you want to do any operations related to “ASR Responses”, you should go to Responses
Home Page. To go to responses home page from ezAccess GUI Home Page, please click
Responses link either in the Quick links or in the Title bar links
Firm Order Confirmation (CN)
To create a Firm Order Confirmation (CN) response document for an ASR request
received from a trading partner, complete the following procedure:
1. Select ASR Responses > Create a New Response > CN Response.
The Search for Order window appears, as shown in Figure 5-1.
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ASR Order Responses
Figure 5-1: Search for Order window
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 5-3.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 5-2.
April 2009 4.8.0 User Guide 5-3

ASR Order Responses
Figure 5-2: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 5-3.
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Figure 5-3: Page showing the documents retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON number to select the Order to be opened
The ASOG Version window appears, as shown in Figure 5-4
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ASR Order Responses
Figure 5-4: Selection of ASOG Version Window
5. Select the ASOG version to create the order and Click OK
The selected form window appears as shown in Figure 5-5.
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ASR Order Responses
Figure 5-5: CN Response Form with CN Form Selected
Figure 5-5 shows two Form Navigator panels - one each for the Response and
the Order. You can navigate through the different forms in the Order and
sections in the Response using the corresponding Form Navigators.
6. Select response form from the navigator for the response, shown in the left side
of the window.
7. The form View Panel on the right side of the window displays the response form
fields.
8. Complete the response form by filling in related fields in the form View Panel of
the window, similar to the instructions for completing an order form in
"Transport Form" on page 4-4.
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ASR Order Responses
9. Select Actions > Save to save the order and its response.
The order and the response are saved with the same PON. If you later create a different
response for the order and save it, the new response will be saved with the original PON and
overwrite the existing response.
Clarification Request (CR)
To create a Clarification Request (CR) response document for an ASR request
received from a trading partner, complete the following procedure:
1. Select ASR Responses > Create a New Response > CR Response
The Search for Order window appears, as shown in Figure 5-6.
Figure 5-6: Search for Order Window
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ASR Order Responses
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 5-8.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 5-7.
Figure 5-7: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 5-8.
April 2009 4.8.0 User Guide 5-9

ASR Order Responses
Figure 5-8: Page showing the document retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON number to select the Order to be opened
The ASOG Version window appears, as shown in Figure 5-4
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ASR Order Responses
5. Select the ASOG version to create the order and Click OK
The selected form window appears as shown in Figure 5-9
Figure 5-9: CR Response Form with CR Form Selected
Figure 5-9 shows two Form Navigator panels - one each for the Response and
the Order. You can navigate through the different forms in the Order and
sections in the Response using the corresponding Form Navigators.
6. Select the Response form from the form navigator for the response shown in the
left side of the window.
The form View Panel on the right side of the window displays the response
form fields.
7. Complete the response form by filling in related fields in the form View Panel of
the window, similar to the instructions for completing an order form in
"Transport Form" on page 4-4.
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ASR Order Responses
8. Select Actions > Save to save the order and its response.
The order and the response are saved with the same PON. If you later create a different
response for the order and save it, the new response will be saved with the original PON and
overwrite the existing response.
Design Layout Report (DLR)
To create a Design Layout Report (DLR) response document for an ASR request
received from a trading partner, complete the following procedure:
1. Select ASR Responses > Create a New Response > DLR Response
The Search for Order window appears, as Figure 5-10.
Figure 5-10: Search for Order window
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ASR Order Responses
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 5-12.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 5-11.
Figure 5-11: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 5-12.
April 2009 4.8.0 User Guide 5-13

ASR Order Responses
Figure 5-12: Page showing the document retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to select the Order to be opened
The ASOG Version window appears, as shown in Figure 5-4
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ASR Order Responses
5. Select the ASOG version to create the order and Click OK
The selected form window appears as shown in Figure 5-13
Figure 5-13: Page Showing the Document Retrieved
Figure 5-13 shows two Form Navigator panels - one each for the Response and
the Order. You can navigate through the different forms in the Order and
sections in the Response using the corresponding Form Navigators.
6. Select the response form from the Form Navigator for the response shown in the
left side of the window.
The Form View Panel on the right side of the window displays the response
form fields.
7. Complete the response form by filling in related fields in the Form View Panel
of the window, similar to the instructions for completing an order form in
"Transport Form" on page 4-4.
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ASR Order Responses
8. Select Actions > Save to save the order and its response.
The order and the response are saved with the same PON. If you later create a
different response for the order and save it, the new response will be saved
with the original PON and overwrite the existing response.
Modifying ASR Responses
With ezAccess, you can modify saved ASR responses that have not been sent.
To modify ASR responses that have not been sent to the gateway, you must first
retrieve the original document.
To modify a ASR response that has been saved, but not sent to a service center,
complete the following procedure:
1. Select ASR Responses > Create from a Saved Response.
The Open Saved Response window displays a list of saved documents as
shown in Figure 5-14.
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ASR Order Responses
Figure 5-14: Open Saved Response window
2. Click ASR response to modify.
The ASOG Version window appears, as shown in Figure 5-4
3. Select the ASOG version to create the order and Click OK
The selected form window appears.
4. Make the required changes.
5. Save, Validate, or Send the document as needed.
April 2009 4.8.0 User Guide 5-17

ASR Order Responses
Deleting ASR Responses
Occasionally, you may want to minimize the space required to store work-inprogress
files. These work-in-progress files are created each time you save an order.
The Delete feature will not delete a response from the ezAccess gateway or trading partner
database.
To delete the work-in-progress file for a response, complete the following procedure:
1. Select ASR Responses > Delete Saved Response
The Delete Saved Order window displays a list of documents, similar to
Figure 5-15.
Figure 5-15: Delete Saved Response window
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2. Click ASR Response you want to delete.
A confirmation window appears as shown in Figure 5-16.
Figure 5-16: Delete Confirmation window
3. Click OK to delete the selected response, or Cancel to abort the delete operation.
4. On clicking OK button, the list of saved responses in the Delete Saved
Response window is refreshed and a message appears in the utility panel that
indicates successful deletion of the response.
Actions on ASR Response Form
This menu gives the options to perform different actions on the current active
responses that is being edited or viewed. Choose one of the following options to
perform action on the order:
Table 5-2: Actions for ASR Responses
If you want to ..... Select .... and get this result............
save the order Actions > Save Order has been successfully saved.
send the request to the gateway Actions > Send Order sent successfully.
Validate the Order Actions > Validate Order Validation is successful.
Validate the Response
Actions > Validate
Response
Validation is successful.
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ASR Order Responses
Table 5-2: Actions for ASR Responses
If you want to ..... Select .... and get this result............
Validate and send the request to the
gateway
Actions > Validate & Send Order sent successfully.
Close the current order Actions > Close The current order form is closed.
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6 1 Queries 6
Occasionally, you may want to view the ASR orders or responses that have been sent to
your trading partner - without a need to modify them. You may also want to read the
responses sent from your trading partners. The "Queries" home page provides you with
options to perform all these operations. This chapter provides details about how to view
ASR orders or responses and read the responses sent from trading partners.
To do any operation related to Queries, you should go to Queries Home Page. To go to queries
home page from ezAccess GUI Home Page, click on the Queries Link either in the Quick Links
or in the Title Bar Links
Querying Orders
To view a service request previously sent to a service center, complete the following
procedure:
1. Select Query > Orders
The Search for Order window appears as shown in Figure 6-1.
April 2009 4.8.0 User Guide 6-1

Queries
Figure 6-1: Search for Order window
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 6-3.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 6-2.
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Queries
Figure 6-2: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 6-3.
April 2009 4.8.0 User Guide 6-3

Queries
Figure 6-3: Page showing the document retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to select the order to be opened.
The selected form window appears as shown in Figure 6-4
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Queries
Figure 6-4: View an ASR Order
Please note that you will not be able to modify the ASR Order opened for viewing. You will
not be able to Save or Send the ASR Order opened for viewing.
April 2009 4.8.0 User Guide 6-5

Queries
Viewing Responses
To view an ASR response previously sent to a service center, complete the following
procedure:
1. Select Query > Responses
The Search for Response window appears as shown in Figure 6-5.
Figure 6-5: Search for Response window
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Queries
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 6-7.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 6-6.
Figure 6-6: List Most Recent Queries for Responses
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 6-7.
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Queries
Figure 6-7: Page showing the document retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
4. Click PON to select the Order to be opened.
The selected form window appears as shown in Figure 6-8
6-8 4.8.0 User Guide April 2009

Queries
Figure 6-8: View an ASR Response
Please note that you will not be able to modify the ASR Response opened for viewing. You
will not be able to Save or Send the ASR Response opened for viewing.
April 2009 4.8.0 User Guide 6-9

Queries
Querying Orders/Responses
This option allows you to search for an Order and Response using common search
criteria. To view a ASR Order or response previously sent to a service center,
complete the following procedure:
1. Select Queries > Orders/Responses
The Search for Order/Responses window is displayed as shown in Figure 6-9.
Figure 6-9: Search for Responses window
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Queries
2. Narrow your search by entering the specific search criteria under New Queries
tab.
Click Search to search for the orders.
The list of existing matching orders are displayed as shown in the Figure 6-11.
-or
Click Cancel to cancel the search operation.
If you did not enter a Start Date and End Date, ezAccess displays the documents that have
passed through the gateway on the current date only.
3. To search the orders based on previous search criteria click on the Recent
Queries tab. This displays the 10 most recent queries for orders as show in
Figure 6-10.
Figure 6-10: List Most Recent Queries for Orders
Click on the link to display the list of existing orders matching the search
criteria as shown in Figure 6-11.
April 2009 4.8.0 User Guide 6-11

Queries
Figure 6-11: Page showing the document retrieved
The Search Results are displayed as a set of 25 records per page. You can
traverse the different pages using the Next, Previous and GO options. Clicking
on Next will display the next set of 25 records. Clicking on Go button will
display the Page depending on the Page Number specified in the Page field.
Clicking on Previous will display the previous set of 25 records. The Next and
Previous links will be available only if Next/Previous pages are available with
respect to the Current page.
The list of orders can be sorted in either ascending or descending order by
clicking on the respective column. By default the orders are sorted in
descending order based on TIME column.
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Queries
4. Click PON to select the order to be opened.
The selected form window appears as shown in Figure 6-12
Figure 6-12: Viewing window for order/responses
Please note that you will not be able to modify the ASR Order or Response opened for
viewing. You will not be able to Save or Send the ASR Order or Response opened for viewing.
April 2009 4.8.0 User Guide 6-13

Queries
Notification Panel
When orders are successfully transmitted to the service center, you receive
confirmation, error, and general information messages as a response. Notification
Panel feature allows you to view notifications when the ezAccess gateway processes
an order or response. Notifications can be viewed for the Current User or for All
Users. Current User option shows Notifications for the orders/responses processed
for the User who is currently logged in. All Users option shows Notifications for the
order/responses for all the users of the company.
Viewing Notification Panel
To view notification panel complete the following procedure:
1. Select Queries > Notification Panel > Current User.
-or
2. Select Queries > Notification Panel > All Users.
A new window showing the Notifications is displayed, as shown in Figure 6-13.
6-14 4.8.0 User Guide April 2009

Queries
Figure 6-13: Notification’s Window
The left section of the notification panel shows order notifications and the right
frame shows the response notifications.
REJECT or Negative Acknowledgement responses are shown in red.
RECEIVED or Positive Acknowledgement are shown in green.
Export to Excel
The Export to Excel option lets you to convert the Search results into an Excel
document. This option is available on all the Search result screens under Queries
section. To list the search results in an excel document, click on the Export to Excel
displayed on a Search results page. A new window showing the search results in
excel document appears, similar toFigure 6-14.
April 2009 4.8.0 User Guide 6-15

Queries
Figure 6-14: List of Orders in Excel sheet format
6-16 4.8.0 User Guide April 2009

7 1 Order Management 7
The Order Management feature enables you to see who is processing the incoming orders
and the timestamp when a particular incoming order is processed or printed.
Access to Order Management
Use the following procedure to access the Order Management feature:
The ezAccess home page is displayed as shown in Figure 7-1
April 2009 4.8.0 User Guide 7-1

Order Management
Figure 7-1: ezAccess home page with Order Management Link
1. Click Order Management from the toolbar links, as shown in the Figure 7-1
The Order Management form is displayed as shown in the Figure 7-2
7-2 4.8.0 User Guide April 2009

Figure 7-2: Order Management Home page showing Order Management form
Order Management
Order Management is applicable only for the Receive Side and will not be functional on the
Send Side.
April 2009 4.8.0 User Guide 7-3

Order Management
Using Order Management Form
Figure 7-3 shows the Order Management form, which is meant for filtering the
Orders based on values for the different fields like Start Date, End Date, User ID,
PON, VER, Current State, Doc Type, COPS Process, CCNA and ICSC.
Use the following procedure to filter the Orders:
1. Fill in the values for the various fields like Start Date, End Date, User ID, PON,
VER, Current State, Doc Type, COPS Process, CCNA and ICSC.
Start Date and End Date should be in “mm-dd-yyy” format.
Figure 7-3 shows the form with sample search criteria specified with values
for some of the fields.
7-4 4.8.0 User Guide April 2009

Order Management
Figure 7-3: Order Management form with search criteria specified
Click the calendar icon near the Start Date and End Date fields, to display a pop up calendar
2. Click Retrieve Orders to Process to get the list of Orders that match the search
criteria specified by values of various fields. The results page showing the
Orders that match the specified search criteria appears, as shown in Figure 7-4
April 2009 4.8.0 User Guide 7-5

Order Management
Figure 7-4: Result page showing the list of Orders that match the specified criteria
If the search criteria results in more than 5000 orders, then the results will not be shown.
Instead, a message asking the user to refine the query will be shown.he
3. As shown in the Figure 7-4, the query with values for different fields specified
in search criteria is displayed at the top of page. If you want to export these
results to Excel, then click Export to Excel.
7-6 4.8.0 User Guide April 2009

Order Management
4. At a time only 25 Orders are shown in the page. To navigate through the
different Orders, click the links previous and next.
To directly go to a particular page, fill in the page number in the Page textbox
located next to previous link and click Go button.
E.g. Fill in value 2 in the Page textbox located next to previous link and click
on Go button. The Page shown in Figure 7-5 appears.
Figure 7-5: Results page when 2 is specified as value of Page textbox
April 2009 4.8.0 User Guide 7-7

Order Management
Processing an Order
Processing an Order under Order Management refers to assigning the Order to the
user (who has logged in for that session) and updating the Print Timestamp and the
Process Timestamp associated with that Order. To process an order after getting
the Results page (as shown in the Figure 2-4), follow the following steps:
1. Click PON for the Order which you want to process. If the Order has not been
assigned to any user, the following confirmation dialog appears, as shown in
Figure 7-6:
Figure 7-6: Confirmation Dialog for Processing an Order
2. Click Yes to process the Order (the Order will be assigned to the user)
The ezAccess Order Management screen is displayed as shown in the
Figure 7-7
-or-
Click No to open the Order in Order Management (without being able to
process the Order)
-or-
Click Cancel if you do not want to process that Order and return to the Results
page.
7-8 4.8.0 User Guide April 2009

Order Management
Figure 7-7: Page for Processing an Order
3. To print the Order, click Printer icon on the toolbar. This will set the timestamp
for Order Print Time
4. Click Process Order icon on the toolbar to process the Order. This will set the
Timestamp for Order Process Time (COPS Process Time).
5. To go back to the Results page, click Go to Results Page icon on the toolbar.
The Process Order and Print Order functions can also be accessed using the "Actions" Menu
E.g. If you click on the Process Order icon and then on the Go to Results Page
icon, the Results page with the User ID and COPS Process Time updated for that
Order will be shown, as shown in Figure 7-8.
April 2009 4.8.0 User Guide 7-9

Order Management
Figure 7-8: Results page after an Order is processed
7-10 4.8.0 User Guide April 2009

Most Recent Queries
Order Management
Order Management
The Order Management feature keeps track of the 10 Most Recent Queries for the
current session, more than one CCNA or ICSC can be selected using the ctrl and
shift keys.This list can be accessed by going to the Order Management home
page as shown in Figure 7-9.
Figure 7-9: Order Management home page
April 2009 4.8.0 User Guide 7-11

This page is left intentionally blank.

8 1 User Worklist 8
The User Worklist feature of ezAccess provides details about how to access the ASR
orders or responses that you have recently sent and responses that you have received from
your trading partner, in response to the orders you have sent.
To do any operation related to User Worklist, you should go to ezAccess Home Page.
To go to ezAccess home page, Click the link Home on the Title bar links
Recent orders sent by the user
To view a list of recent orders sent by the user, complete the following procedure:
1. In the ezAccess home page, click the link Recent 20 Orders by .
The actual link displayed on the page will have the name of the user who has logged
in.
A window showing the list of recent orders sent by the user appears as shown in
Figure 8-1.
April 2009 4.8.0 User Guide 8-1

User Worklist
Figure 8-1: Window showing list of recent orders sent by the user
2. Click PON number to modify the order.
The selected order appears in the window and can be modified.
8-2 4.8.0 User Guide April 2009

User Worklist
Recent responses sent by the user
To view a list of recent responses sent by the user, complete the following procedure:
1. In the ezAccess home page, click the link Recent 20 Responses by
The actual link displayed on the page will have the name of the user who has
logged in.
A window showing the list of recent responses sent by the user appears as
shown in Figure 2-20.
Figure 8-2: Window showing list of recent responses sent by the user
2. Click PON number to view the response.
The selected response appears in the window for viewing.
April 2009 4.8.0 User Guide 8-3

User Worklist
Recent Orders history by the user
To view a list of recent orders sent by the user and the corresponding responses,
complete the following procedure:
1. In the ezAccess home page, click the link Recent 20 Orders History by
The actual link displayed on the page will have the name of the user who has
logged in.
A window showing the list of recent orders history sent by the user appears as
shown in Figure 8-3.
Figure 8-3: Window showing the list of recent Orders History
2. Click PON number under the PON column to modify the Order.
The selected order or response appears in the window. In case of a response, it is
shown in view mode only.
8-4 4.8.0 User Guide April 2009

A A OBF Forms A
The Ordering and Billing Forum (OBF) provides and regulates the forms necessary to
order access services. Each access provider may customize the forms in terms of design
and optional fields. When customizing the OBF forms; however, each provider must use
consistent field definitions within its forms, but may use different field definitions from
other providers. Therefore, this chapter provides only an overview of the general ordering
process, service types, and required forms. For further information about any of these
subjects, refer to the Access Service Request guidelines (ASOG) version 38.
Understanding ASOG Requirements
You must use uniform order request forms to order access and local trunking services.
Each form contains entries required for ordering a particular service and for establishing
billing information for the appropriate customer account. You can submit a request for any
number of access circuits as long as the entries pertaining to the access (with the exception
of circuit identification) are identical.
Use the ASR form to request various services as specified in contracts/tariffs. The ASR
form contains administrative data common to all orders and must be associated with one
or more order forms that specifically define the service type and its configuration. Refer to
ASOG guidelines for detailed information.
April 2009 4.8.0 User Guide A-1

OBF Forms
The Ordering Process
Special access service is generally ordered between an access customer terminal
location (ACTL) and an end user location. Transport may also be ordered between
two ACTLs or to a central office (CO).
Trunks are large circuits between switches that can carry several individual lines.
Switches are termination devices for trunks that can switch the individual lines
carried by a trunk out to different termination devices such as telephones or other
switches.
Ordering access and trunking services involves the following four steps:
1. Service Request (SR) - The customer asks the provider about providing a
specific type of service or quantity of service, but does not place an order.
2. Service Request Confirmation (SRC) - In response to a customer service
request, the provider confirms or denies that the provider can provide the service
and includes requirements for submitting an order.
3. Firm Order (FO) - The customer wants to place an order either after a previous
service request (using the same purchase order number as on the service request)
or on initial contact.
4. Firm Order Confirmation (FOC)/Design Order Confirmation (DOC) or
Design Layout Report (DLR) - In response to a firm order, the provider
confirms the service to be provided and its configuration requirements.
ezAccess currently supports a two-step ordering process, which consists only of steps three and four.
A-2 4.8.0 User Guide April 2009

OBF Forms
Access Services
When a customer requests access service from a provider to be used in conjunction
with its telecommunication services, the customer should prepare and forward to the
provider the appropriate access service request order forms. The applicable field
entries should be completed in the prescribed manner as covered in the ASOG.
Access services are broadly categorized as:
• Switched Access - a lineside or trunkside switching termination connected by a
facility configuration to a customer location. Switched access is ordered and
billed on a bundled or unbundled basis depending on the provider’s tariffs.
Feature groups (bundled services) and basic service arrangements (unbundled
services) are ordered using the FGA form for lineside connections or the
Trunking form for trunkside connections.
• Non-Switched Access - a facility configuration provided between two or more
locations. These locations may be the customer terminal, that of another
customer terminal, a customer premise, or a provider location. CENTREX
locations are defined as end user locations for ordering and provisioning access.
For more details, refer to ASOG guidelines.
April 2009 4.8.0 User Guide A-3

OBF Forms
Local Services
When a customer requests local services from a provider to be used in conjunction
with its authorized telecommunication services, the customer should prepare and
forward to the provider the appropriate service request order forms. The applicable
field entries should be completed in the prescribed manner as covered in the ASOG.
Local services are broadly categorized as:
• Interconnection
• Local trunking - service composed of a trunkside switching termination
connecting a facility configuration to the customer location. Use the Trunking
form to order these services.
• Unbundled network elements (UNEs) - any facility or equipment used to
provision a telecommunications service and its features, functions, and
capabilities. UNEs include end office switch trunk ports, tandem switch trunk
ports, unbundled multiplexing, and unbundled interoffice transport. These
services may connect two ILEC switches, an ILEC switch to a CLEC point ofinterface,
a CLEC point-of- interface to a central office, or a point-of-interface
to a point-of-interface. To order these services, use the Transport or Trunking
form depending on the element being ordered.
For more details, refer to ASOG guidelines.
Wireless Services
When a customer requests wireless exchange services from a provider to be used in
conjunction with its authorized telecommunication services, the customer should
prepare and forward to the provider the appropriate service request order forms. The
applicable field entries should be completed in the prescribed manner as covered in
the ASOG.
Wireless exchange services are broadly categorized as trunkside services. Use the
Trunking form to order any wireless exchange services.
For more details, refer to ASOG guidelines.
A-4 4.8.0 User Guide April 2009

Understanding OBF Forms
OBF Forms
This section briefly describes the Ordering and Billing Forum (OBF) forms
supported in this release of ezAccess. For convenience, the forms are listed in
alphabetical order. For details about a specific form, refer:
• "Access Service Request (ASR)" on page A-6
• "Additional Circuit Information (ACI)" on page A-6
• "Additional Ring Information (ARI)" on page A-7
• "Confirmation Notice (CN)" on page A-7
• "Clarification Request (CR)" on page A-7
• "Design Layout Report (DLR)" on page A-7
• "End-Office Detail (EOD)" on page A-8
• "End User Special Access (EUSA)" on page A-8
• "Ethernet Virtual Connection (EVC)" on page A-9
• "Feature Group A (FGA)" on page A-9
• "Multiple Exchange Company (MULTI-EC)" on page A-10
• "Multipoint Service Legs (MSL)" on page A-10
• "Ring" on page A-11
• "Service Address Location Information (SALI)" on page A-11
• "Translation Questionnaire (TQ)" on page A-12
• "Transport" on page A-12
• "Trunking" on page A-13
• "Virtual Connection (VC)" on page A-14
• "Virtual Concatenation (VCAT)" on page A-14
• "Network Assignment Information (NAI)" on page A-15
For a list of forms not supported in this version of ezAccess, see the list on page A-16.
April 2009 4.8.0 User Guide A-5

OBF Forms
Form
Description
For complete information about any OBF form, refer to ASOG guidelines.
Access Service Request (ASR)
Use the ASR form to request various services as specified in contracts and tariffs.
The ASR form contains all information required for administrative, billing, and
contact details and must always be associated with a service-specific form containing
circuit and location detail necessary for provisioning the request. The ASR form is
divided into the following sections:
• Administrative section contains information about the service being ordered
such as quantity, requisition type, desired due date, and so on.
• Contact section contains initiator information; the design contact name,
address, and telephone number; and the implementation contact name and
telephone number.
• Billing section provides the billing name and address information.
Additional Circuit Information (ACI)
Use the ACI form when the customer or the provider is stipulating circuit-specific
information that cannot readily be provided on a service-specific request form. The
ACI form must always be associated with one of the following service-specific
forms:
• FGA Request
• Trunking Request
• Transport Request
• End User Special Access Request
A-6 4.8.0 User Guide April 2009

OBF Forms
Additional Ring Information (ARI)
Use the ARI form to order additional Ring segments, to specify ordering options,
and describe the termination of the ARI. The ARI form must always be associated
with an ASR form which contains administrative and billing detail and with a Ring
form defining the Ring service and the first segment.
Confirmation Notice (CN)
Use the CN form in response to an ASR order received from a trading partner to
provide the customer with information associated with the request for service.
Clarification Request (CR)
Use the CR form in response to an ASR order received from a trading partner to
request information required to resolve discrepancies on the ASR form before
providing confirmation. In response, the customer may issue a supplement or call the
provider to resolve the issues. The clarification process depends on the current
customer/provider negotiations or agreements.
Design Layout Report (DLR)
Use the DLR form in response to an ASR order received from a trading partner to
define the service to be provided.
April 2009 4.8.0 User Guide A-7

OBF Forms
End-Office Detail (EOD)
Use the EOD form to:
• forecast traffic routed from end offices subtending a tandem
• identify end offices for SAC Code activity
• identify subtending end offices for originating traffic requests
• estimating traffic distribution requirements when traffic is switched through an
access tandem.
End User Special Access (EUSA)
Use the EUSA form to order a special access service when neither end is an access
carrier terminal location (ACTL). EUSA service is generally ordered between two
customer locations. One of the customer locations must be terminated in a circuit
which had the capability and requirement to provide a switching function to a
jurisdictional interstate connection or the end-to-end circuit is physically interstate.
Both or either circuit location may have the switching capability. Broadcast services
need not have the switching capability.
Locations are designated as primary and secondary as follows:
• Primary location - Customer location with a capability to switch the circuit
InterLATA. If both locations have the switching capability or when the circuit is
physically interstate, assignment as the primary location is arbitrary and
determined by the customer.
• Secondary location - Location not able to switch the circuit InterLATA. If both
locations have the switching capability, assignment as the secondary location is
arbitrary and determined by the customer.
The steps to completing an EUSA request are:
1. Complete the ASR form.
2. Complete the EUSA form, including the circuit detail and the locations sections.
3. Complete the Circuit ID information.
A-8 4.8.0 User Guide April 2009

OBF Forms
Ethernet Virtual Connection (EVC)
All information required for ordering Ethernet Virtual Connection services is
provided in the various fields contained within the EVC Form. The Ethernet Virtual
Connection Detail Section provides entries for the specification of the overall service
configuration. The UNI Mapping Section provides entries for describing the
information relative to the level of service ordering options and associated
bandwidth profiles for each User Network Interface (UNI) termination point.
Feature Group A (FGA)
Use the FGA form to provide information about lineside access to provider endoffice
switches with an associated seven-digit local telephone number. The customer
uses these services to originate and terminate communications to a customer service
or customer-provided communications capability.
Use the FGA form to order:
• Feature Group A access lines
• Lineside Basic Service Arrangement (BSA)
All information required for ordering an FGA access line is provided for in the fields
contained within the FGA form which is divided into two sections:
• Circuit Detail section provides entries for the specification of ordering options,
transmission levels, hunting requirements, and General Exchange Tariff
options.
• Location section provides entries for describing the termination of the FGA.
End user information entries are provided for end user billing of the FGA
offering.
April 2009 4.8.0 User Guide A-9

OBF Forms
Multiple Exchange Company (MULTI-EC)
Use the MULTI-EC form to order access services when more than one provider is
involved in provisioning the services. The MULTI-EC form provides the additional
administrative and billing detail information for each provider involved.
When using the MULTI-EC form, the ASC-EC ICSC code must match the ASC-EC field information on the
associated ASR form.
Multipoint Service Legs (MSL)
Use the MSL form to order a bridge circuit configuration. The configuration may be
either a leg to an end user location off a bridge or another bridge off a bridge.
A multipoint configuration is considered as one circuit consisting of at least one
provider bridge point and two legs (minimum) off a bridge. The number of
secondary locations (NSL) entered on the FGA, EUSA, or SA form specifies the
number of legs on a multipoint configuration.
The steps to completing an MSL request are as follows:
1. Complete the ASR form.
2. Complete the Transport form.
3. Complete the MSL form.
4. If needed, complete the MULTI-EC form.
5. Complete the circuit ID information.
A-10 4.8.0 User Guide April 2009

OBF Forms
Ring
Use the Ring form to define the service and first segment of a ring configuration.
Ring service is exemplified as a self-healing configuration by which a collection of
nodes forms a closed-end loop. Ring service is generally ordered between two or
more locations identified sequentially by segments on the forms. For the first
segment, use the ASR and Ring forms. For additional segments, add the ARI forms.
The Ring request must always be associated with an ASR that contains
administrative and billing detail.
Service Address Location Information (SALI)
Use the SALI form for end user locations that are service addresses. The SALI
request must always be associated with an ASR that contains administrative and
billing detail and with one of the following service-specific forms containing circuit
information:
• FGA Request (with extensions)
• WAL Request
• Transport Request
• End User Special Access Request
• Ring Request
The SALI form may also be associated with the following additional forms:
• Multipoint Service Leg Form (MSL)
• Additional Ring Form
When using the SALI form, the total number of SALI forms associated with one order must match the
entry in the QSA field on the associated ASR form.
April 2009 4.8.0 User Guide A-11

OBF Forms
Translation Questionnaire (TQ)
Use the TQ form to identify which and how CICs, SACs, and NXXs will be routed
by the trunks being ordered. You should submit the TQ form when local, Feature
Group B (FGB), or Feature Group D (FGD) translations/routing is required for new,
change, disconnect or activation activities.
You will need multiple ASRs if the TQ is associated with two or more requests. The
TQ will be associated with one of the ASRs as an additional form and carries the
purchase order number (PON) of the associated ASRs. The ASRs that do not have
the TQ attached should have the PON number of the master ASR to complete the
association of all involved ASRs.
Transport
Formerly called Special Access, the Transport form provides all the information for
ordering services between an access customer terminal location (ACTL) and an end
user location such as special access service, switched access facility, or unbundled
transport. The form is divided into two sections:
• Circuit Detail section provides entries for specifying ordering options,
transmission levels, general exchange tariff options, and for registration
requirements.
• Location section provides fields for describing the termination of the special
access service at a customer location, switched access facility, or transport at a
customer location. This section includes fields that may be needed for gaining
access for installation purposes.
The steps for completing a Transport request are:
1. Complete the ASR form.
2. Complete the Transport form.
3. Complete the Circuit ID information.
A-12 4.8.0 User Guide April 2009

OBF Forms
WATS
This form is used by the customer to order WATS access line. The WATS Access
Line (WAL) form must always be associated with an ASR Form, which contains
administrative and bill detail necessary for the provisioning of this request. The field
entries contained within the WAL form are provided by the customer.
All information required for ordering a WATS Access Line is provided for in the
various fields contained within the WAL Form. The Circuit Detail Section provides
entries for the specification of ordering options, transmission levels, hunting
requirements, General Exchange Tariff options and for registration requirements.
The steps for completing a WATS form are:
1. Complete the ASR form.
2. Complete the WAL form.
3. Complete the MSL form
4. If needed, complete ACI form
5. If needed, complete Multi-EC form
Trunking
The Trunking form provides information about ordering options, transmission levels,
special routing, and service class routing, as well as information about secondary
locations and serving areas for tandem, end offices, or signalling points.
Trunking is a subsection of the TQ form. It is required for all trunking/routing/
translation requests and is used in addition to the Administrative and Common
sections for FGD and local service only.
The steps for completing a Trunking request are:
1. Complete the ASR form.
2. Complete the Trunking form.
April 2009 4.8.0 User Guide A-13

OBF Forms
3. If needed, complete the TQ form.
4. If needed, complete the EOD form.
5. If needed, complete the ACI form.
6. Complete the circuit ID section.
Virtual Connection (VC)
Use the VC form for detailing virtual connection service requests and their related
circuit detail and remarks. The VC request must always be associated with an ASR
that contains administrative and billing detail and with one of the following servicespecific
forms:
• SA request
• End User Special Access request
Virtual Concatenation (VCAT)
VCAT form is used by the customer to designate the channels/timeslots to be utilized
on the special access facilities when a virtually concatenated configuration is
requested.
The VCAT Form can be associated with one of the following service specific forms:
• Transport Request
• End User Special Access Request
• Ring Request
A-14 4.8.0 User Guide April 2009

OBF Forms
Network Assignment Information (NAI)
The Network Assignment Information (NAI) Form is used when the customer is
providing intermediate connecting facility assignment(s), alternate facility/alternate
ACTL and/or drop port equipment assignment(s) information.
The NAI Form is always associated with one of the following service specific forms:
• Transport Request
• End User Special Access Request
• Ring Request
• FGA Request
• Trunking Request
April 2009 4.8.0 User Guide A-15

OBF Forms
Forms that are not supported in ezAccess
ezAccess version 4.8.0 does not support the following forms:
• Testing Service (TS) - This form is used by the customer to order various
Testing Services in the access tariffs.
• Open Billing (OB) - This form is prepared by the provider and is used by the
customer for ordering open billing services in conjunction with access service.
• Database Service Interconnect (DBSI) - This form is used by the customer to
order database service.
• Enhanced Customer Interface (ECI) - This form is for making companyspecific
changes to the ASR process.
For more information about any of these forms, refer to ASOG guidelines.
A-16 4.8.0 User Guide April 2009

Glossary
This glossary provides a description of terms, abbreviations, and acronyms used in
ezAccess.
Term Description
AC
ACTL
AP
API
APC
ARC
ASCll
ASOG
ASR
ASR-GW
ASR Manager
ATIS
BANC
BNA
access customer
Telephone company responsible for traffic between LATAs. i.e. long distance company.
access carrier terminal location
access provider
Telephone company responsible for traffic originating and terminating within jurisdictional areas as
defined by regulatory agencies. i.e. local company
application programming interface
Consists of software that permits other applications to access a specific area of data in the database.
access provider correction
access request correction
american standard code for information interchange
Access Service Ordering Guidelines
Set of standards that define how CLECs will define access orders used to provision their customers.
access service request
access service request gateway
A term previously used to refer to the GUI in the ezAccess gateway. Some developers also use the
term DSET ASR Gateway Administration Console.
Alliance for Telecommunications Industry Solutions
North American standards body for the telecommunications industry.
billing account number correction
billing name and address
April 2009 4.8.0 User Guide i

Glossary
Term Description
BOC
BSA
BTN
CCNA
CD-ROM
CIGP
CLEC
CO
CORBA
CR
DB
DBA
DLR
DOC
Bell Operating Company
One of 22 local telephone companies (or their successors) resulting from the breakup of the Bell
System in 1984. Currently, these companies were organized into six Regional Bell holding
companies (RBOCS). These are BellSouth, SBC, Qwest, Verizon East, Verizon West, and Sprint.
basic serving arrangement
billing telephone number
The BOCs and ITC have traditionally identified customer accounts with account numbers based on
one of the ten-digit telephone numbers on the account. The telephone number used as the account
number is called the Billing Telephone Number. Other telephone number on the account are referred
to as Working Telephone Numbers.
customer carrier name abbreviation
compact disk read-only memory
common inter connectivity gateway platform
competitive local exchange carrier
The new group of deregulated telecommunications providers that compete on a selective basis to
provide services.
central office (telephone)
The location which houses a switch to serve local telephone subscribers.
Common Object Request Broker Architecture
CORBA is an industry specification for the design of Object Request Brokers (ORBs). ORBs allow
different kinds of computer systems to exchange object data with each other. PowerBroker is an
example of an Object Request Broker that conforms to the CORBA specification.
clarification request
database
database administrator
design layout report
design and order confirmation
Glossary-ii 4.8.0 User Guide April 2009

Glossary
Term Description
DSI
EDI
EVC
FO
FOC
FTP
gateway
GUI
HTTP
ICSC
ILEC
ITC
IXC
JDK
LATA
DownStream Interface
The component of the gateway that collects service orders into files, translates data into a specified
format, and sends the data to a service center. The interface also receives confirmation and error
messages, reformats them, and passes the files back to the user interface.
electronic data interchange
Ethernet Virtual Connection
firm order
firm order confirmation
File Transfer Protocol
An extension of the TCP/IP protocol suite used to send and receive files from PCs on the Internet.
A device or software that connects two computer networks that use different protocols, translating
between the protocols so that computer on the connected networks can exchange data. Example:
Many DSET gateways translate between CORBA on the CLEC side and CMIP on the ILEC side.
graphical user interface
The generic name for any computer interface that substitutes graphic elements (windows, menus,
drop-down selection lists, and so on) for character commands.
Hypertext Transfer Protocol
interexchange carrier service center
incumbent local exchange carrier
A traditional, previous incumbent local exchange carrier that was never part of the Bell System.
independent telephone company. Also referred to as incumbent telephone company.
interexchange carrier
same as PIC
java development kit
Software and tools to compile, debug, and run applets and applications written using the Java
programming language. Free download from java.sun.com
local access and transport area
Contiguous geographic area defined by a Bell operating company around a metropolitan statistical
area so that in most cases, all points are within only one exchange area and state.
April 2009 4.8.0 User Guide Glossary-iii

Glossary
Term Description
LEC
LNP
MBN
MEC SPEC
NDM
NSL
number portability
NXX
OBF
ORB
PFTP
PPP
PUC
RAID
local exchange carrier
A company providing local telecommunications transmission and switching services. Originally this
term referred to either a BOC or an ITC such as Verizon West 1 or Alltel. These companies are now
called ILECs to distinguish them from CLECs.
local number portability
Permits both ILECs and CLECs to allow customers to take their telephone numbers with them when
they exchange carriers in the same geographical region.
main billing number
Also known as Billing Telephone Number (BTN)
Mechanized Interface Specifications, as published by the Order Billing Forum
network data mover
A transfer protocol most DSET products support.
number of secondary lines
Enables customers to keep their original telephone number when they change exchange carriers.
The first three digits of a station number (in the format of the NPA-NXX-Line Number) that
identifies the central office which serves that number. See also NPA
Order and Billing Forum
An organization of the Carrier Liaison Committee (CLC) of the Alliance for Telecommunications
Industry Solutions (ATIS) providing a forum for customers and providers in the telecommunications
industry to identify, discuss, and resolve national issues which affect ordering, billing, provisioning,
and exchanging information about access services, etc.
object request broker
Software programs that allow different kinds of computer systems to exchange object data with each
other, required for CORBA programming. Orbix is a CORBA ORB.
partial file transfer protocol
point to point protocol
Public Utility Commission
1. Redundant Array of Inexpensive Disks
2. Retrieval and Information Database (Microsoft only)
Glossary-iv 4.8.0 User Guide April 2009

Glossary
Term Description
RBOC
RHBC
SAP
SC
schema
SDK
service center
service provider
SQL
SR
SRC
system
administrator
Regional Bell Operating Company
Regional Bell Holding Company
service access point
service center
See service center.
Refers to a particular set of database tables. The contents of the set are predicated on the owner’s
User ID
Software Development Kit
The name for the communications portal of a trading partner for DSET gateway products. The
service center receives communications from CLECs and passes them on for processing and
response generation. In some gateways, the service center also transmits communications back to
CLECs after processing.
The individual or business entity that sells, operates, and maintains the messaging functions for the
public. The system operator sells or leases time and resources to this entity.
structured query language
service request
service request confirmation
An individual responsible for maintaining a multi-user computer system. Typical duties include:
• Adding and configuring new workstations
• Setting up user accounts
• Administering system security
• Installing system-wide software
• Performing procedures to prevent viruses from spreading
• Allocating mass storage space
The system administrator is sometimes called the sysadmin or the systems administrator. Small
organizations may have just one system administrator, whereas larger enterprises usually have a
team dedicated to system administrator tasks.
April 2009 4.8.0 User Guide Glossary-v

Glossary
Term Description
TC
TMF
TP
TTR
UFS
UNE-P
URL
VCAT
VPN
WDI
transaction code
A two-digit numeric code defined for telephone company transactions that are transmitted
electronically to other telephone companies. Transaction codes and status indicators (SIs) allow
transmission of multiple types of records on the same files. Transaction codes describe the nature or
purpose of the data being exchanged.
Telecom Management Forum (formerly NMF)
trading partner
See trading partner
telecommunications trouble report
A request from an end user to repair equipment. The responsible party is the Access Provider (AP).
If the end user's service provider is not the AP, then the service provider must pass a trouble ticket to
the AP. Same as trouble ticket report.
UNIX file system
The tree-structured file system supported by the UNIX operating system.
Unbundled Network Element Platform
A service whereby CLEC can order services individually from ILECs and for a one-time fee, the
ILEC rebundles them.
universal resource locator
An internet address that locates a file on any computer connected to the Internet in the world. The
URL is ultimately translated to a TCP/IP address and a directory location on that computer.
Virtual Concatenation
virtual private network
well-defined interface
X.25 A data communications interface specification from the Consultative Committee for International
Telephone and Telegraph (CCITT) describing how data passes into and out of public data networks.
The protocol suite defines layers one through three. X.25 is the CCITT and OSI standard for packetswitching
networks that provide channels up to 64Kbps. Public and private X.25 networks can be
built. In the US, common X.25 networks are British Telecom, AT&T, CompuServe and Infonet.
1.Verizon West was formally known as GTE.
Glossary-vi 4.8.0 User Guide April 2009

Index
-Aabout
this manual, Preface-xiii
AC, Glossary-i
Access
Order Management, 7-1
access services
overview, A-3
ACI form
associated forms, 4-3
described, A-6
Actions
ASR Response Form, 5-19
ACTL, Glossary-i
additional circuit information. See ACI form
additional ring information. See ARI form
address for DSET, cover-ii
administrator
privileges, 3-1
AP, Glossary-i
APC, Glossary-i
API, Glossary-i
ARC, Glossary-i
ARI form
associated forms, 4-3 to 4-4
described, A-7
ASCII, Glossary-i
ASOG, Glossary-i
requirements, A-1
ASR, Glossary-i
ASR form
creating/sending order, 4-2
described, A-6
receiving from TP, 5-2, 5-8, 5-12
ASR Manager, Glossary-i
ASR Menu
Views, 3-15
ASR Menus
Actions, 3-4
Help, 3-5
Orders, 3-3
Responses, 3-9
ASR Order Form
Actions, 4-38
ASR Orders
Creation, 4-2
ASR-GW, Glossary-i
ATIS, Glossary-i
audience
of this book, Preface-xiii
-B-
BANC, Glossary-i
BNA, Glossary-i
BOC, Glossary-ii
BSA, Glossary-ii
BTN, Glossary-ii
-C-
CCNA, Glossary-ii
CD-ROM, Glossary-ii
CIGP, Glossary-ii
clarification request. See CR form
CLEC, Glossary-ii
CN form
creating, 5-2
described, A-7
CO, Glossary-ii
commands
asrstart, 2-1
asruserinterfacestart, 2-3
contact DSET, cover-ii
conventions
for this guide, Preface-xiv
CORBA, Glossary-ii
CR, Glossary-ii
CR form
April 2009 4.8.0 User Guide Index-i

Index
creating, 5-8
described, A-7
Creating
Responses, 5-2
creating
ASR Orders, 4-2
-D-
DB, Glossary-ii
DBA, Glossary-ii
Deleting
ASR Responses, 5-18
design layout report. See DLR form
DLR, Glossary-ii
DLR form
creating, 5-12
described, A-7
DOC, Glossary-ii
documentation set
books for this product, Preface-xv
DSET contact information, cover-ii
DSI, Glossary-iii
-E-
EDI, Glossary-iii
e-mail
address for DSET, cover-ii
end user specified access. See EUSA form
end-office detail. See EOD form
EOD form
associated forms, 4-3
described, A-8
EUSA form
associated forms, 4-3
described, A-8
entering, 4-6
EVC, Glossary-iii
EVC form
associated forms, 4-4
described, A-9
entering, 4-16
Export to Excel, 6-15
ezAccess
Gateway, 1-5
Interface, 1-5
Order Management, 3-1
Orders, 3-1
Process Overview, 1-3
Response Creation, 5-2
Responses, 3-1
Views, 3-1, 6-1
-F-
Feature Group A form
associated forms, 4-3
described, A-9
entering, 4-8
features
in this release, Preface-xvi
firm order confirmation. See CN form
FO, Glossary-iii
FOC, Glossary-iii
forms
ACI, A-6
ARI, A-7
ASR, A-6
CN, 5-2, A-7
CR, 5-8, A-7
deleting, 4-36
DLR, 5-12, A-7
EOD, A-8
EUSA, 4-3, A-8
EVC, 4-4
EVCRing, A-9
Feature Group A, 4-3, A-9
modifying sent orders, 4-18
modifying unsent orders, 4-34
MSL, A-10
MULTI-EC, A-10
not supported in ezAccess, A-16
OBF requirements, A-1
Ring, 4-3, A-11
SALI, A-11
Index-ii 4.8.0 User Guide April 2009

Index
service type and associated form, 4-1
TQ, A-12
Transport, 4-3, A-12
Trunking, 4-3, A-13
VC, A-14
VCAT, A-14
viewing, 4-18
viewing orders received from TP, 5-2, 5-8, 5-12
WATS, 4-4, A-13
FTP, Glossary-iii
-Ggateway,
Glossary-iii
login procedure, 2-1
overview, 1-1
purpose, 1-1
starting, 2-1
GUI, Glossary-iii
ezAccess, 1-5
-H-
HTTP, Glossary-iii
-I-
ICSC, Glossary-iii
ILEC, Glossary-iii
ITC, Glossary-iii
IXC, Glossary-iii
-J-
JDK, Glossary-iii
login
procedure, 2-1, 2-3
Logout, 2-4
-Mmanuals
for this product, Preface-xv
how to use this one, Preface-xiii
the audience of this book, Preface-xiii
MBN, Glossary-iv
MEC SPEC, Glossary-iv
Modifying
ASR Responses, 5-16
Modifying and Viewing
ASR Orders, 4-18
Module
Orders, 1-6
Responses, 1-6
MSL form
associated forms, 4-3
described, A-10
MULTI-EC form
asscoiated forms, 4-3
described, A-10
multiple exchange company. See MULTI-EC form
multipoint service legs. See MSL form
-N-
NDM, Glossary-iv
Notification Panel
Viewing Notification Panel, 6-14
NSL, Glossary-iv
number portability, Glossary-iv
-L-
LATA, Glossary-iii
LEC, Glossary-iv
LNP, Glossary-iv
local services
overview, A-4
Symbols
NXX, as in NPA-NXX, Glossary-iv
-O-
OBF, Glossary-iv
April 2009 4.8.0 User Guide Index-iii

Index
OBF ordering process
overview, A-2
online help
for this product, Preface-xv
ORB, Glossary-iv
Order
Processing, 7-8
Order Management, 7-11
Orders
Filtering, 7-4
home page, 3-2
orders
deleting, 4-36
sent, modifying, 4-18
unsent, modifying, 4-34
viewing, 4-18
viewing orders received from TP, 5-2, 5-8, 5-12
-P-
PFTP, Glossary-iv
phone number for DSET, cover-ii
PPP, Glossary-iv
Print Timestamp
Updation, 7-8
privileges
administrator, 3-1
process components, 1-5
process flow
standalone, 1-4
Process Timestamp
Updation, 7-8
product
update disclaimer, cover-ii
product set
books for this product, Preface-xv
PUC, Glossary-iv
-Q-
Queries
Order Management Feature, 7-11
Querying
Orders/Responses, 6-10
-R-
RAID, Glossary-iv
RBOC, Glossary-v
release
features, Preface-xvi
Response Form
Actions, 5-19
Responses
Creation, 5-2
home page, 3-8
responses
creating, 5-2, 5-8, 5-12
list of, 5-1
overview, 5-1
result
exporting, 7-6
RHBC, Glossary-v
Ring form
associated forms, 4-3
described, A-11
entering, 4-12
-S-
SALI form
associated forms, 4-3
described, A-11
SAP, Glossary-v
SC, Glossary-v
schema, Glossary-v
SDK, Glossary-v
service address location information. See SALI form
service center, Glossary-v
service provider, Glossary-v
service type
associated forms, 4-1
SQL, Glossary-v
SR, Glossary-v
SRC, Glossary-v
standalone solution
Index-iv 4.8.0 User Guide April 2009

Index
overview, 1-2
process flow, 1-4
start
gateway process, 2-1
user interface, 2-3
system administrator, Glossary-v
-T-
TC, Glossary-vi
TMS, Glossary-vi
TP, Glossary-vi
TQ form
associated forms, 4-3
described, A-12
trademark
DSET information, cover-ii
Trading Partner Interface Module, 1-6
translation questionnaire. See TQ form
Transport form
associated forms, 4-3
described, A-12
entering, 4-4
Trunking form
associated forms, 4-3
described, A-13
entering, 4-10
TTR, Glossary-vi
type of service
associated forms, 4-1
-U-
UFS, Glossary-vi
UNE-P, Glossary-vi
URL, Glossary-vi
user interface
login procedure, 2-3
starting, 2-3
User Worklist, 8-1
user worklist
recent orders history by user, 8-4
recent orders sent, 8-1
recent responses sent by user, 8-3
Using
Order Management, 7-4
using this manual, Preface-xiii
-Vvalidation
module, 1-6
VC form
associated forms, 4-3
described, A-14
VCAT form
described, A-14
View
Orders, 6-1
Responses, 6-6
viewing received ASR requests, 5-2, 5-8, 5-12
Views
ezAccess, 6-1
home page, 3-14
Views, 6-5
Views, 6-1
virtual concatenation. See VCAT form
virtual connection. See VC form
VPN, Glossary-vi
-W-
WATS form
associated forms, 4-4
described, A-13
entering, 4-14
WDI, Glossary-vi
wireless services
overview, A-4
-X-
X.25, Glossary-vi
April 2009 4.8.0 User Guide Index-v

© 2009 DSET Corporation